For dedicated maintenance in electrical, plumbing and appliance care

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For dedicated maintenance in electrical, plumbing
and appliance care

• INTRODUCING

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• For
• Electrical, Plumbing and
• Appliance Care
• Twenty-four Seven

Underwritten by
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• Background to Homecare 24/7

Homeowners are generally not technically minded,
and often this vulnerability allows many
electricians, plumbers and technicians to take
advantage of the situation. Call-out fees can
often amount to a huge financial lay-out, with
labour amounting to exorbitant levels. There is
no industry regulation on fees and service
levels. As a result the standard of work for the
amount charged has deteriorated greatly with
nobody controlling the situation. This leads to a
negative perception towards the applicable
industry. As a result of the above, HOME CARE
24/7 was formed. Our approach is to offer
excellent service and integrity within the
plumbing, electrical and appliance maintenance
industry, coupled with the protection of an
insurance policy for the necessary peace of mind.
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• We offer a unique policy that covers the
• following areas of household maintenance

ELECTRICAL FAULTS - In and around the home, up to
municipal connections (Up to 4 faults per
claim.) PLUMBING FAULTS In and around the
home, up to municipal connections (Up to 4 faults
per claim) HOUSEHOLD MOTORS Gate, Pool,
Jacuzzi and Garage Doors (1 Motor per
claim.) HOUSEHOLD APPLIANCES - Microwaves,
Stoves, Fridges, Freezers, Washing Machines,
Tumble Driers, Dish Washers. (No hand held
appliances are covered.) (1 Appliance per claim)
- Master Care ELECTRONICS -TVs, Hi-Fis, DVDs
and VCRs (1 per claim.) - Master Care
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Cover Includes (terms and conditions apply)

• Electrical Faults
• Faulty lights
• Plugs
• Geyser thermostats
• Geyser elements
• Power failures
• Distribution boards
• Earth leakage
• General house wiring
• Main cables
• Light switches
• Burnt plug points
• Household Motors
• Gate
• Swimming Pool
• Jacuzzi
• Garage door
• Electronics
• TVs, Hi-Fis, VCRs DVDs

• Plumbing Faults
• Blocked drains
• Leaks
• Tap washers
• Toilet rubbers
• Geyser valves
• Burst pipes
• Blocked baths, sinks traps
• Shower outlets
• Water connections
• Household Appliances
• Microwaves
• Stoves
• Fridges
• Freezers
• Washing Machines
• Tumble Dryers
• Dish Washers

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• The service provided

We have a 24 hour / 365 days a year call centre
in operation The call centre is extremely
productive, it logs a huge amount of claims on a
daily bases to ensure client satisfaction. The
call centre provides the service delivery
backbone and ensures the customer experience
through consistent service process adherence, but
the most significant contribution to the claims
management process is made by the specialised
staff that are integrated into the service
delivery chain. From clerks to claims managers,
the call center has a substantial core of
specialised staff, who can guarantee that the
claims administration process is professionally
handled at all times. Specially trained product
managers are assigned to service every claim. The
product manager is essentially the link between
the client and the contact centre and is
responsible for managing the service delivery
process. The product manager utilises the
assigned call agents, available specialists and
support services staff, to design a unique
service delivery solution for each client.
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• Service Providers

Our Service Providers (Plumbers, Electricians
and Technicians) are reputable businesses who
provide services to the whole of the RSA and
Namibia. A service provider will be dispatch
(after a appointment was made) immediately or at
the clients convenience. Their operations are
monitored by the call centre operators to ensure
prompt and efficient service levels. The call
centre operators are in constant contact with the
service providers via cell phones to ensure good
communication at all times. Priced Right This
policy offers genuine cost savings to both the
client and the broker. With only one excess
payable, the client is now able to predict costs
for budgeting purposes. All homes and appliances
can now be maintained at a reasonable cost with
little or no effort. A minimal premium is charged
in comparison to the real cost of repairs, which
in most cases are unforeseen and can be
exorbitant. There is no premium increase for
claiming. No overtime rates are charged for
emergencies during weekend or public holidays.
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• Benefits to the Client

Safety Benefits Only Selected Service
Providers Only by Appointment One Number for all
Claims Total expense known beforehand - R280 No
Premium Increase for Claiming Unique Product No
Office Hours for emergencies Claims Efficiency
Reduces Admin Regular Feedback Affordable Monthly
Premium