Good Practice in Client Consultation Forum

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Good Practice in Client Consultation Forum

• Thursday 15th May 2008
• 2pm 5pm

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What Is Client Consultation?

• More than just client feedback / input
• Involving clients (service users, carers etc) in
• Key decision making processes
• Service development / planning
• Service review

3
How Do We Currently Consult With Out Clients?

• Annual questionnaire
• Feedback not client consultation
• Clients on Board / steering committee
• Avoid tokenism?

4
Why Do We Need To Consult With Clients?

• Service Agreements
• Indicate this is a mandatory expectation
• Disability Service Standards
• Clients have a right to have service input and to
  have a say in the development of service
  direction
• Disability State Plan
• Expectation that services create opportunities
  and provide support to client so meaningful
  participation can occur
• Other Quality Standards
• Quality can only exist if the service meets
  clients needs.

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What Are The Benefits?

• We can ensure that the service is developing in a
  way which is relevant to clients
• We can identify service barriers
• We can create opportunities for clients so that
  the clients feel valued and be involved in the
  service
• Service development can occur in a way which is
  client focused and meets the changing needs of
  the clients.

6
What Are The Challenges For Meaningful Client
Consultation?

• How do we support clients with cognitive
  impairments?
• How and where do we start?

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Agenda

• 2.00pm 2.10pm Josie Prioletti - Facilitator
• 2.10pm 2.30pm Anne Brinsden (for Arthur
  Rogers- Executive Director Disability
  Services DHS)
• 2.30pm 2.50pm Sally Jope - Consultant
  Community Services
• 2.50pm 3.10pm Jodie Willmer - Chief Executive
  Officer Travellers Aid Society of
  Victoria
• 3.10pm 3.25pm Questions from Audience
• 3.25pm 3.45pm BREAK
• 3.45pm 4.05pm Pauline Taylor - Program
  Manager Baptcare
• 4.05pm 4.25pm Cath McNamara - Action for
  Community Living
• and Anthony Giles Peters - Australian
  Ventilators Users Network
• 4.25pm 4.40pm Questions from Audience
• 4.40pm 4.50pm Resources and Ongoing
  Opportunity for Discussion

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Anne Brinsden for Arthur RogersExecutive
Director Disability Services DHS

• DHS expectations in regards to client
  consultation

9
Sally JopeConsultant Community Services

• Development of Consumer Participation Resource
  Kit 2008
• Resources relevant to Disability services

10
Jodie WillmerChief Executive Officer Travellers
Aid Society of Victoria

• Client Consultation regarding service review
• Supporting clients to have meaningful input

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Pauline TaylorProgram ManagerBaptcare

• From the beginning client consultation regarding
  the commencement of a service
• How to support clients with a cognitive
  impairment
• Importance of a Client Consultation Plan

12
Cath McNamaraAction forCommunity Livingand
Anthony Giles PetersAustralian Ventilator Users
Network

• Consultation above and beyond!
• Moving beyond consultation to consumer directed
  services

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Where To From Here?

• Research resources available
• Training
• Consider the development of a Client Consultation
  Plan or Policy
• Network / chat with other agencies

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Next Forum

• Disability and Sexuality Forum
• Melbourne
• Wednesday 30th July
• Hume Global Learning Centre
• 2pm 5pm
• Geelong
• Wednesday 6th August
• Geelong West Town Hall
• 2pm 5pm