The Path to ISO Certification

1
The Path to ISO Certification

Nick Sabatini, FAA Associate Administrator for
Aviation Safety
June 22, 2007
2
Why ISO?

• Inconsistency
• Lack of Standardization
• Managing the spaces between the boxes

3
Why ISO?

• Inconsistency
• Lack of Standardization
• Customer Service Initiative
• Managing the spaces between the boxes
• Methodology to address - ISO

4
AVS Organization Managing the spaces between
the boxes








Associate Administrator for
Aviation Safety Analytical Services



Aviation Safety




Nicholas Sabatini

















Accident Investigation
Rulemaking
Flight Standards Service
Aircraft Certification Service


Aerospace Medicine















-





CAMI
4 Directorates
Registry





Quality Integration and Executive Services


Air Traffic Safety Oversight Service






9 Regions







8 Regions
39 Field Offices





15 Field Offices





109 Field Offices



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ISO

• What is ISO?
• A family of standards for quality management
  systems
• Plan
• Do
• Check
• Act

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AVS Quality Policy Statement

• AVS is committed to providing the world's
  safest aerospace system. AVS achieves this goal
  by meeting the requirements of the AVS quality
  management system, responding to our customers,
  valuing the contributions of each employee, and
  continuously improving our processes.

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Path to ISO Certification

• Contractor, AmeraVeritas, to support the effort
  to obtain ISO registration and provide training
  support
• Each Service/Office achieved their own ISO
  9001-2000 Certificate
• AVS developed AVS system level processes
• Demonstrate central control at the AVS level
• Created the AVS QMS Website
• Hired ABS QE as registrar and obtained AVS ISO
  9001-2000 Certificate

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ISO Certification The Process
I
V
Evaluate effectiveness, train auditors, and
select registrar
Establish leads for ISO
II
Perform internal audits, respond to corrective
actions
VI
Conduct necessary training
III
Develop AVS system level processes
System developed and Registration Audit scheduled
VII
IV
Management concurs with defined processes
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AVS ISOImplementation
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(No Transcript)
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ISO Roadmap

• Office of Rulemaking (ARM)
• Office of Accident Investigations (AAI)
• Aircraft Certification Service (AIR)
• Air Traffic Oversight Service (AOV)
• Office of Aerospace Medicine (AAM)
• Flight Standards Service (AFS)
• Aviation Safety Consolidation (AVS)
• - Includes SUP Office (AVS-20)
• - Includes AQS

July 05
Nov 05
Jan 06
Jan 06
Feb 06
Mar 06
Aug 06
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• The FAAs Aviation Safety Organization achieved
  ISO Certification
• September 20, 2006.

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Challenges during the Process

• Management Employee Support
• Throughout the AVS organization
• Staffing
• Initial investment vs. eventual return
• Automation
• Selecting the right tools, key need in large
  organizations
• Culture
• Being audited vs. being the auditor
• Maintaining the momentum
• Results may not be immediate
• Standardization
• Key business processes across Services Offices

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Lessons Learned

• Walk before you run
• Take the time to do it right
• Build on your experience
• Its all about continuous improvement
• Positive change takes time
• But too much time leads to disinterest
• Employees must be empowered
• Its a management system, but its their system
  too
• Organizational barriers must be eliminated
• Otherwise, multi unit organizations will fail
• Top Management involvement is critical
• This must be visible to the entire organization

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Next Steps

• The continuation of the safety journey
• Safety Management Systems
• Incorporates
• Hazard Analysis
• Risk Identification
• Risk Mitigation

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Accident Rates in the U.S. and Western Europe
Have Dropped Dramatically Over the Years
U. S. Part 121-Type Operations 1946 To 2004
Current accident rates are incredibly
low Challenge is to drive them lower
There is a need to progress from current historic
(accident) analysis to diagnostic and prognostic
analyses of integrated databases and information
sources.
Accident Rate
Accidents Per Million Flight Hours
Fatal Accident Rate
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Note 2004 is based on a pro-rata of data through
May, 2004.
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Preventing a Safety Gap
Level
Aviation Industry Growth
Bridge the gap
SMS
One Tool
Authority Staffing levels
Year
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Why ISO and SMS?

• The Regulator is part of the safety equation

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• Questions?

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• Backup slides
• ISO Gates in detail

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I
II
III
IV
V
VI
VII

• GATE I
• Appoint Persons of Responsibility
• Develop Overall Strategy Implementation Plan
• Confirm Start/Completion Date

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I
II
III
IV
V
VI
VII

• GATE II
• Conduct Auditing training to the ISO 9001-2000
  standard
• Assess Define Other Training Needs (On-going)

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I
II
III
IV
V
VI
VII

• GATE III
• Develop Process/Product List
• Define Other Tasks To Be Accomplished

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I
II
III
IV
V
VI
VII

• GATE IV
• Prepare, Develop Document Processes
• Revise Existing Procedures (Format, etc.)
• Management Concurs With Defined Processes
• Review Completed Draft Documents
• Establish Internal Audit Team
• Establish Management Review Process
• Establish Corrective and Preventive Action
  Requests, Customer Satisfaction

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I
II
III
IV
V
VI
VII

• GATE V
• Implementation of Procedures
• Conduct Necessary Training
• Managers Evaluate Effectiveness
• Selection of Registrar

27
I
II
III
IV
V
VI
VII

• GATE VI
• Train Auditors
• Perform Internal Audits
• React to Corrective Actions
• External Compliance Audit

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I
II
III
IV
V
VI
VII

• GATE VII
• System Complete
• Registration Audit Is Scheduled and Performed