Electric Vehicle Solutions

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Electric Vehicle Solutions

• Mike Muller, Product Management

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Overview

• Who is SPX
• Customers Served
• Product Development
• Equipment Program Administration
• EVSE Program
• Hardware
• Distribution
• Installation
• Support
• Program Management
• Financial Models

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SPX Corporation (NYSE SPW)2008 Revenue 6
Billion

• Power transmission distribution
• Solar power generation
• General industrial
• Aerospace
• Broadcast
• Utilities

• Food and Beverage
• Power generation
• General Industrial
• Chemical
• Oil and gas
• Air dehydration

• Power generation
• HVAC
• General industrial
• Utilities

• Vehicle Tools (Service Solutions)
• Fare Collection (Genfare)
• Cities/Municipalities
• State Emission Programs
• Telecom
• Transportation

Service Solutions is part of Test Measurement
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Diversity of SPX Customers Served TodayUtilities
SPX Waukesha Transformers, engineered
substations and transmission lines
Electric Power Transmission
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Diversity of SPX Customers Served Today
Municipal Agencies
SPX GFI Genfare Secure fare collection systems
for transit agencies
Over 200 Transit Agencies use over 50,000 SPX GFI
Fare Collection Systems
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SPX Service Solutions
Aftermarket Specialty Tools Equipment
2008 Revenue 1.1 Billion
OEM Electronic Diagnostic Tools
Aftermarket Electronic Diagnostic Tools
Repair Labor Time Studies Warranty Reduction
Initiatives
Tools
Content Creation Management Delivery
TechnicalInformation
VehicleRepair Manuals,Wiring Diagrams
OEM Essential Service Tool Programs
Training Development Delivery
Dealer Equipment and Services
Field Surveys, Investigations Training Programs
Authoring Systems Workshop Runtime systems,
Remote Diagnostics, Remote system management
Dealer Equipment
Upstream Engineering Diagnostic Procedures
Engineering
Dealer Facility Design
IT Consultancy Software Services
Call Centers Training
Vehicle Tools, Technical Information, Equipment
Engineering
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SPX Service Solutions
We Support our Customers Globally
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Diversity of customers served today
Transportation
Automotive Transportation - OEM
Dealerships Aftermarket - Independent
Garages Commercial Fleets/Heavy
Duty Agriculture Power Sports Consumers
Retail, Residential, Do-it-yourself Governments,
Utilities, Municipalities, Transportation
Authorities
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Diversity of customers served todayTransportation
Aftermarket Customers
Agricultural Customers
Power Sports Customers
Recreation Customers
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Product Development Experience
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Product Development Experience

• Product Development
• Product Concepts
• Market Analysis
• Requirements
• Design
• Develop
• Engineer
• Test
• Certify
• Patent
• Manufacture
• Brand / Market

• After-Sales Support
• Global Distribution (110/220V)
• Service Repair
• Customer Tech Service
• Warranty Administration
• Reverse Logistics

Complete Product Development Services
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Equipment Experience
Managed Programs

• OEM Program Administration
• 200 Dealer Equipment Partners
• Manage commercial installations
• Nationwide coverage
• Large Equipment (Lifts, Wheel Balancers, etc.)
• Network Infrastructure (Wireless, Servers, etc.)
• Planning Services
• OEM Training Centers

Established Equipment Installation Experience
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Electric Vehicle and Hybrid Experience

• General Motors
• CK Parallel Hybrid Truck
• Electric S-10
• Tahoe/Yukon/Escalade
• Silverado/Sierra
• Malibu
• Saturn
• EV-1
• Aura
• Nissan
• Altima Hybrid
• Toyota
• Prius
• Highlander Hybrid SUV
• Camry Hybrid

• Ford
• THINK
• EV Ranger
• Escape
• Fusion
• Allison
• Electric Drives EP System
• Chrysler
• GEM
• Aspen
• Dodge Durango
• Honda
• Insight

SPX supplies the OEM tools for EV Hybrid
Programs
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Product Strategy Deployment Process
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SPX EVSE Deployment Process

Program Management
EVSE Product
Hardware
Electric Vehicle Customers
Financial Transaction
Installation
Billing
Nationwide Certified
Customer Support
Customer Satisfaction
SPX Support Management System
One-Stop-Shop for EVSE Program Responsibility
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Electric Vehicle Supply

• Equipment Hardware

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EVSE Hardware Product Strategy

• Collaboration with OEMs
• Product Requirements Definition
• Design Concepts, Analysis All aspects of
  design
• Test Mechanical, Electrical, Environmental
• Certify Standards Compliance, Agency Safety
  Approvals
• Quality Reliability ISO, APQP
• Manufacture EVSE in quantities to support new EV
  sales
• Source Global Commodity Management
• Meet UL, NEC and SAE Standards

