FileMaker Pro Helps and Hints

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FileMaker Pro Helps and Hints

• Things to help you work better at the Technology
  Helpline.

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Helpline Database/FileMaker Pro

• FileMaker Pro is the application
• Helpline Database is a document created and
  maintained in FileMaker Pro
• FileMaker Pro is a database management solution

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Navigation

• How to Find a recordCtrl FPut in search
  criterionClick the Find Button

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Navigation

• How to Find a recordFrom View menu select Find
  Mode

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Navigation

• How to Find a recordSelect Find from the
  navigation bar at the bottom.

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Navigation

• Browsing through the database or the found set.

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Navigation

• Browsing through the database or the found set.

Slide the Slide Bar
Input a number in the Record area
Use the Forward and Back buttons on top.
Use the Ctrl and up and down arrow keys on
keyboard.
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Completeness

• This counts!

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Completeness

• Matters for data entry and resolution.

Please dont just resolve a case. We need
information on how and what you did.
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Completeness

• Bad

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Completeness

• Better

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Completeness

• Best

Now we know the problem is getting pulled for not
having updates applied from the ip address.
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Always Get Info

• Name (First and Last)
• Phone or contact info
• Windows or Macintosh
• Desktop or Laptop
• Application they are using
• Location
• Connection Method wireless or wired
• For connectivity ip address

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Tips and Tricks --

• Ctrl - inserts the current date
• Ctrl Up Arrow and Down Arrow move through records
• Right Click Sort by shortcut
• Tab moves to the next field
• Drag and Drop text options
• New Window
• Others??