Wayne Ruckley

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Serving CorrectionsthroughOrganisational
Governance

• Wayne Ruckley
• Executive Director ICT
• Department of Corrective Services
• New South Wales
• Australia

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Sydney University
Light Horse Interchange
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Australia

• 20.8 million pop.
• Australian land mass 7,686,850 sq. km
• USA land mass 9,629,091 sq. km
• - 6 States
• 2 Territories
• No Federal Correctional System

TAS
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DCS ICT Snapshot

• Sites 165
• PCs
• Staff 4500
• Offender 700
• Laptops/Notebooks 400
• Desktop Operating Environment Windows XP
• Network Operating System Novell (incl. Groupwise
  7.0)
• Principal Applications Offender Integrated
  Management System
• Business Integrated Management System
• Corporate Information Management System

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Just....... fix it!!
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Organisational Characteristics

• No planning or plans
• Limited strategic engagement
• Know it all mindset
• Limited externalisation of thought

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Technology Characteristics

• Absence of technology architecture
• Absence of application lifecycle
• Immature infrastructure
• Outdated desktop environment
• Technology non convergence

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Organisational Culture

• Organisational need / personal
• convenience
• Buddy system
• Screen culture
• Poor customer service
• Poor credibility with business

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• ICT has a seriously damaged relationship with
  its customers and is at risk of permanently
  losing this relationship

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Organising the Transition

• Creating a vision and role (business
• reliance)
• Alignment, engagement or part of
• the business
• Establishing ICT as an organisational
• driver

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Organising the Transition

• Organisational convergence
• (invisible authority)
• Quality environment
• (People Systems)
• Commercial focus

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Organisational Initiatives

• Planning and Development Forum
• Business/ICT participants
• ICT report card
• Business needs
• Technology opportunities
• Planning development

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Organisational Initiatives

• Strategic Plan (4 years)
• Whole of Government requirements
• High level business drivers
• Supporting Strategies
• Service Delivery Plan (1 year)
• Organisational structure (Planning/Operations)
• Recruitment
• Learning development
• Policy procedures
• Project management

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Organisational Initiatives

• Organisational Structure
• Staff
• Outsourcing
• Consultants / Contractors
• Vendors

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Organisational Initiatives

• Application Lifecycle
• Linking application path to business needs
• Vendor strategic relationship
• Application focus groups
• Outsourced on site maintenance/ development

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Organisational Initiatives

• Customer Service
• Customer Service engagement model
• Service Hub single point of enquiry
• Service Catalogue
• Planning Development Forum / Customer
• Focus Forums

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Organisational Initiatives

• Quality
• Information Security
• I.T. Infrastructure Library ITIL
• Service Management
• Organisational Development

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Organisational Initiatives

• Commercial Focus
• Role of vendors
• Who is the customer
• Value servicing
• Cost reduction transfer

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Technology Initiatives

• Desktop refresh
• Standard operating environment
• Outsourced service
• management

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Technology Initiatives

• Infrastructure refresh
• Wide Area Network
• Local Area Network
• Mid range server replacement
• Outsourcing of Data Centre, database
  
• administration, systems management

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Organisational Governance Lessons

• ICT credibility
• Part of the business
• Broader whole of Government
• involvement
• Strategic approach
• Create opportunities and successes
• Organisational credibility evolves from
• personal credibility