Training Requirements and the Aging Workforce

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Training Requirements and the Aging Workforce

• Ohio Gas Association
• Flo Kellogg
• March 27, 2008

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GTI Energy Education Programs

• GTI programs in gas industry training
• Offered since 1941
• Over 40 courses offered annually
• Over 55,000 gas industry professionals trained
• Broad array of topic areas
• Gas distribution and transmission
• Gas utilization and marketing
• LNG
• Delivery Options
• Classroom courses or open enrollment
• Onsite for energy industry customers
• Online and self-guided programs

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Energy Education and Training
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Education Program Structure

• GTI provides an array of programs
• From topics for new staff toMasters
  levelcourses

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Training Market Drivers

• Baby boomer retirements
• 10,000 per day retiring 43 eligible for
  retirement
• Knowledge Worker Gap of peak productivity
• US workforce vs. Natural Gas Industry Workforce
• Efficiency and cost reduction for gas utilities
• Eliminate duplication of effort outsourcing
• Standardization of training
• Deploy certification and tracking mechanisms

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Current Training Issues

• Existing Training Programs
• In-house training programs
• On the Job training
• Regulatory Compliance
• Operator Qualification
• Skill assessment and the experienced workforce

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Workforce Demographics

• Demand for workers increasing
• By 2010, as many as 40 - 60 of experienced field
  workers will retire
• 13 average annual attrition at gas pipeline
  companies
• Supply decreasing
• Industry competition
• Enrollment declines
• Changing environment for field workers
• 5 - 10 years to become well-rounded field worker
• Increasing complexity and specialization

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Gas Industry Activities

• Identified workforce needs facing the industry
• Retention
• Recruiting
• Knowledge Development
• Several gas industry organizations involved in
  workforce solutions
• State Organizations
• AGA, INGAA
• SGA, NGA, MEA, WEI
• GTI

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GTI Program Offerings

• Distribution and Transmission
• Sales, Marketing and Customer Service
• Liquefied Natural Gas
• Graduate-Level Courses
• e-learning Programs
• Products and Publications

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GTI Program Offerings

• Distribution and Transmission
• Sales, Marketing and Customer Service
• Liquefied Natural Gas
• Graduate-Level Courses
• e-learning Programs
• Products and Publications

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Distribution and Transmission Education Programs

• Broadest area of GTI training programs
• Focused on gas industry operations personnel
• Utility and pipeline engineers, managers, and
  technicians
• Typically new to the position or new to the
  industry employees
• Domestic and international students
• Increasing coordination with regional
  associations (NGA, SGA, WEI)

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Gas DistributionPrograms

• Gas Distribution Operations
• Gas Distribution Engineering Piping System
  Planning
• Measurement Regulator Station Design for
  Distribution Systems
• Polyethylene (PE) Piping 101
• Certification Program Registered Gas
  Distribution Professional

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Gas Transmission

• Gas Transmission Operations
• Transmission Pipeline Design and Construction
  Practices
• Measurement Regulator Station Design for
  Transmission Systems
• Factors in Compressor Station Design
• Certification Program CGTP
• Certified Gas Transmission Professional

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Pipeline Integrity Management (PIM)

• Three hands-on workshops
• External Corrosion Direct Assessment (ECDA)
• Internal Corrosion Direct Assessment (ICDA)
• ECDA Inspection Tools
• Onsite PIM training at your facility or nearby
• Certification Program PIM
• Pipeline Integrity Management

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Certified Operations Technician (COT)

• Specific skills training for new and less
  experienced gas distribution and gas
  transmission technicians, supervisors, and
  third-party contractors
• Two week core courseNatural Gas Industry
  Operations Basic Field Training
• Skill-Specific Electives
• 10 transmission courses
• 9 distribution courses
• Includes OQ tasks for each skill area

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COT Core CourseNatural Gas Industry Operations
Basic Field Training

• Introduction to the Natural Gas Industry (Module)
• Pipeline Construction
• Pipeline Operations and Maintenance
• Distribution Customer Service
• Compressor Stations
• Regulation and Overpressure Regulation
• Measurement
• Storage Operations
• Corrosion Control
• Gas Quality
• Gas Control
• Safety

Standard topics are typically customized to meet
customer and regional requirements.
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COT Elective Courses

• Specific skills training for selected functions
  or career paths
• Several advanced levels for most topics
• Includes fieldactivities andhands-ontraining
• Certification
• OQ Requirements integrated

• Construction
• Pipeline OM
• Measurement
• Regulation and Overpressure Protection
• Corrosion
• Gas Control
• Gas Quality
• Remote Monitoring and Control
• Customer Service Operations (Dist)
• Storage Field OM (PL)
• Compressor Station OM (PL)

