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19.2
Terminology on demand Maintaining a
terminological query service
Claudia Dobrina Swedish Centre for Terminology
(TNC)
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Meeting users requests a query service in a
nutshell
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TNCs query service the users

• Subject-field specialists
• Translators
• Students and teachers
• Journalists
• Technical writers
• Government agency officers
• General public

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TNCs query service the queries
Concept-related queries
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Term-related queries
Style queries
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Concept-related queries definition
Query What is the definition of biyta?
Response Vi recommend the use of biarea,
instead of biyta. Biarea is defined as follows
usable area for subsidiary spaces.
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Concept-related queries concept differentiation
Query What is the difference between the
concepts nutritionell and dietär (subject
field medicine)? Response Nutritional has to
do with nutrition (intake of nourishment) and
dietary derives from diet (intake of special
food), e.g. dietary deficiency.
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Term-related queries synonyms
Query Which term should we use to designate a
valve in a braking system snabblossningsventil
or snabbtömningsventil (subject field automobile
industry)?
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Response We recommend snabbtömningsventil
which is the term used in the Swedish standard
SS-ISO 5598.
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Term-related queries a new term
English energy bar, power bar, snack bar
bar? bit? stycke? stav? stång? kaka?
energi-
Swedish energikaka
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Style queries the correct form
Query What is the correct plural form of the
word medium? Response Språkvårdsgruppen
recommends the form medier and advises against
the use of borrowed plural forms media.
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TNCs query service meeting the challenge
Terminological resources
Competence
Established practices
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Competence

• Expertise in terminology matters
• Command of query processing practices
• Mastery of search methods
• Linguistic competence
• Subject field competence

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Terminological resources
TNCs library
TNCs internal terminology database
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Subject field specialists
Web resources
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Joint groups for terminology
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Established practices
Steps in query processing
1 Reviewing a query 2 Searching for information 3
Preparing and delivering the response 4 Storing
the produced information
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Step 1 Reviewing a query

• Checking the input information
• Identifying the purpose of a query

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Step 2 Searching for information

• Search priorities where to look first
• The sources quality, value, reliability

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• A terminologically reliable resource should
• contain comprehensive, precise and coherent
  terminological information
• be sufficiently up-to-date

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Step 3 Preparing and delivering the response

• Analyzing search results
• Complementing the acquired information
• Compiling a response report

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Step 4 Storing the produced information
Question
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Answer
References
Comments
Date
Subject field
Responder
Time
Enquirer
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A terminological query service the gains

• High-quality terminology
• Well-developed special languages
• Better professional communication

19.2
makes the world a little more
understandable