Service User Involvement:

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Service User Involvement
Barriers Bridges
Kat Marples
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Purpose of today..

• explore reasons behind involvement
• a look at current work in Mind
• a look at your own experiences
• a look at the experiences of others
• lessons learnt?
• sharing best practice

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Why engage?

• Duty bound e.g. NTA guidelines
• Input from service users to annual treatment plan
• The benefits of meaningful engagement processes
  should enhance service delivery
• Empowerment for service users should be a core
  belief

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National Treatment Agency (NTA) Guidance

• (Source NTA Guidance for local partnerships on
  user and carer involvement)

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How to involve people?

• User Involvement Strategy published by Mind
• Maps out levels of engagement
• One in Individual Care
• Two in Service Provision
• Three in Group Consultation
• Four in Planning Strategic Decision Making

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Some examples of current involvement work at
Mind

• SUI worker attends city wide forums
• SUSTAIN (Service Users Support, Training,
  Advocacy Involvement Network)
• ROAD (Recovery On/Off Drugs)
• Service User Led Research Project
• Annual Consultation Event
• Strategic Input
• Training to service users and groups

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What do substance misuse service users think
about participation?

• Laura Reid

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Always, Sometimes, Not Yet?
some food for thought.
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Sharing good practice

• Joined up working across Sussex
• Networking staff and service users
• Learning from other involvement work
• Improved access to treatment/services
• Reaching under-represented groups
• How will substance misuse services engage with
  their service users in the future?

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Questions, Comments, Feedback?
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Contact kat.marples_at_mindcharity.co.uk   Service
User Involvement Project for Substance Misuse
Brighton Hove   Mind in Brighton Hove The
Allen Centre 60 Sackville Gardens Hove, BN3
4GH  01273 722550 http//www.mindcharity.co
.uk