EAHIL Sardinia June 2001

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EAHIL SardiniaJune 2001

• WE NEVER CLOSE TWENTY FOUR HOUR KNOWLEDGE FOR A
  TWENTY FIRST CENTURY HEALTH SERVICE
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• Bob Gann, Director, NHS Direct Online
• Veronica Fraser, NHS Library Adviser

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CONTENTS

• Social context e-health
• UK policy on public information
• NHS Direct
• Multi-channel access to knowledge for all

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SOCIAL CONTEXT eHEALTH

• 49 UK population have access to Internet 63
  have mobile phones 14 million homes cabled 4
  million connected (Guardian ICM poll 24 Jan 2001)
• 100,000 health information websites third of
  all searches (most popular search after sex). 98
  million adults have used Internet to find health
  information (Online patient helpers BMJ 4 Nov
  2000)

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INFORMATION FOR HEALTH

• Chapter 5 Meeting public and patient needs
• National Electronic Library
• Internet Gateway Site
• Developing NHS Direct
• Information partnerships
• Information for Health an information strategy
  for the modern NHS September 1998

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MODERNISING GOVERNMENT

• By 2002 25 of dealings with Government should
  be able to be done by the public electronically
  and all by 2005 (currently 43)
• By 2002 the government intends that citizens
  will be able to get electronic access to online
  health information and advice
• Modernising government White Paper March 1999
• E-government strategy April 2000

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NHS PLAN

• The NHS will provide open access to
  information about services, treatment and
  performance (Core principle 10)
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• Each week will see millions of hits on the NHS
  Direct internet site (1.9).
• Patients will be helped to navigate the maze
  of health information through the development of
  NHS Direct Online, digital TV and NHS Direct
  information points in public places (10.2)
• The NHS Plan July 2000

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NHS DIRECT

• 24 hour telephone nurse advice and health
  information (1,200 nurses in 22 call centres)
• Pilots 1998 - national coverage (England Wales)
  Nov 2000
• Currently 100,000 calls a week
• National decision support software NHS Clinical
  Assessment System Axa Assistance
• Evaluation by Sheffield University Improved
  access to appropriate care without increasing
  demand or adverse clinical events

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NHS DIRECT ONLINE

• www.nhsdirect.nhs.uk
• Website launched by PM Tony Blair December 1999
• 50 million hits from 2 million visitors during
  2000
• Available via public touch screen kiosks 2000
• Available via digital tv channels 2001
• Personal email enquiry service November 2001
• Online interactive clinical advice April 2002

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24 HOUR KNOWLEDGE FOR ALL

• National electronic Library for Health
• Digital tv
• E-learning initiatives
• Mediated knowledge role of the librarian
• 24 hour knowledge centres
• 24 hour worries, 24 hour decisions, 24 hour
  learning

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Policy - Users - Channels - Content- Issues