8x8 Inc' Packet8 Virtual Office Business VoIP Service

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8x8 Inc.Packet8 Virtual OfficeBusiness VoIP
Service

• Dave Immethun
• Director VoIP Business Services

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Packet8 Virtual Office Overview

• Virtual Office is a Voice over IP (VoIP) Hosted
  business phone service platform (PBX)
• Business telephone service delivered over
  broadband
• Eliminates start up costs of traditional
  telephone systems
• For small to medium businesses 50 persons and
  below
• Includes
• Auto Attendant for automated call routing
  services
• Extension dialing for 3 or 4 digit dialing
  regardless of location
• Business Class Voicemail and direct dial for
  every extension
• Ring groups enabling groups of people called
  through one number
• All service features are location and broadband
  agnostic

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Cuts Start up, Increase Productivity and reduce
monthly phone bills

• Cuts traditional start up costs by 90 and phone
  bills by 50
• Customer used to have to purchase to support
  potential growth
• Add application costs like voicemail, auto
  attendants, remote employees
• Traditional business telephone systems range
  between 500-1500
• before install or dial tone
• Virtual Office start up costs 129-200 per
  extension
• (including equipment, features and dial tone)
• ROI for Virtual Office is months vs. years with
  traditional
• A service that is scalable to grow with todays
  needs and tomorrows growth

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Virtual Office Retail

• Business Class Hands-free Speaker phone
• Seven programmable speed dials
• 100 name directory and call logs
• Headset button to control RJ14 and 2.5mm ports
• Pre-programmed "Softkeys" (on-screen) to drive
  Virtual Office features
• 129.99 per phone in retail tax
• 389.97 pack starter kit
• Current 50 rebate per phone

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Virtual Office Services

• Calling Packages
• Unlimited Extension 39.99 / mo
• Global Extension 79.99 / mo (NEW!!)
• Metered Extension 19.99 / mo
• Virtual Extension 9.99 / mo
• Inbound options
• Toll Free Numbers 4.99 / mo
• Virtual Number Inbound 4.99 / mo
• Virtual Attendant 14.99 / mo
• Ala-carte Virtual Office
• Optional Live Answer Application
• Switchboard 19.99 / mo

Free Service Activation Promotion!!! 39.99 per

• All services have associated activation fees
  charged at time of service order in addition to
  the monthly service, taxes, E911 and regulatory
  recovery fees

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Provoking Questions

• Have you heard of Voice over IP or VoIP and what
  it can do for your business
• In addition to saving money?
• How about Packet8 Virtual Office?
• Did you know the only difference between VoIP and
  traditional phone service is the price features
• Would you consider a telecom solution that could
  improve productivity and cut your phone in half?

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Provoking Questions Cont.

• Did you know that typical start up costs of VoIP
  is 10 of traditional business telecommunications?
  
• Did you know that you can continue to use your
  current phone number with VoIP?
• Did you know that VoIP will look, feel, sound and
  act like the phones you have been using?

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Qualifying Questions

• What are you currently using?
• PBX, Multi-line phones?
• Do you have voicemail?
• Remote sites or staff?
• How many employees (extensions)
• What do you like and what would you like to
  change or add?
• What are the calling patterns of your employees
• How much is your phone bill?
• Trunks, lines, long distance, maintenance
  contracts?

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Overcoming objections

• A confused mind will say no
• Dont overwhelm the customer
• Ask qualifying questions and present relevant
  features and benefits
• Get customer information before talking price
• It is too difficult
• Easy to plug in as a toaster
• We offer complete installation services
• Packet8 will make changes through the life of the
  subscription
• Admin controls via the web and by calling us
• Extension control via the web, phone, voicemail
  or calling us
• What is the difference between Packet8 and Vonage
• VIRTUAL OFFICE!
• Auto Attendant, ext. dialing, conference bridge,
  ring groups
• Voice Quality

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What you need to do to close

• Ask questions and listen
• Take notes on wants, and needs
• Build your case by answering wants
• Address needs
• Raise additional Virtual Office features and
  service benefits during the discussion.
• Dont confuse
• Be confident
• The product is competitive in feature, benefits
  and is hard to be beat.

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Quoting

• Know the customer needs
• It is not just the phone you are selling!
• Go to the Virtual Office quote tool
• Quote the necessary extension type and service
  plans
• Ensure to include taxes, fees and shipping when
  applicable
• Ensure contact information is available for
  service order when equipment MAC or SNs are
  provided

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Ordering Installation Process

• Step 1 Place phone order with Retailer
• Step 1 Place order for installation service
• Step 2 Supplier ships phones and provides serial
  numbers
• Step 3 Sales rep uses serial numbers to enter
  Packet8 service order on activate.packet8.net
• Retail Service Selection Guide
• Customer configuration should be complete before
  technologist arrives so that they only install
  and activate service
• Packet8 Technical Installation Lead
• Step 4 Equipment arrives and gets installed
• Step 5 Activate log into www.packet8.net/ with
  Username and Password created in Step 3 then
• Go to Account Details
• Select the appropriate extension
• select Activate and enter MAC ID then Submit

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Promotions

• 50 Equipment Mail in Rebate per extension
• Free Activation (no Rebate required)
• Valid for accounts created by September 30, 2006

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Why Sell Packet8 Virtual Office

• Its Easy
• Many ways to address todays business clients
• You are offering a compelling business solution
  with limited competition
• Advanced business class features plus lower phone
  bills
• 90 less than traditional premise systems (PBX)
• Typically cuts monthly costs by 50
• The market timing is driving the need
• Low churn
• Once sold customers stay on board
• You get paid!

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Other Virtual Office References

• Virtual Office Web site http//www.packet8.net
• Virtual Office Retail Sales Guide (manual)
• Virtual Office Retail Sales Sheet ( 1 page)
• Virtual Office Retail Promotional Flyer (1 page)
• Virtual Office Quote Tool
• Virtual Office Data Sheet
• Network Computing Editors Choice Award
• Virtual Office White Paper
• Virtual Office Podcast
• Shipped with retail products
• Virtual Office Retail Service Selection Guide
• Virtual Office User Guide
• Virtual Office Voicemail Quick Reference Guide