Complete Engineering Services
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EVSE HardwareProject Management
EVSE Product

• SPX can assume responsibility for all commercial
  aspects of EVSE
• SPX supplied hardware
• Alternative OE selected hardware
• Procurement
• Inventory Forecast / Planning
• Residential
• Commercial / Fleet / Dealer / Heavy Duty
• Branding Marketing
• Combination of co-branding sales and business
  models
• Distribution
• Warranty administration
• Spare / Replacement parts
• Product Life Cycle Management

Complete Project Management
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Product Fulfillment

• SPX will Inventory EVSE for deployments
• SPX manages inventory of over 85,000 finished
  goods
• Inventory is driven by forecast and established
  planning methods
• Local inventory sites such as installers
• Distribution Process is a SPX Core Competence
• Nation-wide and Global Distribution Channels
• Central Distribution Warehouses for US in
• Romeoville, IL
• Owatonna, MN
• Kalamazoo, MI
• Field Service Centers
• Nationwide direct-to-consumer shipments
• Reverse Logistics

Distribution
Existing Nationwide Infrastructure Systems
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Electric Vehicle Supply
Certified Installation
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Installation Process

• Nationwide Installation Resources
• Training
• Permitting
• Quality Assurance
• In-Home Assessment Process
• Installer Certification Program
• National Coverage
• Residential Electrical Services
• Independent Contractors
• SPX Field Program Support

SPX National Installer Resources

Existing Infrastructure, Nationwide Certified
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Electric Vehicle Supply
Customer Support
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Customer Support

• Key Support areas
• Phone
• e-mail
• Live Chat
• Web
• Order Processing and history
• Tracking for Scheduling Installation, Process
  Tracking, Post Install Service Customer
  Satisfaction
• Level 1, 2 3 Tech Support
• Coordinate Warranty, Repair, Reverse Logistics
  and Field Service
• Infrastructure is proven well established

Customer Support, Brownsville, PA
Dealers/Commercial/Fleet customers
Technical Support, Warren, MI
Dealers/Commercial/Fleet customers
Technical Support, Owatonna, MN
Independent garages and retail customers
Process Development, Issue Resolution, Process
Control, Monitoring Performance Measures,
Continuous Improvement, Elimination of Problems,
Benchmarking, Customer Feedback/Focus Metrics
(KPIs), Analysis, Surveys and Quality
Results Language Tri Lingual Support includes
English, French (Canadian), Spanish
Experienced team with outstanding Soft Skill
Talent
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EVSE Program Management

• Support Management System (SMS)
  
  SPX uses a proven, established,
  enterprise wide system to manage significant
  programs Nationally and Globally

SMS is part of our Service Readiness System
Portfolio. It is a web-based system used across
project teams world wide to manage, deploy
support large OEM projects.
Sample On-Line Assessment for Installation
Planning
Web based Support Management Systems
Centralized Program Management
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Existing InfrastructureState-of-the-art
EVSE Program Management

• SMS is accessible by all stakeholders, support
  parties, partners and OEMs

• OEM, Engineering, Quality, etc.
• Consumers
• Dealers
• Trainers
• Cities, Municipalities Transit Authorities

• Program Management
• Customer Technical Support
• 3rd party installers
• Suppliers
• Field Force (if applicable)

Central Metrics Reporting
Sample Installation Workflow Tracking
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Electric Vehicle Supply
Financial Models
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Options

• SPX can accommodate Flexible Business Models
• Today we conduct transactional business with
• Consumers
• Retailers
• OEMs
• Dealers
• Independent Garages
• Fleets
• Several different Business and Billing models
  exist
• Open Credit Account
• Credit Card
• Lease/Financing
• Dealer Parts Account Billing
• OEM Royalties
• Revenue model can vary depending on type of
  customers and business agreement

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SPX EVSE Program Overview
Command Center
Turnkey Complete Program Responsibility
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Why partner with SPX for Electric Vehicle Supply
Equipment?

• Fortune 500 reliable partner with almost 100
  years of vehicle service business experience
• Experienced transportation OE solutions provider
  for Tools, Equipment, Technical Information
  Services, Dealer Equipment Services,
  Diagnostics, Global Distribution
• An SPX partnership can help share infrastructure
  and organizational costs
• SPX existing operational capability for
  manufacturing, inventory supply chain
  management and distribution
• Well established nationwide programs and
  infrastructure for installation and support
• Systems and technologies in place for e-commerce,
  customer technical support and program
  management
• Multi-industry relationship with DOE, Utilities,
  Transit Authorities, Municipalities, Consumers
  and Dealers
• SPX has Capital available for large volume
  projects Inventory Distribution
• Benefit from SPX EV Solutions Program
  Administration knowledge