107 East Madison Street

1

Monthly Management Report (MMR)
Measures WAGNER-PEYSER PROGRAM An equal
opportunity employer/program. Auxiliary aids and
services are available upon request to
individuals with disabilities. All voice
telephone numbers on this document may be reached
by persons using TTY/TDD equipment via the
Florida Relay Service at 711.
107 East Madison Street Caldwell Building, MSC
G-229 Tallahassee, Florida 32399-4135
2
Monthly Management Report

• Training Objectives
• Report
• Design
• Data Capture Time Frame
• Location (Website)
• Data Retrieval Sources
• Measure Types
• Measures
• Regional Measure Analysis

3
Monthly Management Report

• Designed to display
• Monthly performance data from the Management
  Information Systems (MIS)
• Provides a summary count (numerator, denominator,
  and rates) for regional activities and outcomes
  for the State fiscal year
• State fiscal year (July 1 to June 30)
• Cumulative performance data
• Regional / DEO contracted performance measures
• Comprised of 28 performance measures
• Year to month basis
• The Department of Economic Opportunity (Agency)
  compiled this report from data provided by other
  organizations.  Neither the State of Florida nor
  the Agency makes any warranty, expressed or
  implied, including the warranties of
  merchantability and fitness for a particular
  purpose arising out of the use or inability to
  use the data, or assumes any legal liability or
  responsibility for the accuracy, completeness, or
  usefulness of any information disclosed. 

4
Monthly Management Report

• Data captured
• On the first business day after the 15th day of
  the following reporting period (month)
• Posted approximately 20 days after the end of the
  reporting period
• Example January data posted February 20
• Posted to the Department of Economic
  Opportunities Website
• http//www.floridajobs.org/workforce/os_reports.ht
  ml
• First report posted in 2002

5
Monthly Management Report

• http//www.floridajobs.org/workforce/os_reports.ht
  ml

6
Monthly Management Report

• The data used in the reports comes from
• The Department of Children and Families (DCF)
• DEO (One Stop Service Tracking)
• Employ Florida Marketplace (EFM)

7
Monthly Management Report Measure Types

• Short-term measures
• 12 WIA
• 4 Welfare Transition
• 4 Wagner-Peyser
• 2 Veteran
• 6 Customer Satisfaction

8
Monthly Management Report Wagner Peyser Measures

• 17 Wagner-Peyser Entered Employment Rate
• 18 Wagner-Peyser Entered Emp Rate for those
  Employed at Participation
• 19 Wagner-Peyser Job Placement Wage Rate
• 20 Wagner-Peyser Percent Of Job Openings Filled
• 21 Short-Term Veterans Entered Employment Rate
• 22 Short-Term Vet Entered Emp Rate for those
  Employed at Participation
• Customer Satisfaction - Wagner-Peyser Individuals
• 27 Customer Satisfaction - Planned Sample
  Wagner-Peyser

9
Monthly Management Report

• Measure 17. Wagner-Peyser Entered Employment Rate
• Numerator The number of Wagner-Peyser exiters
  who were identified as placed in EFM or found in
  the Department of Revenue New Hire data in the 90
  days following their exit (date of last
  reportable service)
• Denominator The number of Wagner-Peyser
  participants who were unemployed at their date of
  participation and were exited after 90 days
  without reportable services

10
Monthly Management Report

• Measure 18. Wagner-Peyser Entered Employment
  Rate for Those Employed at Participation.
• Numerator The number of Wagner-Peyser exiters
  who were identified as placed in EFM or found in
  the Department of Revenue New Hire data in the 90
  days following their exit (date of last
  reportable service)
• Denominator The number of participants who were
  employed at their date of participation and were
  exited after 90 days without a reportable service

11
Monthly Management Report

• Measure 19. Wagner-Peyser Job Placement Wage
  Rate
• Numerator The sum of Wagner-Peyser Job Opening
  hourly placement wages, divided by the number of
  placements
• Denominator The regionally adjusted Lower
  Living Standard Income Level (LLSIL) for a family
  of three

12
Monthly Management Report

• Measure 20. Wagner-Peyser Percent of Job Openings
  Filled
• Numerator The number of Wagner-Peyser Job
  Openings Filled
• Denominator The number of Wagner-Peyser Job
  Openings Received

13
Monthly Management Report

• Measure 21. Short-Term Veterans Entered
  Employment Rate
• Numerator The number of Veteran exiters who
  were identified as placed in EFM or found in the
  Department of Revenue New Hire data in the 90
  days following their exit (date of last
  reportable service)
• Denominator The number of Veteran participants
  who were unemployed at their date of
  participation and were exited after 90 days
  without a reportable service

14
Monthly Management Report

• Measure 22. Short-Term Veterans Entered
  Employment Rate for Those Employed at
  Participation
• Numerator The number of Veteran exiters who
  were identified as placed in EFM or found in the
  Department of Revenue New Hire data in the 90
  days following their exit (date of last
  reportable service)
• Denominator The number of Veteran participants
  who were employed at their date of participation
  and were exited after 90 days without a
  reportable service

15
Monthly Management Report

• Measure 24. Customer Satisfaction
  Wagner-Peyser Individuals
• Numerator The weighted average of Wagner-Peyser
  job seeker ratings on each of the 3 questions
  regarding overall satisfaction reported on a
  0-100 scale based on the American Customer
  Satisfaction Index (ACSI)
• Denominator The number of Wagner-Peyser job
  seekers responding in the monthly telephone survey

16
Monthly Management Report

• Measure 27. Customer Satisfaction Planned
  Sample Wagner Peyser
• Numerator The actual Wagner-Peyser customer
  satisfaction sample size for the month
• Denominator The planned WP customer
  satisfaction sample size required for the month

17
Monthly Management Report

• DEO online reports
• DEO Reports Page
• Front-End Reports on EFM
• EFM Data Store Queries