Vivek Aggarwal

1
Vivek Aggarwal IAS Collector,
Indore Executive Director, Indore City Transport
Services Limited
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PRE-ICTSL INDORE

• High travel demand, traffic congestion,
  accidents, pollution, rapid growth of city.
• Lack of specialized and effective public
  transport system.
• Informal public transport comprising of private
  minibuses and tempos.
• No concept of bus stops and time schedules.

Modes of Public Transport

• Tempos
• Auto Rickshaw
• Mini buses

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INCORPORATION OF ICTSL

• A company Indore City transport services Ltd
  was incorporated to operate and manage the public
  transport system on 1 December 2005 .
• Company with paid up capital of 25 lakhs.
• Six members on Board of Directors.
• Public Private Partnership Model

With the main OBJECTIVE as.

• To create a specialized and effective agency to
  monitor and provide intra-city public transport
  system.
• To establish and maintain modern high capacity
  means of public transport.
• To develop support system for improving transport
  infrastructure.

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RESPONSIBILITY SHARING
Bus Operator

• Vendors
• Pass
• Advertisement
• GPS/PIS
• Maintenance

• Operation (Private)
• Operat0rs with multiple routes
• Buses, Employees

• Planning, Management, Control and Monitoring
  (Public)
• Fixation of fares/tariff
• Monitoring quality of service
• Setting standards
• Ensuring adherence to Standards
• Ensuring adherence to environmental standards
• Network and route design
• Identification of demand
• Franchising/route allocation
• Planning and provisioning of services
• Contract monitoring

• Infrastructure (Public)
• Passenger Information System
• Data collection and management.
• Dispute resolution
• Management of common infrastructure
• Public relations
• Security services
• Management of common ticketing facilities
• Management of revenue sharing arrangement between
  operators

• Fare Collection (Private)
• Equipments
• (ETM)
• Smart Cards

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ORGANISATIONAL STRUCTURE
Chairperson - Mayor of Indore City
Vice Chairperson Chairperson of IDA
Exec. Director - Collector of Indore
Municipal Commissioner
CEO IDA
Joint Collector Indore as Chief Executive Officer
ICTSL
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FINANCIAL PLANNING
Revenue
Revenue Sharing

• Daily collection
• Advertising
• Passes revenue
• Monthly premium by operators
• Revenue form bus stops.
• Revenue through PIS display screens

• 60 of the advertisement revenue to operators.
• 80 of pass revenue to operators
• Fare collection fully with operators

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FINANCIAL MODEL
Operators Expenditure
Operation and Maintenance
Operator
Cost of Busses
Shared Revenue
Bank Finance
100 about Rs. 50K/bus
Bus Operators
Daily Collection
Escrow Account
Banks
60 minus EMI
80
Monthly Royalty 10K/bus/mon.
60
Passes
Facilitator
20
With regular income of Rs. 2 Cr./Year
100
Terminals, Bus Stops, Depots
ICTSL Expenditure
Busses
Shared Revenue
Transport Infrastructure
Bus Stops
IMC Local Govt.
GPS and PIS
Advertising
Taxes
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BUS

• Modern semi low floor buses.
• Two broad doors which allows passengers to board
  and alight quickly and easily.
• Saving of time and fuel with better KMPL EPKM.
• Improved economy to private partners.
• 44 sitting and 40 standing capacity.
• 8 passengers can alight at a time.

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BUS STOP

• Self financing and revenue generating model for
  bus stops.
• Bus stops have been constructed by Indore
  municipal corp. at the identified locations under
  BOT system to facilitate easy, convenient and
  safe access to the service.
• Bus stops located at spacing of 600mts.
• Bus stops are sensitively designed to add to the
  aesthetic quality of streetscape adding to visual
  image of the city.

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TICKET VENDING SYSTEM

• Fully computerized Ticket Vending system.
• Hand held computerized vending machines are used
  to issues daily tickets.
• Effective monitoring and control of conductors.
• Proper management of Ticketing data and
  collection.
• Advancing towards smart card based ticketing and
  pass system.

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ROUTE PLANNING

• 24 routes have been identified to cover the
  entire city.
• Operations started after compete route testing
  and time scheduling.
• Route map and buses are colour coded to
  facilitate easy and convenient excess of
  passengers.
• Currently operating 84 buses.
• Average passengers per day are 75000.

