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Process Management

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To analyze flowcharts for improvement ideas and ways to eliminate waste ... Confusing or intimidating flowcharts. IE673. Session 5 - Process Management. 14 ... – PowerPoint PPT presentation

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Title: Process Management

1
Process Management
2
Objectives

To map a systems fundamental elements
To select key processes for improvement
To construct Deployment Flow Charts
To determine meaningful measures
To analyze flowcharts for improvement ideas and
ways to eliminate waste
To create conditions for making flowcharting most
effective in converting ideas into actions

3
Major Steps

Understanding the system
Selecting key processes
State change flowcharting
Deployment flowcharting
Improving processes
Ideas into action

4
Definition of Terms

System Boundary - Describes system under study
Outputs - End product of system
Customers - Users of the outputs
Mission - Purpose for the systems existence
Vision - The desired future outcomes of the
system
Values - The principles desirable to guide
behavior

5
Definition of Terms

Output Measures - Observable characteristics
which indicate how well the system outputs
satisfy customers
Inputs - Materials, information, etc. that must
be put into the system to produce outputs
Suppliers - People who provide inputs
Feedback Loops - Connections to provide
meaningful information upstream

6
Definition of Terms

Primary Process - Series of essential activities
for producing Output (should add value)
Supporting Processes - Activities which allow a
primary process to become more effective or
efficient
Technical - physical activities
Social - relationships between people
Key Process - Significant impact on system

7
Identification of Key Processes

Which process has the most problems, customer
complaints?
Which process consumes the most resources?
What do people in system complain about most?
Which processes have recurring problems?
Which processes have high variability?
Which supporting processes are weak or taken for
granted?
Which processes would have the greatest positive
impact if improved?
Which processes will be important in the future?

8
Key Process Planning Sheet

System Under Study
Key Process
Reason for selecting as a key process
What is desired for this key process?
Who should be involved in analyzing this process?
Who owns the process?
Who will be affected by changes to this process?
Who is required to approve changes?
Who is most knowledgeable?
Process Improvement Team

9
State Change Flowchart

State Change - a physical change in the
dimensions or properties of the input
Purpose - To define the ideal process as a series
of changes to convert the input to the output
Construction Steps
Label the process being flowcharted
List the outputs of the process at the top
List the output at the bottom
Describe each physical state in between

10
State Change Flowchart
Process
Input
Output
11
Deployment Flowchart
Sales
Design
Quality
MFG
Order
Design Review Meeting
Work Instruction
QA Plan
Build
12
Rules of Thumb

CLEAR PURPOSE for the flowchart
Really Is vs Should Be vs Could Be
No such thing as a perfect flowchart important
to convey understanding (KIS)
2-6 in cast of characters
Maximum of 20 boxes per page

13
Common Pitfalls

Wrong people doing the flowchart
Unclear purpose
Flowcharting everything or the wrong things
Flowcharting for the sake of flowcharting
Confusing or intimidating flowcharts

14
Improving Processes
Objective - To generate ideas for process
improvements, bases on the knowledge gained from
flowcharting and an understanding of the 7
Wastes
15
So Far