and the Supply Chain

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and the Supply Chain

• Linda Johnson
• Commercial Director
• Chugai Pharma UK Ltd

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Chugai Pharma UK Ltd

• Presence in the UK since 1993
• Operate in 2 markets
• 2 marketed products, each with individual
  logistics and supply chain requirements
• Growing company with exciting product pipe-line

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Chugai and the Supply Chain

• Originally used DTC delivery service
• Drivers to change to full-line wholesaler
• Complaints from customers regarding invoicing and
  incorrect deliveries
• Lack of ownership on the part of the DTC company
• Changes in procurement practices in the NHS
• Changes to patient care pathways

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Chugais Product Needs

• Products shipped from manufacturing plants in
  Europe require warehousing facilities in UK
• Require distribution via traditional wholesaler
  route through-out UK and ROI
• Distributor to understand the changing demands of
  the modern NHS and supply innovative solutions
• Distributor must become a true supply chain
  partner
• Bespoke financial package

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Finding the Right Partner

• Visible market presence
• Fast, efficient country-wide service to hospital
  and retail
• Appreciation of product place
• Accurate sales and stock-holding reporting
• Web-based business intelligence
• Ability to cope with irregular demand
• Ability to handle differential pricing

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Why Choose Movianto/AAH?

• Extensive, integrated distribution network
• Sales and Marketing Support
• Inventory Management
• Dedicated Supplier Liaison
• Depot-based customer support
• Individual account pricing
• Continual performance analysis

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Did we choose well?

• Relationship with our Supply Chain Partners
• Commercial teams in Head Offices
• AAH HAMs
• Contracts and pricing teams
• Logistics managers
• Branch managers and customer service staff at AAH
  

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Feedback from Customers

• Improved access to our products
• Emergency deliveries 24/7
• Possibility of additional discount
• Reduction in amount of paper-work
• E-commerce (Medecator)

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Customer Quotes

• Our preference is to receive products through
  our supply chain partner of choice AAH, as this
  reduces unnecessary costs and additional time
  that is required when managing a larger portfolio
  of suppliers
• being able to order twice a day is fantastic. I
  have reduced my stock holding by many thousands

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Changing Sales Environment

• NHS procurement policy evolving
• New and numerous stakeholders involved in
  purchasing decisions
• Criteria for contract awards now include-
• Distribution and delivery performance
• Environmental aspects of drug and supply chain
• Market risk
• Service wrapper viewed as a competitive tool

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Changing Patient-care Pathways

• NHS now Primary-care led
• More patients treated as out-patients, in ISTCs
  and on GP-run Health Campuses
• Increasing role of community pharmacy Lloyds
  Pharmacy well-placed to provide new service
  requirements.
• Demand for homecare and delivery as close to
  patient as possible Movianto dispense and
  deliver direct to patients.

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Most successful aspects of The Supply Chain
Partnership

• Feedback between companies
• Movement of stock to avoid out-of-stock
  situations where high demand
• Timely and accurate sales data
• Respect of each companies expertise

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• Thank you for your attention!