CEE MAGH Technologies Organization Chart

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CEE MAGH Technologies Organization Chart
Director
Human Resource
Business Development
Operations
General Administration
Quality
Finance
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Vision Mission
VISION

• To benchmark and exceed the expectation of the
  customers through Quality Services

MISSION

• To provide the best quality solutions in the
  world of Business Process Outsourcing and to be
  the desired vendor for all Clients

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Goals
SHORT TERM

• To establish the name of the firm in BPO
  industry
• To successfully make the rest of the processes
  to go live which are
• currently in the phase of product training

LONG TERM

• Best of Breed and most valued partner for all
  clients
• Expand business lines across all domains

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Who we are
About the Company

• CEE MAGH Technologies Pvt Ltd was incorporated in
  the year 2006. The experience of the management
  team accounts to various fields like Business,
  Technical, Quality, Operations and Finance.
  Principal vision of the company is to maintain
  QUALITY in all domains.

Management Team

• Chairman Managing Director - M.A. Salim
• Director Quality Management - S. Muthu Krishnan
• Director Business Management - A. Anand Sekar
• Director Operations Management - M. Girish
  Kumar
• Director People Management - K.C. Hareendran
• Director Finance Management - Jawaharlal
  Nichani

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Infrastructure at a glance
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Infrastructure at a glance
Internet Bandwidth 1 Mbps leased line
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Current Technical Details

• CISCO 2811 Router
• D-Link Hardware based Firewall
• Audio Codes Mediant 1000
• Industrial CTI Server
• IBM Voice log Server
• HP Database Server
• FTP Server
• ISA Server
• IBM Lenovo 8362 D62 Workstations with TFT
  display
• Voice Connectivity 6 Mbps IPLC
• Internet Bandwidth 1 Mbps Leased line
• Parsec Paragon 5.0 Predictive Dialer
• Total Seats (Flexible on Scalability)
• Voice - 65 x 3 seats
• Non-Voice 100 x 3 seats
• Gigabit structured cabling with CAT5e cable
• Linksys manageable switch 24x3 ports
• Complete power backup from Numeric Power Systems

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Current Technical Details

• Server information
• CTI Server Portwell-Laxsons industrial Server
• 2 GB Ram ,Dual Xeon 2.2Ghz/512/533Mhz
  processor,2x146GB SCSI
• HDD0, CD writer, FDD
• Voice Log Server IBM eServer Xseries 226
• 3 GB Ram,Dual Intel Xeon 3.00GHz
  processor,3x300 GB HDD IBM
• SCSIand RAID disk device, CD writer, FDD
• Database Server HP Proliant ML 350
• 2 GB Ram, Dual Intel Xeon 3.00GHz processor,
  3x150 GB HDD
• SCSI and RAID controllers, CD writer, FDD
• FTP Server IBM Think center CPU
• 512 MB RAM, 160 GB HDD, FDD, Pentium 4 3.06
  GHz Processor
• ISA Server IBM Think center CPU

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Our Valued Clients
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Recruitment Training
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Process Flow
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Roles Responsibilities
CSE / Sr. CSE

• Comprehension Ability to clearly understand
  the problem statement
• Composition Ability to compose grammatically
  precise, concise and apt sentences
• Verbal skills Articulate, clear and friendly
  tone with a neutral accent. Steady speech
• rate that is adaptive to the customers pace.
• Good understanding of phone etiquettes. Not
  interrupting, abstaining from making
• unpleasant vocal gestures, etc. Ability to
  establish call control
• Policies, process, procedures, confidentiality,
  business ethics, call flow and scripts
• Reporting/Data logging process
• Self-discipline and composure
• Learning and adaptability
• Ownership and decision making
• Time management skills and Interpersonal skills
• Enthusiasm, resourcefulness, commitment and
  action oriented drive
• Positive attitude towards work and co-workers
  
• Strong customer service focus Active
  communication skills with ability to
• empathize with the customer and prioritize
  customer needs

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People
Career Growth path
CSE

• Management team has taken numerous steps for the
  welfare of the employees
• Free medical checkup at the time of joining
  followed by monthly twice
• doctor visit
• Complete insurance coverage for all the
  employees
• Air-conditioned Cab right from the day one for
  all the techs
• Free food across shifts
• Employee Referral Scheme To create a family
  environment
• Fun _at_ work events to maintain the motivation
  level
• On spot rewards for STAR performers
• Weekly RR Parameters Quality, SPD Client
  Appreciations

Making Rep a Hero
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Roles Responsibilities
Quality Rep

• Aptly trained and well versed in programs
  specifics, including policies, process,
• procedures, confidentiality information,
  business ethics, work flow, scripts, etc.
• Strong knowledge of client products, product
  entitlements, customers, CRM tool,
• Knowledgebase tool, other program specific
  applications and the C-Sat process
• Knowledge and clear understanding of fatal and
  non fatal errors in the transactions
• Trained and calibrated to monitor calls. Monitor
  and manage process adherence
• Abide by the schedule to monitor transactions as
  per process guidelines
• Identification of best practices and areas for
  improvement
• Conduct one-to-one mentoring, coaching and
  weekly huddle sessions
• Ability to detect, gauge and correct variations
  and defects in the transactions
• Understanding of process compliance and process
  capability
• Good listener with an aptitude for
  counseling/coaching and unbiased assessment
• Positive attitude, self-discipline, composure,
  resourceful and action oriented drive
• Time management skills, interpersonal skills,
  planning and organizing skills

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Employee Referral Scheme
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Employee Escalation Matrix
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HR Policies

• Manpower Planning Policy
• Recruitment Policy
• Employee Reference Scheme
• Selection Policy
• Joining Policy
• Employee Induction Policy
• Work Hours and Attendance Policy
• Holiday Policy
• Leave Policy
• Business Travel Policy
• Performance Management Compensation Policy
• Promotion Policy
• Training Policy
• Employee Discipline Policy
• Employee Grievances Policy
• Separation Policy
• Transportation Policy
• Standard of Conduct Policy
• Insurance Policy

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Attendance Software
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Attendance Software
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Site Contact Information

• Anand Sekar . A
• Director - Business Management
• Mobile [phone]
• Email anandsekar_at_ceemagh.com
• Muthu Krishnan . S
• Director - Quality Management
• Mobile [phone]
• Email muthukrishnan_at_ceemagh.com
• Girish Kumar . M
• Director - Operations Management
• Mobile [phone]
• Email girishnambiar_at_ceemagh.com

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Thank You