Jason Baines, ICT Manager

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Mobile Working
Jason Baines, ICT Manager Paul Knight, Senior
Business Analyst
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Bradford Community Housing Trust Group
Bradford Community Housing Trust Group (BCHT) was
made up of six not for profit Local Housing
Trusts and Bradford Building Services. BCHT took
over the ownership, management and maintenance of
25,000 properties from Bradford Council as a LSVT
in 2003. Recently BCHT undertook a governance
review which consolidated all six RSLs into one
singular RSL with six corresponding management
areas

• South Bradford Community Housing Trust
• Bradford West City Community Housing Trust
• East Bradford Community Housing Trust
• North Bradford Community Housing Trust

• Shipley Community Housing Trust
• Aire - Wharfe Community Housing Trust
• Bradford Building Services Limited

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Phased Implementation of Technology
BCHT first objective was to become self reliant
where ICT was concerned. This phase of the ICT
Strategy Programme was completed in November 2004

• Full independence from CBMDC infrastructure
• Replacement Voice, Data Mobile Technologies
• Corporate Email, File Print Internet Systems
• Replacement Housing System
• Replacement Repairs Systems
• Replacement Accounting Systems
• Citrix Presentation Server Farm

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Next Phase of Implementation
BCHT now plans to develop implement more
innovative technologies given that the core
back-office systems have been implemented. Such
technologies include

• Full Re-engineer of all Business Processes
• Mobile Working Solutions
• Corporate Report Writing Tools
• E-procurement Document Imaging Systems
• Dynamic and Integrated Web Presence
• Self Service
• Unified Messaging

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Emerging Standards
Standards that BCHT have developed.

• Partnerships Made With T-Mobile, IBS Public
  Sector, Consilium Technologies, Northgate,
  Nortel Networks
• New Technologies Implemented With Partner
  Organisations Wherever Possible
• Solaris/Oracle Platforms for Core Back Office
  Solutions Where Possible
• Windows Server for File Print, Internet
  Intranet and Exchange Services
• Corporate Software Published Through Citrix
  Metaframe both in and out of the office
• Windows Mobile 5 for all Mobile Systems
• 3G Bandwidth for Mobile Working Connections

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BBS Mobile Working Project
Bradford Building Services is the Contracting Arm
of BCHT and has partnered with Consilium
Technologies to mobilise the responsive repairs
service in the first instance

• BBS Turnover approximately 13M
• 240 Operatives of which 80 work in responsive
  repairs
• Main Trades
• Plumbing Electrician
• Joinery Painting
• Masonry Plastering
• Circa 100,000 Repairs Per Annum
• In-house Stores recently consolidated from 4 to 2
  main stores

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Pre Mobile Situation
Bradford Building Services processes were all
Paper based Operatives would collect printed job
tickets from each depot, obtain materials from
their local stores. Fill out Timesheets, job
Sheets and Requisitions weekly.

• Orders placed by staff at over 25 varying
  locations
• Effort placed on accurately identifying the
  repair before operative attended
• Well stocked warehouses at various locations
• Variation orders
• Operative performance, SoR Pay

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Mobile Implementation
A full review of the service identified areas
needing to be addressed before mobile could be
implemented

• Phase-1 Back-office systems chosen on the ability
  to mobilise -2004
• Operatives moved to Salary
• Introduction of a Repairs Service Centre
• Van Stocks
• BPR - Vanguard
• Repair Identification Schedule of Rates
• Material deliveries to Operatives
• Appointments made by Operatives
• Phase-2 Mobile Systems Implemented to transmit
  all repairs information

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BCHT Mobile Solution
TotalMobile 3G, GPRS Voice
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Success Criteria
Success of the mobile data project is dependent
on the following

• Adoption of technology
• Phased Approach, feedback of operatives
• High level of Training - Pilots
• Trade Union Involvement
• Improved Tenant Satisfaction
• Higher visibility of field data
• First time fixes
• Appointments made by operatives Appointments
  made kept
• Customer Surveys, pre and post
• Reduced Inputs Such as Fuel, Paper Management,
  Cost of fuel
• Better Material Supply
• Increased number of repairs completed per day per
  operative, Pre Post

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Future .

• All Operatives on Mobile Data
• Voids, Planned Maintenance Minor Works
• More Corporate Services on board
• Private / Secure lines to give more control
  and security over devices

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Questions