BCO Telephone Web Bill Training Program

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BCO Telephone Web Bill Training Program

• Naval Computer and Telecommunications Station Far
  East
• BCO Yokosuka

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REFERENCE LISTINGThe references are sometimes
use to support and verify rules, procedures or
instructions.
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DSN Request Message Format (MOP 8)COMPACTFLT
required approved justification on particular
precedence on telephone services. COMPACTFLT
POC Annie Lyman-315-474-6232
Email lymana_at_cpf.navy.mil
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TELEPHONE SERVICE REQUEST (TSR)TSR is use to
submit work request to BCO. TSR has to be
approved by TCO and complete description of the
work request is required. TSR form can be
submitted by fax or online . Make sure request
is accurately filled out , if needed diagram or
drawing can be illustrated on description
part.Below are TSRs forms (off-line) by fax
and (on-line) thru web-site.
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CLASS A FEATURE LIST These are options for
telephone services available for Yokosuka
official customers.
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NETWORK CLASS OF SERVICES (NCOS)
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TELEPHONE DIALING PROCEDURES
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How to access web billing website ? Website
httpsbco.nctsfe.navy.milClient Authentication
Prompt Optional
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Web billing ..cont..Sign on page Initially
your Job Order Number (JON) is your User Name but
TCOs can request for a different User Name from
the BCO administrators.

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Web billing cont..

• Commands with several JON numbers can sign on
  separately according to JON number.

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Web billing..contAccount Menu choose Report
or Data to view detailed monthly bill.
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Web billing..contClick on Report You get
monthly bill in long report form (180 pages
maybe?) with certification page, financial status
and detailed charges.
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Web Billing..cont..Downloading file..Click on
Data and File download prompt will appear Click
on Save.
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Web billing..contSave File download data with
file name givento where you want to save e.g.
desktop
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Web billing..contAfter saving, Download
complete message appear click on close.
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Web billing..contTo open save data
BCTRKY51.MDB go to desktop and click on data
and Convert/Open message appear..click on OK.
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Web billing..contSave converted data with
given file name on where you want to save it
e.g. desktop.
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Web billing..contRun Access and open saved
data dbl.mdb and your monthly bill will be in
access data format.
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Web billing..ContClick on View to see your
Financial Status
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Web billing ..contReview charges column click
on options availableand you will be able to
review charges per phone number or search for a
particular number.
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Web billing contClick on Review Review page
showing list of all telephone w/ total charges
and info.
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Web billing cont.Review page cont.. Click on
toll of any phone , disclosed detail charges
incurred for the bill month.
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Web billing..contUnder Review Charges click
on Search
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Web billing..contSearch page Find series of
cell phones by filling out begin service
telephone 080 and end service telephone 090.
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Web billing..cont Search page Series of cell
phones numbers displayed.
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Web billing..cont Search page Click on tolls
of any cell phone number detailed charges will
displayed like below.
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Web billing..contClick on Toll Search of
review charges column to verify charges under
particular category, see next slide.
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Web billing..contToll Search page set up
minimum cost, duration and rows returned for toll
search.
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Web billing..contToll Search Page list of
toll charges displayed after setting up minimum
categories and clicking on search.
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Web billing..contIf you have any disputed
charges on any particular phone number click on
any options of Disputed charges column.
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Web billing..contThe last column is your
certification page. No need to submit hard copy
of certification if certified on line.
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Web billing..contCertification Page enter
password and click on certify.
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Web billing Terminology

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• I - International (Overseas call)
• CT - Commercial Toll (charges from
  local vendor)
• M - Mobile (Cell phone charges)
• LD - Long Distance (Domestic calls
  outside Yokosuka)
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• BAC - Billing Account Code
• CWIDC - International Carrier
• NTT - Domestic Carrier
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• ADJ - Adjustment
• ISA - ISSA (Internal Service Support
  Agreement)
• PAY - Payment
• PRE - Previous month
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• PPORT - Cell Phone Global access
•  
• PC - Computer Line
• SPEC - Special Number (e.g. 113,114,115)

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Questions?
BCO Manager Gary Barnett 243-5177
email barnett.gary_at_cnrfe.navy.
mil BCO Deputy Hideo
Shiino 243-5588
email shiino.hideo_at_cnrfe.navy.mil
BCO Customer Service 243-5847
Trouble Calls 114

• THE END