eServing the Public Administration

1
e-Serving the Public Administration

• /e-based course in public administration/
• Roumiana Ilieva, PhD,
• Management Faculty
• English Language Faculty of Engineering
• Technical University
• rilieva_at_tu-sofia.bg

2
The proposed curriculum is divided into three
main modules

• "TECHNICAL AND NORMATIVE BASE" MODULE
• SECURITY AND DEFENSE MODULE
• "E-BASED UTILITIES FOR SERVING THE PUBLIC-PRIVATE
  RELATIONS" MODULE

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"TECHNICAL AND NORMATIVE BASE" MODULE

• Introduction and a broadcast area of the
  e-serving in the public administration
• Globalization of the administrative attitudes.
• Necessity of electronic communication in the
  society.

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Communicational characteristics of the electronic
favors.

• Communicational models for public information
  exchange.
• Technological realization.
• Multimedia meanses for forming, presentation and
  granting electronic messages.
• On - line teem work party.
• Ethical codes of behavior and correctness.
• Topics of cross-cultural and language differences
  and their negotiation.

5
A legislative framework of the e-serving in the
public administration.

• International and national standards and
  documents.
• The electronic document. The point of the matter.
  A mechanism of creation and functioning.

6
SECURITY AND DEFENSE MODULE

• Information safety of document turnover.
• Parameters of the information exchange in the
  public administration

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Main channels for information outflow from the
automated publicly-administrative systems

• Missions of the cryptosystems, main attacks,
  vulnerable points and classic threats.
• Methods for procuring information safety in the
  public administration.
• Standards for security estimation.

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Cryptographic methods of protection

• Different types of algorithms and requirements
  for them.
• Compound cryptographic systems - advantages.
• Allocation of the keys. Possible scenarios.
• The hierarchy of the keys management.
• Virtual laboratories for cryptographic algorithms
  testing.

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A strategy for security

• Public key infrastructure /PKI/.
• Digital signature.
• Digital certificate.

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Troubles with the verification, possible
scenarios, causes and solutions

• There are three possible scenarios for getting
  an invalid digital signature (fig .1)
• 1 scenario A forged digital signature - If the
  digital signature is forged the original
  hash-value of the message will not be received at
  its decoding with the public key, but some other
  number.
• 2 scenario A forged document - If the document
  has been being changed after its signature, the
  current hash-value, calculated in the forged
  document will be different from the original
  hash-value, because the different documents match
  different hash-values.
• 3 scenario Unconformable public key If the
  public key doesnt matche the personal key which
  is used for the signing, the original hash-value
  got from the digital signature in the decoding
  with an inappropriate key will not be true.

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HashO
HashT
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Directions for development and automation of the
information security

• Computer cryptography - cryptography with
  computers as well as for protection of computers.
  
• Steganography - Coding and insertion
  announcements in unattractive the attention
  multimedia pictures and sound with the goal to
  conceale the very fact of transmiting information
  and using cryptography, namely transfering masked
  chifer-texts is effected.

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"E-BASED UTILITIES FOR SERVING THE PUBLIC-PRIVATE
RELATIONS" MODULE

• Information (electronic) society.
• A broadcast area.
• Main categories
• e-Access
• e-Government and e-Policy.
• e-Health.
• e-Education
• e-Business. e-Trade. e-Pay.

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e-Bulgaria Index

• Composite indices of
• e-Bulgaria in a progress
• from 2001-2006 year
• e-Society
• e-Access
• e-Education
• e-Business
• e-Governance
• source Arcfund foundation

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e-Access to information

• Internet content and infrastructure. Usability
  and activity.
• Access to the telecommunication market.
• Share of the free-of-charge services.

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The web-site main instrument for e-serving

• Classification.
• Functional characteristics of the web-site.
• Efficiency and consumer's value. Indices and
  indicators.
• e-Marketing strategies.
• Web-design, branding and promotion.

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e-Government and e-Policy

• Strategic framework
• Distinctive features.
• Functional models.
• Priorities.
• Integrated information systems for government in
  the public administration.
• e-Gov training platforms.

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e-Health

• Sustainable healthcare
• Preventive personalised monitoring and chronic
  disease management
• Point-of-care diagnostics
• Advanced e-based systems for risk assessment,
  prediction and patient safety
• Virtual physiology modelling, simulation and
  networking
• Special attention to risk categories of disabled
  people and ageing population.

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Electronic (distant) education. e-Learning

• E-based cognitive medium.
• Particularities.
• Advantages.
• Electronic contents.
• Virtual libraries.
• Basic prerequisites to the education sites.
• Long-life learning models.

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e-Business models

• e-Business.
• Classes.
• Models.
• Spheres of act.
• e-Trade.
• Electronic market-places. Types.
• Systems of electronic distribution. Advantages.
• e-Pay.
• Outlines.
• Protocols and certificates for realization.
• Types of cards.
• Virtual availabilities.

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Modern trends for development of the e-serving
in the public administration

• Transition from electronic to mobile society.
• Electronic mobility.
• e-Services of the future.

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Bibliography links

• http//www.ipaei.government.bg/eadministration/izi
  skvania.pdf
• http//www.arcfund.net http//iseca.org/
• http//ec.europa.eu/dgs/information_society/index_
  en.htm
• http//cordis.europa.eu/fp7/ict/