Business Performance Solutions

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• Business Performance Solutions

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About Monsanto
Monsanto is 100 focused on agriculture
Monsanto Company is a leading global provider of
technology-based tools and agricultural products
that improve farm productivity and food quality.
Our Mission
We work to deliver agricultural products and
solutions to Meet the worlds growing food
needs Conserve natural resources Protect the
environment

• We succeed when farmers succeed.
• Hugh Grant, Monsanto CEO

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Who We Are Today
A leader in the field of plant breeding,
agricultural biotechnology and genomics.
We are committed to providing producers with
agronomic tools that make them more efficient and
maintain their profitability in their farming
operation. By helping producers be more
productive, with fewer resources and with less
overall effect on the environment, we believe we
are making the world a better place.

• Headquartered in St. Louis, Missouri
• CEO Hugh Grant
• Approximately 19,000 employees
• More than 500 locations worldwide in five
  primary regions Europe/Africa, Asia Pacific,
  India, Latin America and North America

• 8.6 billion in annual sales
• NYSE Symbol MON
• www.monsanto.com

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Mission Statement

• Ensure the capacity of the IT Services match the
  evolving demands of the business by providing
  event monitoring, performance management ,
  capacity forecasting and availability management
  for critical business processes.

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Business Performance Solutions Support Model
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Business Performance Solutions Process Flow
Sub Processes
Inputs
Outputs
Benefits

• Key performance health
• and load indicators
• Exception alert
• thresholds and process
• Recurring capacity
• planning reports
• Recurring performance
• reports
• Reduced mean time to
• repair
• Incident and availability
• based reports

• Business Requirements
• Business Solutions
• Service Levels
• Infrastructure Requirements
• Incidents Problems
• Exception alerts
• Technology

• Business Services
• Utilize business solutions
• Performance reporting
• Facilitate resource tuning
• Forecast capacity and make
• recommendations
• Global consulting services
• Production readiness services
• Engineering Solutions
• Design strategic business
• solutions
• Help see solutions through to
• the implementation phase
• Monitoring Implementation
• Support
• Implement business solutions
• Tool operational support

• Service Level
• Agreement
• Successful business
• objectives
• Highly available IT
• environment
• Proactive monitoring
• of business processes
• Reduced performance
• related issues
• Sufficient IT
• infrastructure capacity

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Business Performance Solutions Work Flow
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Business Performance Solutions
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Business Performance Solutions Responsibilities

• Divided into 4 responsibilities
• Business Services
• Engineering Solutions
• Monitoring Implementation
• Monitoring Support
• Segregation of responsibilities allows for a more
  focused approach to supporting our business
  partners

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Business Services
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Business Services

• Objectives
• Forecast capacity based on business and
  infrastructure requirements
• Use Production Readiness Services process during
  peak periods or major releases
• Report on the key health and load indicators
• Proactively tune top resource consumers
• Document future business and infrastructure
  requirements
• Metrics
• Capacity planning calendar
• Forecast report
• Performance reports
• Health and Load
• Tuning
• Top SQL
• Top table access

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Production Readiness Services

• Improves efficiencies in the development life
  cycle process
• Ensures performance and scalability of an
  application meets business SLAs
• Engages technical resources early in the
  development lifecycle
• Determines resource footprint
• Reduces mean time between performance related
  issues
• Reduces mean time to repair
• Tests application scalability through unit and
  load testing

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Production Readiness Services Model
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Application Landscape Diagrams

• Benefits
• Maps out the applications and devices that need
  to be monitored
• Gives an general overview of the business
  critical processes
• Provides information on how applications and
  devices are connected

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Production Readiness Services Timeline
Jan Feb Mar Apr May Jun July Aug Sept Oct Nov Dec
Go-Live Release

• ADS/VAX utilized for Fulfillment

DEV
T
UT

RT
LT
Grower Orders Adv
DEV Development Phase T Test Phase UT Unit
Testing LT Load Testing RT Response Team
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Capacity and LRP Forecast Reports

• Benefits
• Helps to ensure adequate capacity of our IT
  landscape 1 to 3 years in advance
• Provides metrics and data to help in the IT
  budgeting process

