Dorothy Martin National Program Manager Verizon Wireless Tuition Assistance

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Dorothy MartinNational Program Manager Verizon
Wireless Tuition Assistance
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LearningLINK Designed to

• Encourage and assist employees in achieving their
  educational and career development goals
• Build critical organizational competencies and
  knowledge
• Attract and retain the verybest employees

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LearningLINK Covers

• 100 tuition, textbooks, prior learning credits
• Full-time part-time employees who work at least
  20 hours/week
• Degree, certificate and continuing education
  programs
• Courses related to current jobor future career

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Program features include
Program Features Include

• 8,000 annually for full-time, 4,000 for
  part-time employees
• Prepaid or reimbursement of tuition
• No tenure requirements
• Graduation recognition

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Participation
Participation

• Year-End 2006
• - 10,105 LearningLINK participants
• - 15 of the workforce
• - 732 graduates w/ Assoc, Bachelor and Masters
  degrees
• - 1,725 participating schools

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• Nations most reliable wireless network
• Over 63.7 million wireless customers
• 69,000 employees in 49 states
• 2006 annual revenue 38B

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Corporate Culture

• Focused on continuous learning
• Improving bench strength of the workforce
• Providing career development opportunities
• Fostering employee engagement and commitment

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Measurement Data
Measurement Data

• Recruitment
• Retention
• Career Mobility
• Job Performance

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Recruitment
Recruitment

• 36 of LearningLINK participants surveyed felt
  the tuition assistance program was a definite
  factor in their decision to accept employment at
  Verizon Wireless
• 19 of LearningLINK participants surveyed felt
  the tuition assistance program was probably a
  factor in their employment decision
• 42 of LearningLINK participants have been with
  the company 2 years or less
• 19 have been with the company less than 1 year

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Retention
Retention
Add another graph to show termination rates
96 of LearningLINK participants surveyed said
they intended to stay with Verizon Wireless for
at least two years after completion of their
degrees
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Career Mobility
Career Mobility
Job transfers include promotions, lateral and
developmental moves
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Job Performance
Job Performance

• 4,510 managers of LL participants surveyed
• 52 of respondents noticed a change in job
  performance and behaviors while employees were
  engaged in LearningLINK program
• 71 reported improved performance on the job
• 73 reported improved behaviors on the job

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Changes Noted
Changes Noted
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Performance Ratings

• 42 of all LL participants have been with the
  company 2 years or less
• 19 have been with the company less than 1 year

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Retention Value
Retention Value
Based on 10,105 participants Average VZW turnover
rate of 19 Average LearningLINK turnover rate
of 8 Average FTE re-hire cost of 23,000
Program expenses for 2006 were 23.5 million
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Future Planning
Future Planning

• Continue to
• Promote LearningLINK
• Partner with the corporate HR and Call
  Center leadership teams
• Establish on-site college programs
• Host Education and Career Fairs
• Recognize degree completion

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Graduation Recognition
Graduation Recognition

• Signed card and book from VP of Human Resources
• Graduation photos and success stories showcased
  in program brochure and supporting internal
  websites

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Monthly Dashboard
Monthly Dashboard
2006 Year-End Financial Highlights
Participant Demographics
VZW Stats 57 26 6 11 .22
VZW Stats 14 26 5 N/A N/A N/A
2006 Year-End Utilization Statistics
VZW Stats 50 50
Vendor Performance Metrics
VZW Stats Exempt 27 Non-Exempt 73
VZW Stats 0 1 9 20 21 49
VZW Stats 94 6
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Questions?
Questions?