ANDTEK Overview

1

• ANDTEKOverview

• Value-Added Applications for Unified
  Communication Networks

2
Overview

• Specialized on Unified Communications
  Applications

• Founded in 2000, Headquarter in Germany
• Cisco Technology Development Partner
• Integrated solutions to increase productivity,
  security and customer satisfaction.

3
ANDTEK Solutions

• Solutions for various areas

• Advanced Services
• Announcements
• Manager/Assistant
• Call Lists
• Conferencing
• Callback

• Computer Telephony
• Control Phones
• CTI Client
• Outlook Integration
• Click-to-Dial

• Mobile BusinessApplications
• Corporate Callback
• Secure access to corporate information
• Mobile Conferencing Services

• Security Recording
• Voice Recording
• IP Phone Security
• Silent Monitoring

4
ANDTEK Solutions

• Delivered as flexible modules

• Computer Telephony
• AND Desktop
• AClook for Outlook

• Add-On Features
• AND Phone Group
• AND Phone CallBack
• AND Phone CallList
• AND Phone Settings
• AND Phone Routing

• Mobile Business Applications
• AND Mobile

• Security, Recording
• AND Phone Lockout
• AND Phone Recorder
• AND Phone Broadcast
• AND Phone Observer

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ANDTEK Modules

• All functions integrated on one platform

AND Phone
AND Apps
Applications for Communications Manager
Customized Unified Communications Applications
Group
Lockout
Broadcast
Recorder
AND Phone Express
Directory
Observer
Applications for Unified Communications Manager
Express
CallRouting
Desktop
Settings
CallBack
AND Mobile
AND Desktop
Mobile Business Applications
Phone control application with Outlook
integration and click-to-dial
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ANDTEK OS and Hardware
AND Phone
AND Phone
Applications for Unified CallManager
Applications for Unified CallManager
Group
Lockout
Group
Lockout
Broadcast
Recorder
Broadcast
Recorder
Directory
Observer
Directory
Observer
Callrouting
Desktop
Callrouting
Desktop
Callback
Settings
Settings
Callback
AND Apps
AND Apps
Windows
Linux
OS
Windows 2000/XP Windows 2003
Red Hat based
HW
SMALL
MEDIUM
LARGE
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ANDTEK Modules

• Client Software and Operating Systems

AND Desktop
AND Mobile
Mobile Business Applications
Phone control application with MS Outlook
integration and click-to-dial
Mac
Windows
Linux
iPhone OS
Android
Windows 2000/XP Windows 2003 Windows Vista
Red Hat SUSE
Mac OS X
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ANDTEK Modules (1/5)

• Manager/Assistant and ACD Services

• AND Phone Group
• Service for team communication
• Busy lamp field
• AND Phone Group MA
• Enhanced Manager/Assistant Services
• AND Phone Group ACD
• Decentralized call center services
• Attendant console services

9
ANDTEK Modules (2/5)

• Call Handling on IP phones

• AND Phone Settings
• IP Phone profiles
• Setting IP Phone parameters
• AND Phone CallBack
• Internal and external call back
• Notification service
• AND Phone CallList
• Centralized call list
• Calls while busy
• To-Do call list

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ANDTEK Modules (3/5)

• Directory and Notification Services

• AND Phone Directory
• Directory and database integration
• Reverse number lookup
• AND Phone Broadcast
• Voice announcement services
• Crisis conferencing
• AND Phone Menu
• Hierarchial menus on IP phones
• Graphical display
• Service speed dials

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ANDTEK Modules (4/5)

• Security Services

• AND Phone Recorder
• Voice recording
• Silent monitoring
• AND Phone Lockout
• Locking IP phones
• AND Phone CallRouting
• Source-based call routing
• Speed dials

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ANDTEK Modules (5/5)

• CTI and Surveillance Services

• AND Phone Observer
• Display IP camera snapshots
• Door opener service
• AND Desktop
• Computer-Telephony-Integration
• Click-to-Dial
• MS Outlook Integration
• Attendant Console

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AND Apps

• Customized Applications for Unified Communication

• Simple IP phone services
• Displaying of information

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Reference Architecture
Headquarter
Mobile Devices
UnifiedCommunicationsManager (CCM)
IP Phones Wireless
Provisioning
Corporate Servers
AND PhoneApplication Server (APAS)
IPNetwork
GSM/UMTS
Branch
Branch

• Non-IP
• Actuators
• Lights
• Blends
• AC
• Relays
• Sensors
• Switches
• Temperature

IP Phones
Voice Recording Sensor
IP Phones
Desktop PC
Speaker
Wireless
Desktop PC