Tower Hamlets LTC Workforce Project

1
Programme Aims
To address the workforce aspects of Long Term
Conditions in the context of whole care pathway
redesign and ensure plurality of provision
through joint health and social care and 3rd
sector working.
Tower Hamlets LTC Workforce Project
Outcomes

• There will be an increase in planned care and
  prevention
• More care will be delivered closer to home by a
  multi agency team of staff

Commissioners Tower Hamlets PCT,London Borough
of Tower Hamlets Major Providers Tower Hamlets
PCT,Barts The London,London Borough of Tower
Hamlets Population 220,000

Benefits

• Improved clinical outcomes for patients with
  diagnosed LTCs
• Better use of resources through reduced unplanned
  activity and admissions
• Patients will experience an improved quality of
  life

Measures

• Reduction in the number of unplanned admissions
• Increase in the proportion of patients who have
  care plans and assigned case managers
• Increase in planned and preventative activity

2
Tower Hamlets LTC Workforce Project

• September 07 Highlights to date
• The Tower Hamlets workforce project has now
  completed the first few months of development and
  of the live pilot running phase. Some of the key
  challenges that we have had to (and continue to)
  address include
• Developing and implementing a care model on the
  fly (as an interim substitute for a completed and
  agreed care model provided by the LTC programme)
• Designing an assessment and care management
  framework that is compatible with the
  capabilities and culture of the Tower Hamlets
  community (and which is simpler than the
  originally intended 3-tier Keiser Permanente base
  approach)
• Working within the constraints imposed by
  nationally deployed systems and deployment
  timescales
• Meeting the demands of consistent content and
  language when developing a single standardised
  service menu

• April 07 Milestones
• Pilot locations agreed
• Plans in place
• Baselines defined
• Outcomes and benefits identified

Local Contacts Local Health Community Project
Manager  Patrick Laffey patrick.laffey_at_thpct.nhs
.uk Local Health Community ISIP Contact Sally
Herne sally.herne_at_thpct.nhs.uk

• June 07 Milestones
• Care model agreed
• Single point of access operational
• Service menu agreed
• Pilot staff training

• September 07 Milestones
• LHCD case study completed
• Benefits quantified
• Service Menu collated
• Pilot progress assessed
• December 07 Milestones
• Care model tested
• Skill mix model tested
• Integrated patient register operational
• Demand model tested