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Monsanto Monitoring Tool Device Matrix

• This is the current tool/monitoring software
  matrix

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Computefarm Reporting

• Compares number of jobs running vs. of jobs
  meeting SLA
• Provides data on which queues are the largest
  consumers of the computefarm

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i3 Database Performance Monitoring

• Gives the ability to monitor performance on all
  of our databases
• Helps determine database health and load
• Database performance trend reporting
• Examine and tune problematic queries

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HTTPWatch Tactical Response Time Monitoring

• Provides end to end breakdown tactical response
  time analysis down to the method level
• Analyzes any web application with a URL
• Used in the development lifecycle to validate
  expected response times

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Ehealth Network Monitoring Tool

• Trending analysis
• Health and load analysis
• Geographically organizes network devices

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Zabbix Server Monitoring Tool

• Proactive analysis and performance reporting
• Monitors health, load, and trending of server
  operating systems
• Gives a dashboard view at a glance, allowing for
  easy application impact analysis

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Engineering Solutions
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Engineering Solutions

• Objectives
• Utilize or design new business solutions
• HA Solution
• E2E Monitoring Solution
• Load Testing Strategy Solution
• Metrics
• Strategic Solutions
• High availability monitoring for critical
  business processes
• Methodology and process definitions

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Monitoring Implementation
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Monitoring Implementation

• Objectives
• Implement business solutions
• Application upgrades maintenance
• Application release strategy change management
• Tool integration
• Metrics
• Highly available monitoring solutions

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Monitoring Support
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Monitoring Support

• Objectives
• Manage business solutions
• Identify and configure thresholds for critical
  business processes for alert and event
  notification
• Support monitoring tools
• Maintain a high level of availability for tools
  and agents
• Event Monitoring
• Agent Distribution
• Metrics
• Single pane of glass event notification
• Exception based monitoring and alerts

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Global Monitoring Process Flow

• Decision process for determining tactical
  response or business improvement

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Tactical Response

• Objective
• Resolve business critical capacity and
  performance issues
• Utilize exception based monitoring to identify
  business critical processes
• Facilitate Unix, DBA, Web, Windows and Network
  teams to help resolve performance issues
• Root Cause Analysis Document

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Business Performance Solutions Roadmap
Nov Dec 2009 2009 2010 2010

Finalize evaluation process, provide E2E tool
recommendation, staffing, implement E2E solution
for key business processes
E2E Operational Support Phase
E2E Monitoring Solution
HA Solution
Finalize evaluation process, provide HA tool
recommendation, staffing, implement HA solution
for key business processes and infrastructure
landscapes
HA Operational Support Phase
Business Relationship Management
Define and implement communications strategy
process and consulting services
Load Testing Strategy
Define business requirements, Conduct evaluation
process, provide tool recommendation, implement
load testing strategy for key business processes
Production Readiness Services
Provide unit testing, load testing and Go-Live
response teams for key business critical
applications
Capacity Performance Reporting
Provide capacity planning forecast reports for
SAP, Database, Network, Web, O/S and SAN
landscapes with infrastructure teams and business
owners
Business Improvement
Continue to identify, analyze and tune top
resource consumers for SAP, Database, Network,
Web, O/S and SAN with infrastructure teams and
business owners
New Initiatives
Continuous Improvement
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Key Learnings To Be Shared

• Segregation of responsibilities allows for a
  stronger focus on our business partners
• Strategic direction should be driven by business
  requirements
• Proactive capacity planning, the business IT
  need to look out longer than 6-12 months (NOT
  just an annual event)
• Performance benchmarking prior to production
• Go-Live Global Response Team for business
  critical dates
• Collaboration with all business and IT
  stakeholders to ensure success

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Key Contacts

• Jeetu Singh
• Business Performance Solutions Team
• Capacity Performance Monitoring
• jeetu.singh_at_monsanto.com
• 314-694-4331
• Jesse Sanders
• Business Performance Solutions Team
• Capacity Performance Monitoring Team Lead
• jesse.d.sanders_at_monsanto.com
• 314-694-4478

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Questions?