NATA Safety 1st Management System Emergency Management Webcast 7

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NATA Safety 1st Management System Emergency
ManagementWebcast 7
2007
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Previous Assignment

• Review Module 7 (Ground) or Module 8, Section 5
  (Air) Emergency Response Preparedness.
• Do you have an Emergency Preparedness Plan?
• When was the last time you performed or
  participated in a drill?
• On the last audit performed on your organization,
  were there any findings?
• Was a corrective action plan (CAP) developed?

Webcast 6 Assignment Review
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Emergency PreparednessEmergency Response Plan
(ERP)
Emergency Management
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ERP Guidance Policy Responsibility
Emergency Management is founded on the concept
of Not ifbut When.

• Your company should have a comprehensive,
  organization-wide ERP to effectively manage
  accidents/incidents or other events that could
  impact your companys ability to conduct
  business, with the purpose of mitigating any
  impact on operations.
• Your company should appoint a manager, who is
  appropriately qualified, to be responsible for
  the implementation and maintenance of the ERP.

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ERP Guidance Multiple Locations

• Your company should have individual local
  emergency response action plans for all
  operational locations of the organization,
  including those outside the main base, and a
  comprehensive means of coordinating the
  individual plans and procedures with the
  corporate ERP manager.

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ERP Guidance
The ERP should

• Assign responsibilities to specific individuals
• Provide emergency procedures
• Control the notification of outside agencies
• Nominate channels and a center for communication
  
• Provide in-house emergency response and effective
  liaison with accident investigators and outside
  emergency services
• Coordinate humanitarian assistance to affected
  passengers, crew, personnel and their families.

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ERP Guidance Training and Practice

• Once a plan has been developed, with company
  support and approval from appropriate regulatory
  authority, ensure that necessary personnel who
  will be employed in the event of an accident or
  serious incident are adequately trained.
• Drills with your airport or fire department.
• Standard fire or significant weather drills or
  exercises.
• Fuel spill response.
• Internal accident communications with your
  insurance company.
• The ERP should include a process for
  communicating with the media and public in the
  event of a major accident or serious incident.

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ERP Guidance Drills Rehearsals

• Ensure the plan is rehearsed regularly, both to
  familiarize personnel and to reveal any
  deficiencies.
• Ensure a periodic test of emergency systems and
  responses.
• Internal contact lists (cell, home, fax).
• Systems (generators, back-up battery pack,
  alternate IT systems, etc.).
• External sources (police, fire, insurance broker,
  FAA, TSA, NTSB, FBI, DHS, etc.).
• Include IT and Your Website Managers to
  Coordinate IT Response.

Your goal is to be proactive with the media. Use
your website as an information source.
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ERP Guidance Debriefings and Resources

• Every time the plan is activated, whether for an
  actual event, training or rehearsing the plan, a
  full de-brief should follow that includes
  assignment and implementation of corrective
  action for findings noted during execution of the
  plan.
• Ensure an appropriate physical infrastructure to
  support the ERP
• Corporate emergency command center equipped with
  appropriate communication equipment
• Telephone system or process capable of handling
  the volume of calls expected in an emergency or
  crisis including an accident or serious incident
• Coordination with your airports local emergency
  command center at each company location
• A support team that includes humanitarian
  assistance specialists, which can be dispatched
  to the location of an accident or serious
  incident on short notice.

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THREAT GUIDELINES
Emergency Management
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Threat Process All Types and Sizes

• Bomb Threats
• Hoax Calls and Pranks
• Surface Transport, e.g., Hijacking
• Terrorism
• Environmental, e.g., Severe Weather
• Loss of Critical Infrastructure
• Loss of Utilities

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Threat Process Multiple Means to Communicate

• Via any means to communicate.
• Instructions Listen, do not interrupt the
  caller except to ask
• 1. When will it go off?
  
  2. Where is it planted?
  
  3. What
  does it look like?
  
  4. What floor is it on?
  
  5. Why are you
  doing this?
  
  6. Who are you?

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What To Do In Case of Bomb Threat Any Time, Any
Where
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Bomb Threat Checklist
Have This Available at Every Telephone
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(No Transcript)
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Communication Coordination

• Identify the trained assessor at your airport
• Identify who to contact about any threat
• Law Enforcement Officer
• FBI
• TSA
• Airport Authority
• Fire Authority

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Assignment

• Review Module 8
• We will merge accident investigation, JHAs,
  auditing and root cause.
• We will discuss internal and external audits and
  how they can benefit your company.
• Talk about your specific SMS Program.

Webcast 7 Assignment
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End of Webcast 7
Questions
This Concludes Webcast 7