PeopleSoft Enterprise 26830

1
PeopleSoft Enterprise 26830
Superior levels of employee service issue
resolution through CaseManager

2
Agenda

• Corporate Drivers
• Employee Needs
• HR Evolution
• How CaseManager Helps HR
• Demonstration
• Questions
• Drawing for a Prize

3
Corporate Concerns
Employee Retention 73
Other 27
4
Industry Trends Deloittes 2007 Benefits Reward
Survey

• Corporations gt1 billion - attraction and
  retention of high quality workers is 1 priority
• 73 of corporations will increase employee
  retention and communication programs
• New and future employees have different needs
  than current workers

5
(No Transcript)
6
Employee Concerns

• Company benefit offerings more complicated every
  year
• 401K replacing traditional pension
• Healthcare becoming more complex and expensive
• 59 of employees cite ability to manage
  retirement as their most important issue

7
The Corporation
IT
Sales
HR
Finance
Manufacturing/Ops
8
HR Department

• Employee Concerns
• Complicated Benefits
• More Questions!

9
Aligning HR with Business Plans

• Complex HR, Payroll and Benefits Need to resolve
  employee questions
• Improved HCM communication Positive perception
  employee satisfaction
• Integrated self-service Cost savings employee
  satisfaction

10
Aligning HR with Business Plans

• Create supportive work environment Motivated
  loyal workforce
• Increased employee satisfaction Increased
  customer satisfaction

11
Which Produces
Favorable EE Opinions, Attitudes Beliefs
Positive Corporate/ Brand Image
Improved Organizational Performance
12
What is CaseManager?

• Automated help desk with intelligent workflow
• Employee self-service tool
• Repository for common HR problems and resolutions
• Valuable reporting and statistical analysis
  instrument

13
CaseManager

• Integration with PeopleSoft HR data via web,
  email, phone
• Competency data supporting skill based routing
• Strategic reporting to monitor and improve HR
  responsiveness
• Information gathering to help HR performance
  management and cyclical planning
• Identification of common workforce issues
• Creation of a knowledgebase

14
How Does CaseManager Help?

• Reduces response time
• Reduces HR labor required
• Reduces infrastructure costs
• Improves HR efficiency
• Improves employee satisfaction

15
Demonstration of CaseManager

• Case Origination
• Handling of Cases
• Reporting
• Context sensitive help
• Utilities

16
Technical Requirements

• Integrates directly with PeopleSoft or any other
  existing ERP system
• Runs on all major databases
• Runs on all major JAVA application servers
• Supports all web browsers
• Can be configured as an internet, intranet, or
  extranet application
• Can be hosted by LBi Software or internally
• Can integrate into existing dashboard or portal

17
(No Transcript)
18
(No Transcript)
19
(No Transcript)
20
Questions

• Kindly identify yourself and your company

21
Thank you!

• Lewis Zucker
• LBi Software
• 516-921-1500 x136
• lzucker_at_lbisoftware.com
• For more information go to www.lbisoftware.com