Unique Antispam Technology and Architecture

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Email Continuity Or Wasnt I supposed to have
a plan for this? Or Oh crap, what do I do
now!
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Company Background

• Email Security/Messaging Specialists
• Founded in 2002
• 97 customer retention rate since inception
• Growing at a rate of 100 clients per week

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Global Presence

• More than 7,000 International Clients
• 5 SAS 70 Type 2 certified data centers
• 2 Texas, 2 Virginia and 1UK

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Making Headlines
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Our Services

• Unique Antispam Technology and Architecture
• Simple, Secure Microsoft Exchange Hosting
• Emergency Mail Service

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Customers
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Industries Served

• Insurance
• Accounting
• Government
• Healthcare
• Law
• Real Estate

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Email Importance

In a recent survey conducted by the Storage
Networking Industry Association, 85 percent of
participants reported that recovery or business
continuity was the most important issue for them.
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Email Importance
According to a survey conducted by Gartner, two
out of five companies that experience a
catastrophic event or prolonged outage never
resume operations. Of those that do, one of
three goes out of business within two years as a
direct result of that outage or event. The
conclusion 60 percent of businesses affected by
major disasters are out of business within two
years.

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Email Importance
For most organizations, email is the most
important business application. For senior IT
executives, email management brings many risks
outages are common, security threats are
everywhere, data loss windows are significant,
legal and compliance requests are increasingly
complex, and server and storage performance
challenges continue to escalate.
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Email Importance

• Email has become an integral part of key
  business processes and an essential component of
  day-to-day operations.
• Sales and service for many large enterprises now
  rely on email communication, making it a key
  revenue-generating medium.
• For law firms, insurance agencies, financial
  institutions, and others, a loss or delay of key
  documents sent by email carries regulatory as
  well as financial implications.

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Email Importance
Email use is growing in volume as fast as it is
growing in business importance. The average email
user sends 34 emails and receives 99 every day
and overall email use is growing 53 per year. An
estimated 16 billion messages will be sent in the
United States alone in 2005

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Email Importance
According to the Enterprise Strategy Group, 75
percent of most companies intellectual property
(IP) is contained in the messages and attachments
transmitted via e-mail.  Considering the
billions of e-mail messages sent each day, this
statistic highlights the incredible bounty of
valuable corporate information stored within
e-mail systems.

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Email Importance

Email is the must have application the one that
must work when all others fail. For businesses,
email means revenue, productivity and access to
customers, employees and the marketplace. Its
even more critical in a time of disaster if you
cant communicate, you cant recover.
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Email Importance
Osterman Research study in 2003 showed that 41
percent of organizations experience monthly email
outages lasting at 30 minutes or more. A 2004
MessageOne study showed that more than 55 percent
of unplanned email outages last for 6 hours or
more

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Email Outages

What are the consequences of these email outages?
The following examples clearly demonstrate that
even a seemingly small outage can deliver a
devastating financial impact to a business
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Email Outages
A 5,000 person health care provider lost 3
million during 8-hour outage when IT staff
accidentally shut down data center power A
2,000 person national law firm CIO estimates a
recent email outage cost the firm 100,000/hr in
lost revenue and productivity Five financial
services firms were fined a total of 8.25
million for failure to protect and preserve email
communications

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Email Outages
A national financial services firm lost 6
million from virus-related email outage plus
additional damage as retail financial planners
lost access to calendar used to track customer
appointments
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Email Outage Frequency Duration
Survey results show that in any given 12-month
time period, there is a 75-percent likelihood of
an unplanned email outage and a 14-percent
likelihood of a planned email outage in any given
company. The length of email outages in the
companies surveyed ranged from a minimum of 2
minutes to a maximum of 120 hours with the
average email outage being 32.1 hours long.

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Email Outage Frequency Duration
The largest concentration of outages was between
4 and 24 hours in duration (29 percent). More
than 43 percent of the outages lasted longer than
24 hours, a length of time that can lead to
significant business disruption and damage

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Email Outage Frequency Duration

• Planned Outages -14.3 average outage 36.1 hours
• email platform upgrade or migration
• data center or office move
• planned power outage
• system maintenance
• required patch management
• disaster recovery testing

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Email Outage Frequency Duration

• Connectivity Losses
• includes LAN or WAN outages
• causes such as construction (backhoe) and damage
  during moves or maintenance
• Database Corruption
• typical company having .75TB or more of messaging
  data
• Microsoft Active Directory (AD) corruption -
  identification, repair, and recovery resulted in
  outages exceeding 48 hours.

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Email Outage Frequency Duration

• Natural Disasters
• Flooding, hurricanes, power outages, and
  construction-related network outages accounted
  for 9 percent of outages among those surveyed
• Hardware Server Failure
• From catastrophic drive failure to bad RAM
• over a quarter of outages could be traced to
  hardware failure

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Email Outage Frequency Duration

• Email Outage Causation
• large majority of email outages were caused by
  unplanned events, most of which were due to
  technological failures
• 35 percent were due to server hardware failures,
  averaging 18.1 hours in outage duration
• 19 percent were due to connectivity losses,
  averaging 27.4 hours
• 16 percent were due to SAN failures, averaging
  25.5 hours
• 16 percent were due to database corruption,
  averaging 9.0 hours in duration
• 14 percent of unplanned email outages were due to
  natural diasters, the average downtime due to
  such disasters was over 60 hours, meaning these
  can lead to significant impact on businesses.