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COT - Current Status

• Base program being delivered at selected
  utilities
• Open enrollment session scheduled for March 3 in
  Chicago
• Advanced courses planned with NGA in 2Q 2008
• Broader roll-out through 2008

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Other Distribution and Transmission Courses

• Typically offered as e-learning or self-study
  products
• Gas Distribution Self-Study Course
• Investigating and Evaluating Keyhole Technology
• Coiled Pipe An Interactive Case Study
• Polyethylene (PE) Piping 101
• Open enrollment June 2008
• ESI Environmental Scene Investigation

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Education Program Offerings

• Distribution and Transmission
• Sales, Marketing and Customer Service
• Liquefied Natural Gas
• Graduate-Level Courses
• e-learning Programs
• Products and Publications

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Sales and Marketing Courses

• Focused on industrial and commercial segments and
  technologies
• Core Course Industrial and Commercial Gas
  Marketing Fundamentals
• Understand customer needs and identify natural
  gas utilization applications
• Perform economic analyses and evaluation
• Explore gas applications for specific industries
• Evaluate emerging natural gas technologies
• Targeted to gas industry marketing staff and
  sales representatives

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Advanced Classroom Courses

• Industrial Gas Marketing
• Intermediate
• Advanced
• Certification-Level
• Courses cover
• Technologies and applications
• Sales management and techniques
• Case studies
• CIGC Certification

• Commercial Gas Marketing
• Intermediate
• Advanced
• Certification-Level
• Courses cover
• Technologies and applications
• Sales management and techniques
• Case studies
• RCGC Certification

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Other Sales and Marketing Courses

• Typically offered as e-learning or self-study
  products
• Introduction to the Natural Gas Industry
• Understanding Natural Gas Combustion
• Residential and Commercial Technician Training
• Customer Support Center Training
• Distributed Generation Make Your Own Power

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Education Program Offerings

• Distribution and Transmission
• Sales, Marketing and Customer Service
• Liquefied Natural Gas
• Graduate-Level Courses
• e-learning Programs
• Products and Publications

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Education Program Offerings

• Distribution and Transmission
• Sales, Marketing and Customer Service
• Liquefied Natural Gas
• Graduate-Level Courses
• e-learning Programs
• Products and Publications

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Master of Gas Engineering Degree Program

• Ten-course Masters program
• Course assignments/projects only
• No thesis/research
• Delivered jointly and accredited with IIT
• Offered completely online
• Materials viewable anytime, anywhere
• Instructors/peers available for questions and
  discussions

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Education Program Offerings

• Distribution and Transmission
• Sales, Marketing and Customer Service
• Liquefied Natural Gas
• Graduate-Level Courses
• e-learning Programs
• Products and Publications

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Training Classes
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Classroom Training

• Open-enrollment short courses
• Geared toward the industry professional
• Focused on industry interests in marketing,
  distribution, transmission
• Held generally at the Chicago City Centre Hotel
  (also sometimes other cities), for 3-5 days

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Onsite Training

• Classroom courses brought to a specific company
  or group of companies
• Cost-effective and time-efficient for the
  customer
• Customized courses
• Existing courses tailored to companys needs and
  requests
• New programs developed to company-specific
  policies and needs

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Onsite Training (cont.)

• Open-enrollment courses hosted by a company or
  companies
• Courses open to anyone but held at a location
  convenient to a company that guarantees a set
  number of enrollees
• Example Southwest Gas Corporation hosted Gas
  Distribution Operations course for several years
  in Las Vegas
• Provides a regional venue option

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The onsite training initiative...

• Is increasing in popularity because it
• Saves money
• Eliminates need for travel
• Allows for customization
• Has provided successful training to
• Consolidated Edison Yankee Gas
• Southwest Gas Northeast Gas Association
• Xcel Energy Great Lakes Transmission Co.
• Enbridge North Carolina Natural Gas
• . and many others.

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Community Colleges

• GTI is building relationships and partnerships
  with community colleges across the US
• NY, Denver, Minneapolis, Chicago.
• College consortia organizations
• Broader channel for program delivery
• COT program linkage
• Opportunities for federal and state grants

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Summary

• Utility workforce shortages expected to grow
  over the nextseveral years
• Several gas industry initiatives beginning to
  address the issue
• Standardized training programs available from GTI
• Community colleges developing as a broad channel
  for GTI programs
• Industry partnerships slated to grow
• International market growth continues

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See whats new . . .

• For updates and more details on our energy
  training and professional development
• www.gastechnology.org