Ensure guest safety and satisfaction

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Benefits

• Ensure guest safety and satisfaction
• Avoid costs associated with foodborne illness
• Improve employee morale and reduce turnover

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Successful training involves

• Presentation
• Application
• Feedback

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Developing and DeliveringEffective Training

• Assess needs
• Establish learning objectives
• Choose delivery methods
• Select instructor
• Choose materials
• Schedule sessions
• Select training area
• Prepare trainer

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To identify a training need

• Observe employee performance
• Survey employees to determine weaknesses
• Test employees food-safety knowledge
• Review health inspection reports

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• Demonstration
• Lecture
• Role-play
• Job aids

• One-on-one/OJT
• Technology
• Group
• In-services

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Participants retain

• 10 of what they read
• 20 of what they hear
• 30 of what they see
• 50 of what they hear and see
• 70 of what they say
• 90 of what they say and do

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Make sure that you

• Are knowledgeable
• Prepare for the presentation
• Maintain eye contact
• Keep delivery informal
• Watch participant cues

• Use simple language
• Treat questions and comments seriously
• Keep training practical
• Keep sessions short
• Provide feedback

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Create a list of important food-safety practices
that foodhandlers should observe. Write a
training outline for presenting these practices
to your employees.
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• Ask participants to brainstorm a list of
  teaching tools and activities for the food-safety
  practices identified in the previous slide.
• Create a role-play with participants that
  focuses on reading cues. Have them exhibit
  various facial and body language cues that should
  send a message to a trainer. Ask participants how
  the trainer should react to each cue.