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Email Outage Frequency Duration
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Outages in the News
On Aug. 14, 2003, the largest major blackout in
American history affected the northeast region of
the U.S. and eastern Canada as a result of a
generator failure at FirstEnergy Corp. in Akron,
Ohio. About 10 million people in Ontario, Canada
were affected as were about 40 million in the
U.S. Experts estimate that outage-related losses
were between 4 billion and 10 billion. Experts
also said that several factors contributed to the
disaster, including inadequate disaster
preparedness and software deficiencies
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Outages in the News
MySpace returns after power outage By Caroline
McCarthy Staff writer, CNET News.comPublished
July 24, 2006, 617 AM PDT A record-breaking
heat wave that crippled power systems throughout
California shut down MySpace.com for nearly 12
hours, starting Sunday night. The outage at West
Hollywood, Calif.-based MySpace was just one
consequence of the power failures that swept
through California after a week of
record-breaking temperatures. The Los Angeles
Times estimated that 175,000 homes and businesses
lost electricity over the weekend in the Los
Angeles area. Power outages were also reported in
the San Francisco Bay Area and San Diego.
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Outages in the News
35,000 homes, businesses without power in South
Bay PGE BLAMES OUTAGES ON OVERHEATED EQUIPMENT,
DEMAND By Leslie Griffy Mercury News Eight days
of temperatures over 90 degrees caused the power
system to melt down today, leaving 35,000 South
Bay PGE customers without electricity.
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What can you do?
1.     Temporary Email Buffering At anytime
you may request and enable the AppRiver
SecureTide service. This will require some last
minute scrambling and positioning with many other
like-minded companies to a)      Have AppRiver
setup the account and send you the mail exchange
(MX) records that will route your mail through
our always-available datacenters and b)     
Have your DNS provider make the necessary MX
record changes
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What can you do?
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What can you do?
PROS You will not bounce and lose mail when
your network is down PROS You will have
world-class spam and virus filtering PROS
Keeping the service year-round is inexpensive and
there is no contract. Planning You cannot
interact with the mail that is being queued
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What can you do?
2.      Emergency Email Service Enable and
evaluate our SecureTide service free for 30-days
which is the same service you use at the 11th
hour to protect you as described in Option
1. In addition, add email hosting. This is
backup email hosting that is preconfigured with
all your users and aliases and groups and user
passwords. If a hurricane hits, and we are
buffering mail, you may instruct AppRiver to
redirect the buffered mail to the backup email
hosting service (aka Emergency Mail Service
(EMS).
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What can you do?
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What can you do?
PROS Allows sending and receiving of mail
during extended outages PROS You will have
world-class spam and virus filtering PROS
Keeping the service year-round is inexpensive and
there is no contract. Planning Requires
manual cutover Planning Requires notifying end
users of new web based login Planning Mail used
during EMS usage is not on your regular mail
server with imports
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What can you do?
3.      Emergency Email Service Enable and
evaluate our SecureTide service free for 30-days
which is the same service you use at the 11th
hour to protect you as described in Option
1. In addition, add email hosting for inline
IMAP. This is backup email hosting that is
preconfigured with all your users and aliases and
groups and user passwords. In the event of need
for activation, log in to the IMAP standby server
via Web or configured client side messaging
software i.e. Outlook
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What can you do?
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What can you do?
PROS Allows sending and receiving of mail
during extended outages PROS You will have
world-class spam and virus filtering PROS
Keeping the service year-round is inexpensive and
there is no contract. Planning Always
available Planning Requires notifying end
users of new web based login
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What can you do?
4.      True Email Continuity with Exchange
Hosting Outsource your entire mail service
to AppRivers secured managed hosted Exchange
service protected by SecureTide inbound and
outbound. In the event of a disaster, you
will experience 100 email continuity and access
to emails via Outlook Web Access, Outlook, and
calendaring, scheduling, and public folders. In
addition, all Blackberry, PALM and Windows Mobile
5 devices and phones will continue to synch in
real-time with the Exchange.  All that is
required is an internet connection
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What can you do?
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What can you do?
PROS Allows sending and receiving of mail
during extended outages PROS You will have
world-class spam and virus filtering PROS
Keeping the service year-round is inexpensive and
there is no contract. PROS Sit back, take a
deep breath, and worry about the other things
Planning Always available Planning
Requires notifying end users of new web based
login
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Options
Option 1 Mail bagging for email Option 2 - Out
of line POP based mail Option 3 Inline IMAP
based mail Option 4 Hosted Exchange At this
time we do not do off site mail store
replication Questions?
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Our Process

• Client Focused
• 24x7 Customer Support
• Free 30 Day Trials
• Proprietary Services