Week 14 Implementing and Validating the Quality System

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Week 14 Implementing and Validating the
Quality System

• Building blocks Internal validation Quality
  audits External validation Strategic planning

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Topics

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Building Blocks for the system of quality
improvement

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Building Blocks

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Building Blocks - People

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Building Blocks Learning and Knowledge

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Building Blocks Closeness to Customers

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Building Blocks Information and Finance

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Building Blocks Three Spheres of Quality

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Building Blocks Integrative Approach

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Building Blocks Alignment Quality System /
Strategy

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Internal Validation

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Internal Validation

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Internal Validation Surveying

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Internal Validation Categorizing

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Internal Validation Investigating

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Internal Validation Evaluating

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Quality Audits

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Quality Audits

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Quality Audits Types of Audits

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Quality Audits Qualitative and Quantitative
Elements

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External Validation

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External Validation

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Strategic Quality Planning

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Strategic Quality Planning (1)

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Strategic Quality Planning (2)