Ticket Training Tuesdays

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Ticket Training Tuesdays

• Marketing to Ticket-holders

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Welcome
Thank you for joining us for the Ticket Training
Tuesday Series. We look forward to working with
you.
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Agenda

• Ticket
• Employment Network (EN) Directory
• Basics
• Telephone
• Website
• Text field
• Updating directory listings
• Beneficiary referral lists
• Ticket-holder orientations
• Employed Ticket-holders media coverage
• Networking

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Sample Ticket
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Ticket

• Post the Ticket in your office
• Screen for possible Ticket eligibility during
  intake

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EN Directory
www.yourtickettowork.com/endir
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Directory Listing Example 1
text field
toll free
website
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EN Directory - Basics

• Organized alphabetically
• 1st group ENs that serve only the selected state
• 2nd group ENs that serve multiple states
• 3rd group national ENs
• Click-on the chosen EN provider name for
  additional contact local information

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Telephone Listing

• List a toll-free number
• Dedicate specific phone lines voicemail
  messages
• Phone prompts for non-English speakers
• Quickly return messages

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Web Site Listing

• Post a link to web site
• Create a specific page dedicated to Ticket to
  Work
• Direct users to other offices or partners for
  additional services
• Use website to gather intake information for
  possible IWP Ticket assignment

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Sample Website
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Sample Website (cont.)
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Recommended Websites

• Challenge Industries http//www.aboutchallenge.or
  g/newsite/ticket_to_work.html
• Opportunity Services
• http//www.oppserv.org/sitepages/pid50.php
• Vivian C. Hendricks Associates
• http//hendricks.samsbiz.com/page/16ps7/Ticket_to
  _Work.html

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Text Field

• Text that will appear below your EN name in the
  EN Directory
• 270 character maximum
• Further define services
• Advertise additional services accomplishments

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Directory Listing Example 2
text field
toll free
website
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Text Field Examples

• Call the location nearest you
• By appointment only
• Offering services nationwide
• Helping individuals with disabilities reach
  greater self-sufficiency by reducing their
  dependence on Social Security disability benefits
• Successfully placed 15 people per month in 2007

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Updating Directory Listings

• Check listing accuracy
• Contract change form
• Annual Periodic Outcome Report (APOR)

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Contract Change Form
http//www.yourtickettowork.com/selftraining/EN_Co
ntract_Change_Form.doc

• Change requests must originate from a signatory
  authority, primary contact, or authorized
  negotiator
• Complete the form send your request in to
  MAXIMUS either via fax or mail
• Request should be as specific as possible

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Annual Periodic Outcome Report (APOR)

• Contractual requirement
• Prepared by MAXIMUS sent to all ENs
  Vocational Rehabilitation (VR) Agencies
• Carefully review the report update incorrect
  information as instructed
• Includes number of Tickets accepted, number of
  placements and industries
• Required to make the APOR available to all
  Ticket-holders served great marketing tool!

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Beneficiary Referral Lists

• Allows ENs to market to Ticket-holders
• Mailed monthly in a CD format
• Includes the name, address, phone number of the
  beneficiary or legal guardian/representative
  payee
• Provided in a comma delimited file format
• Can be imported into an application such as a
  spreadsheet or database depending on your needs

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Beneficiary Referral Lists (cont.)
www.yourtickettowork.com/selftraining/EN_Employee_
Background_Checks_Interim_Procedures_2-2-09.doc
Refer to the above link or contact MAXIMUS for
more information about obtaining the CD.
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Beneficiary Referral Lists Marketing

• Organize list by name, zip code, etc.
• Invite clients to attend orientations events
• Announce job opportunities job fairs
• Send marketing materials
• Conduct phone campaigns

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Beneficiary Referral Lists Marketing (cont.)

• Send a letter
• Send a postcard/brochure
• Disability specific

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Sample Brochure
contact info
Ticket info sample
testimonials
benefits
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Sample Brochure (cont.)
free services offered
more testimonials
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Orientations

• Host weekly or monthly
• Invite Work Incentives Planning Assistance
  Coordinators (WIPAs), employers, working
  Ticket-holders
• Allows larger number of Ticket-holders to
  self-screen
• Recognize privacy concerns

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Employed Ticket-holders

• Provide encouragement positive examples
• Serve as peer counselors, intake coordinators,
  job coaches, job developers
• Create beneficiary success stories (with
  appropriate permission)
• Use for media coverage

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Media Coverage - Example
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Networking

• Referrals to from other ENs/agencies
• Referrals from other programs in your
  organization
• Referrals from employees
• Partnerships
• Complementary services

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SSI Telephone Wage Reporting

• Beneficiaries can now report monthly wages with
  just a telephone call
• Beneficiaries must be on SSI or concurrent
  benefits (SSI and SSDI)
• Callers must also have some prior earnings on
  record
• Service not available for SSDI or for
  beneficiaries who are self-employed

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SSI Telephone Wage Reporting

• How to use this service
• The wage earner calls 866-772-0953 and provides
  their name and SSN
• Then the caller keys in the total gross earnings
  for the previous month
• Key Points
• Calls must be placed by the 6th of the month
  following the earnings
• SSA recommends that clients consult with the
  local SSA field office before using the service

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SSI Telephone Wage Reporting

• Benefits of using the service
• EN gets paid faster as SSA has verified earnings
  in a more timely manner
• The beneficiary is saved a trip to the field
  office each month to provide pay stubs

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Contact Us

• MAXIMUS Ticket to Work
• Toll Free 1-866-949-ENVR (3687)
• TDD 1-866-833-2967
• www.yourtickettowork.com
• ENOperations_at_yourtickettowork.com

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EN/VR Account Representatives1-703-236-XXXX
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Questions?