TAFE SOUTH WESTERN SYDNEY INSTITUTE

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TAFE SOUTH WESTERN SYDNEY INSTITUTE

• Business Faculty
• Working together building relationships

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Presenters

• Vicki Koke
• Peter Rappo

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CIII in Education Support

• What is our goal
• Promote lifelong learning
• Provide formal recognition of existing skills
• Skills gap training off-site workshops
• Career pathways

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Delivery pattern

• 2 year delivery in the workplace
• Competencies supported by workplace evidence
• Workshops offered for skills gap training

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Promotion

• Closer links outside of TAFE
• No longer working alone as an organisation
• Visit workplaces a day on the road

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Upskilling Staff at Coke-Amatil

• Certificate IV in Frontline Management

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Workplace Delivery

• Staff selection based on potential leadership
  within Coke
• Target groups
• Office staff
• Technicians (trade)
• Support (warehousing)

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Impact for Organisation

• Teams identified to undertake upskilling
• Problem/issues
• Productivity/customer service
• Customer service
• Action plans formulated
• Key recommendations put forward to improve output
  for work team in organisation

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Positive Outcomes

• Team recommendations implemented by management
• Identification of problems/issues impacting on
  company
• Action plan formulated to implement
  recommendations satisfying management
• Internal and external customers benefits for
  company

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Sydney Water Project

• Project Brief
• Mapping job roles to national competencies
• Areas covered
• Customer relations/call centre
• Project management
• Mechanical/electrical
• Water treatment operations

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• Working together across faculties
• Business
• Applied Science
• Manufacturing Engineering
• Software/support to assist in aligning job roles
  to national competencies
• Skillspro
• Curriculum centres

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Customer Relations/Call Centre Operation

• 5 levels in centre operation
• Approximately 150 staff
• Mapped from AQTF2-AQTF4
• Consultative process working together with the
  key personnel

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