ServiceDesk Plus - Product Overview

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ITIL For Those Who Dont Have The Time
Alex D Paul Product Manager
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ITIL A Quick Backgrounder
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ITIL Collective Knowledge
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ITIL Versions What is right for me?
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ITIL V2
Blue Book
Red Book
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ITIL V3
ITIL V3 recommends BSM
Core Modules
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How ITIL V3 relates to V2
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ITIL Process and Software
Train Staff
Consultants to design process
Purchase and Implement Software
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After Training - Where Do I Start?
ITIL V3
ITIL V2
Too much of information
Pink Elephant Certification
Pink Elephant Certification
ISO 20000
ITIL software products
ITIL Process consultants
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ITIL Process and Software
Mostly, this is the part where you get robbed
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What People think about ITIL
Complicated
Not for SMBs
Expensive
But Common Sense is made expensive
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In Reality
Consultants 400 Euros per day
Customers
100 k Euros Annual Fee
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Complex Software
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Take a minute to think
ITIL is free but why should software be so
expensive? What are my options?
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Get Your Answers
Run a comparison and get your own answers
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Get The Complete Picture
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Thank You
I should try writing ITIL V4