The service role of the HIC

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The service role of the HIC
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Objectives

• Describe customer oriented approach
• Define the users, clients and partners of an HIC
• List important partnerships in information
  management

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The Virtuous Circle
Convince partner to share
Add value to information
Partner sees net benefit
Disseminate quickly
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Customer Service in the HIC Context

• HIC is a service for the humanitarian community.
  What do we mean by service?
• The HIC is demand driven although
• Why is all this important?

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Users, Clients and Partners

• Definition based on level of engagement
• User little engagement
• Clients moderate level of engagement
• Partners significant level of engagement

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Working with Users, Clients and Partners

• Exercise small group discussion
• Give examples of users, clients and partners that
  may engage with your HIC
• What are the information product and service
  needs of each group?
• How do we find out?
• What do we want from them?

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Field-Level Partnerships

• What are barriers to engaging partners?
• How do we overcome them?

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Summary

• Questions?