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ROUTE MAP
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FARE

• Optimum fare structure to meet the twin
  objectives of
• Equitable access to poor.
• Incentive for upper middle class also to prefer
  these buses over their own vehicles.
• Reasonable fare to give healthy competition to
  mini buses and tempos.
• Low enough to secure fullest utilization and high
  enough to ensure viability of the system.

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MANAGEMENT OF PASSES

• Completely modular pass system based on client
  server architecture.
• Every pass contains bar code, pass centre number,
  photograph, unique ID number, name, address and
  age with a hologram.
• A minimum guaranty of 15000 pass per month from
  Pass vending and marketing agency.
• 15 instant pass centers to issue passes.
• Network of retailers and distributors through out
  the city.
• Rs. 250 monthly pass and Rs. 25 daily pass which
  allows to board any bus of any route for any
  number of time.

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MANAGEMENT OF PASSES
UPS
Digital Camera
Scanner
Thermal Printer
Bar code Scanner
Telephone
Computer Operator
Person for issuing pass and Id
Customers
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ON LINE BUS TRACKING SYSTEM

• Every bus is fitted with GPS based tracking
  device with online data transfer facility.
• Schedule itinerary adherence.
• Log of exact kilometer traveled by bus.
• Punctuality and improvement in driving pattern.
• Control over unauthorized and unscheduled
  stoppages.
• Better KMPL EPKM.
• Better analysis.
• System is running on BOOT basis with independent
  service provider.

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PASSANGER INFORMATION SYSTEM

• Passenger information system for the first time
  in the country.
• Estimated Time of Arrival (ETA) is flashed on LED
  display screens at bus stops.
• 2 lines of display with character size of 5
  indicating bus number and ETA (Estimated Time of
  Arrival) on 2 by 6 feet display screen.
• Advertisement revenue generation by running
  scroll on these screens.

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PASSANGER INFORMATION SYSTEM
Fleet Management
Messaging to Bus Stops
Bus Information
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BENEFITS OF GPS BASED MONITORING OF OPERATIONS
AND PASSANGER INFORMATION SYSTEM

• Complete Control over the fleet on the road
  anywhere and everywhere all the time.
• Schedule itinerary adherence.
• Control over unauthorized and unscheduled
  stoppages.
• Punctuality and improvement in driving pattern.
• Ability to access valid information in minimal
  time
• Higher efficiency and effectiveness
• Punctuality and improvement in driving pattern.
• Better KMPL EPKM.
• Better analysis.
• Greater coordination
• Instant system-wide alerts
• Messaging feature in case of breakdown provides
  the driver a facility to alert the fleet
  controllers to provide instant help by mobilizing
  appropriate resources.
• System generates exception reports for any bus
  skipping stops, improper stopping at bus stops,
  over speeding, deviations from schedules etc.
• In case of traffic jams, ICTSL can divert other
  buses on alternate routes and citizens will
  benefit from reduced disruption in commuting.

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MANAGEMENT OF STAFF AND TRAINING

• Drivers are regularly trained by TATA motors
  regarding technical aspects of the buses.
• Training by traffic department relating to
  traffic rules and driving pattern.
• Behavioral training of conductors to provide
  exceptional customer service.
• Training to office staff.

MANAGEMENT OF OPERATIONS

• Centralized office for all operators, company
  officials and other agencies.
• Uniform fare structure, salary structure across
  all operators.
• Effective communication system.
• Uniform dress code.
• Company having control over operators staff.
• Annual maintenance contract and Daily maintenance
  and cleaning outsourced.

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ICTSL - TODAY

• Currently 84 Busses are running on 24 Routes
• Carried more then 50 lacs passengers in last two
  months.
• GPS based Monitoring of operation and Passenger
  Information System .
• ICTSL with its limited infrastructure and fleet
  size has shot the Public Transport Share from
  16.4 to 22 within a short span of 1 year since
  its establishment in Jan 2006.
• Indore BRTS project ready to take off.

TOTAL REVENUE
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ICTSL - TODAY
TOTAL PASSENGER
INCREASE IN TICKET INCOME
ADDVERTISEMENT REVENUE
PASS REVENUE
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HOW WE DID IT

• Need assessment.
• Incorporation of ICTSL.
• Finalization of financial model.
• Selection of routes and bus specifications.
• Tendering for bus operators, advertising agency
  and agency for marketing and processing passes.
• Finalization of ticket vending system.
• Training.
• Office setup and bus shelter.
• Operations started from 26 Jan 2006.
• Monitoring and control
• On line bus tracking through GPS and passenger
  information system.

