Telephone Number

1
Telephone Number

• Upgrade Project

2
Agenda

• What
• Why
• The Cutover Process
• Communication
• Take Home Message
• Questions

3
What

• Increase the number of extensions
• Changing prefix from 3864 to 3138
• Changing from a 4-digit to a 5-digit extension
• Old Style 1234
• New Style 80276
• Improve Redundancy and Resiliency
• Use 1300 and 1800 numbers
• ? Substantial Implications to QUT Business

4
Why do we need to change?

• Were running out of extensions
• 7200 Extensions
• We dont have the full 3864 number range
• Currently have about 600 left

5
Projected Extension Usage
6
QUTs Average Monthly Extension Usage
7
Improve Redundancy and Resiliency
CA
KG
Optus (PSTN)
3864 1234
X
GP
8
Improve Redundancy and Reliability
CA
KG
Optus (PSTN)
3138 1234
X
GP
9
1300 and 1800 Numbers

• One number that doesnt change
• Local or free calls for clients
• Statistics
• Added redundancy

10
More Details about the Project

• Phase 1 Investigation Phase
• Investigate current future business
  requirements
• Investigate options for short term concerns
• Provide Recommendations
• Phase 2 Implementation Phase

11
What will be the Cutover Process?

• Over-Night Change
• Switch to using 5-digits over a weekend
• Business and Client Challenges
• Telstra Change
• Keep 4 and 5 digit extensions
• Remove 4 digit extensions
• Technology Challenges
• Keep 3864 Change
• Prefix 3138 used for new extensions
• No redundancy and reliability for 3864 extensions
• Complex to maintain

12
Communication

• Our concern is that we miss something
• Communication Strategy
• Broad communication ? Raise Awareness
• Interviews
• ? Collect Business Requirements
• ? Collect Issues and Concerns
• Specifically Targeting
• FAMs and DAMs
• Section and Dept heads within the Divisions

13
Key Dates

• Public Directories
• White Pages 13th May 2006
• Yellow Pages 17th July 2006
• QTAC 17th February 2006
• But what about others?
• Need input from QUT Community
• Project
• Technical Consultation Now 14th April
• Faculty and Divisional Consultation Now 14th
  April
• Technical Design 21st April
• Inform Public Directories of Changes 28th April

14
Take Home Messages

• Moving to a 5-digit numbering scheme
• Addressing QUTs Needs
• Growth for the next 5 to 7 years
• Increase Business Reliability
• Use of 1300 and 1800 numbers
• ITS acknowledges this is a big change
• Work with QUT Community minimise Business Impact

15
Questions
16
QUT Extensions
17
QUT Extensions
18
QUT Extensions
19
Why do we Need 5 Digits?

• Dont have to use a non-standard symbol to get
  out to QUT
• Increase the number of extensions easier

3138 0000 3138 0999
3864 1234
3138 2345
3138 9999
(Dont have range 3864 0000 3864 0999)