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ICTSL A ROLE MODEL

• Indore model of city bus operation replicated in
  various cities like Bhopal, Jabalpur, Jaipur,
  Kota and others
• Representatives and delegates from various
  states, cities and institution visited to learn
  from the initiative
• Experts and consultants from the country and
  abroad visited ICTSL

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RESULTS

• Considerable change in travel pattern within the
  city.
• Savings in travel time for ICTSL users.
• Reduced congestion on roads.
• Reduction in road accidents.
• Reduction in environmental pollution.
• Improved urban scape and visual image of the
  city.

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BUS RAPID TRANSIT SYSTEM
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INDORE BRTS
HIGHLIGHTS
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T R A V E L D E M A N D F O R E C A S T
Daily Travel Demand 2007 -28.26 Lacs 2012 -36.06
Lacs 2017 -40.98 Lacs 2025 -55.03 Lacs
Per Capita Trip Rate (PCTR) for the year 2025 is
forecasted as PCTR (Excl. Walk) -1.31
Share of Public Transport is expected to reach
50 of the trips excluding walk as per the
recommendations of Study Group set up by GOI for
Alternative System for Urban Transport
Forecasted Daily Trips by Public
Transport 2007 -9.03 Lacs 2012 -18.03 Lacs
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IDENTIFIED BRTS CORRIDORS
BRTS Corridors - 88.63 km
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PILOT BRTS CORRIDOR
Niranjanpur Square
AB. ROAD CORRIDOR 11.63 KMS
Approved Amount 98.45 Cr
Implementing Agency ICTSL
Execution Agency Indore Development Authority
Rajeev Gandhi Square
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TYPICAL CROSS-SECTIONS
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RIVER SIDE CORRIDOR
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SELECTION OF VEHICLES

• Customized single and articulated AC/Non AC
  Buses
• Ultra low floor (380mm) Double door with
  sufficient width to minimize boarding time
• Environment Friendly fuel technology.
• Reduction in SPM and Carbon Emissions

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OFF BOARD TICKETING SYSTEM

• Ticketing Systems at Stations.
• Fully computerized Ticket Vending system at
  Stations
• Proper management of Ticketing data and
  collection.
• Smart Card Ticketing at Stations

ICTSL is working with ERG Group for the up
gradation of existing pass management system in
to smart card based ticketing system.
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GPS BASED MONITORING AND PIS

• Real time information to the passengers on board
  and off board
• GPS Monitored Fleet Management
• Signal Prioritization

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BUS SHELTERS

• Bus shelter Design
• Sufficient passenger accommodation
• Access points and their width to match up with
  vehicle type to minimize boarding time.
• Equipped with PIS showing route information and
  status.
• Physically handicapped friendly design with Ramps
  and Bus floor level Platform height.

Level Boarding
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BUS STOPS AT JUNCTIONS

• Bus Stops are proposed at junctions to facilitate
  easy access to bus stops and non BRTS routes for
  commuters
• Sufficient Parking Spaces near bus stops have
  been identified to promote park and ride

Segregation of Slow and Fast Moving Vehicles

• The Cross Section Designing has been done
  considering physical segregation of Public
  Transport, Motorized Vehicles, Non Motorized
  vehicles and Pedestrians

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UTILITIES AND SERVICES

• The existing LT and HT lines will be shifted and
  laid under ground as per the corridor planning
• All telecom Lines will be laid underground in
  coordination with telecom companies.
• Complete storm water lines will be planned and
  laid on the complete corridor
• Utilities like water supply, sewerage etc will be
  shifted and laid in co-ordination with the other
  infrastructure development proposal like Narmada
  Phase 3, Indore Sewerage Project.
• On street Parking lots will be provided.
• AESTHETICS
• Street furniture's, Landscaping, signage's,
  public convenience will be provided.
• Indore BRTS will be Urban Design Project rather
  than Road project

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SUPPLEMENTARY FACILITIES

• Feeder network has also been planned with
  comprehensive BRTS Network
• Multilevel Parking Facilities have been planned
  along the Pilot Corridor
• BRTS Corridor
• Pilot Corridor
• Feeder Roads
• Multi Level Parking
• Facilities

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VISIT US AT

• www.citybusindore.com

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THANK YOU
Vivek Aggrawal, IAS Collector (Indore),
Executive Director, ICTSL, Indore