Engaging the multiheaded multiagency public sector partnership ICT monster

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Engaging the (multi-headed multi-agency) public
sector partnership ICT monster

• Rob Wilson
• (Newcastle University),
• Andrew DeAth
• (North East Connects),

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Overview

• What is the problem?
• What is FAME?
• Whats on offer?
• Where are we going next?

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What is the problem?
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Childrens Trusts
NHSIA
Identification Referral and Tracking
Youth Justice
Choice Protects
Integrated Children's System
Local Preventative Strategies
SNOMED
Children in Need Census
Childrens Fund
Climbie
Overarching Strategy for Children and Young
People
Delivery and Improvement Statements
SCIPU
Outcomes Framework
Core Reporting Requirements
Connexions
IPU
Process Model
QP MAPs
Children's National Service Framework
Green Paper on Children at Risk
Sure Start
Integrated Care Record Service
Electronic Social Care Record
Language used for SEN./Disability
Children Act Report
Children NSF Information Strategy
Data Model
Core Information Requirements
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The Local Authority experience
Department A
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The Local Authority experience
Department A
Local Authority
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The Supplier experience
Department A
Local Authority
Suppliers
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An organisational aquarium?
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Rhetoric and Reality

• Rhetoric
• Modernisation, Transformation and Sustainability
• Citizen centred/Joined-up services/Governance
• Reality
• We must DO something!
• Process Mapping from as is to be
• Shrink-wrapped products
• PRINCE project management approaches

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What is FAME?
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What is FAME?

• An approach which seeks to establish a regional
  way forward for the joining-up problem
• An approach which is Multi-Service, Multi-Agency
  and Multi-Authority
• An approach which is grounded in the challenges
  of meeting the requirements of practice,
  management and ICT
• An approach which has learning and partnership at
  its heart

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What FAME isnt?

• An application
• A bit of software (universal widget)
• A set of standards
• A solution
• An information sharing protocol
• A single service approach
• A waste of time!

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Previous Phases of FAME

• Phase 1 (May 2003 - October 2004)
• Single Service Multi-Agency system development
  (supported by two suppliers) in 7 Local Authority
  led streams (e.g. NCC Link-It system for
  Children with complex needs with Liquid Logic)
• University led development of FAME Generic
  Framework and Readiness Assessment Tool
• University led Learning Evaluation
• Project management team commissioned How to
  guide and Benefits Calculator

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Previous Phases of FAME

• Phase 2 (ended June 2005)
• Marketing and PR (promoting the products of Phase
  1)
• Stakeholder engagement stream
• Updated Framework and Web-based Readiness
  Assessment tool

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FAME structure

• Partnership project between NE Connects, NE
  Regional Centre of Excellence, University of
  Newcastle and NCC (as accountable body)
• Three workstreams
• Engagement and Capacity building
• Regional Reference implementation
• Project management and governance

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FAME aims

• Working towards an agreed initial model of
  governance.
• Working in two contexts to demonstrate
  feasibility (governance/practice and technology)
• Social Care childrens and youth services
• A non social care context high on the list of the
  Strategic Improvement Partnership group e.g.
  single non-emergency number (SNEN).
• Working with key government departments,
  including ODPM, DfES, DH, DCA, HO, Cabinet Office
  to build credibility for the approach

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FAME envisages

• An incremental approach enabling local
  authorities and other agencies to participate
  when and to the extent they wish.
• Strategic procurement of a regionally coherent
  infrastructure which will support
  authentication, secure communication, work flow
  and the presentation of searched information
  through use of the Web within and across local
  authority boundaries. This enables multi
  authority/agency multi-service delivery.

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FAME envisages

• Procurement of a new generation of applications
  that will work with infrastructure. These will
  support both the appropriate degree of local
  shaping and required uniformity definitely not
  a one size fits all approach.
• To sustainable migration from legacy applications
  to web services facilities which support the
  parallel practice culture change whilst
  protecting service performance.

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Partnership Network Architecture
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An eGovernment Road map
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What are the products?
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Products

• Updated Framework Guidance and Readiness
  Assessment tool
• Regional Roadmaps (including Every Child Matters
  and Technical Infrastructure)
• Regional Business Case
• Regional Demonstrator
• To provide a toolset for other regions and
  sub-regions

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The 9 pieces of the Framework
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Regional Road Map

• Guiding the implementation of multi-agency
  services infrastructure within the region
• Balances the requirements of Practice, Governance
  and Technology for multi-agency working
• Short, medium and long term.
• Roadmaps for Single Non Emergency Number,
  Childrens Service, and Technical Infrastructure
• Assumes
• National initiatives are available (e.g.
  Government Connect)
• Cooperation from regional agencies and networks

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Regional Business Case

• in other words a Business Plan
• An outline FAME Business Plan for 2006 onwards
  including
• training, accredited courses CPD
• infrastructure development process
• Needs to be accepted by the regional stakeholders
• A national exemplar of a regional approach to
  multi-agency working and infrastructure

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Regional Demonstrator

• The changes and developments which we are
  wrestling with are big and complex.
• We need tools to help us understand what is
  possible, how it could work and what it implies.
• We need to make sense of things from many
  different points of view.

The Demonstrator tool allows us to move from
early simulations and animations of proposed
approaches to the monitoring and evaluation of
real systems as they are developed and deployed.
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What can it do?

• Animate models of infrastructure, applications
  and service processes.
• Present views on multiple screens at different
  levels of detail.
• Relate client, practitioner, management and
  technology perspectives.
• Monitor real activities in systems and show what
  is going on.

Sometimes we do need to lift up the bonnet and
look at what is going on inside - even if it is
scary!
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The Regional Demonstrator
Making sense of it all by fitting the views
together
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Come and take a look on the FAME stand (National
Project Village next to the Bus!)

• We have a first, simple demonstration of a
  scenario which is designed to raise questions
  about how the Childrens Information Sharing
  Index might work.

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Where are we going next?

• Andrew DeAth
• North East Connects

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FAME is for Transformation

• Moving towards a shared agenda of transformation
• Regions have more ways of joining up now
• Regional E-Government Partnerships
• Centres of Excellence
• Improvement Partnerships
• Sub regional structures and partnerships
• Government Offices
• Regional Development Agencies
• Support for Local Government e.g. IDeA

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FAME is for Partnerships

• At local level, we need seriously to challenge
  existing patterns of provision for services, both
  public-facing and internal. Given the potential
  of modern ICT, would it make sense for certain
  activities to be consolidated regionally or
  nationally (and their use mandated or financially
  encouraged by central government) in order to
  achieve greater economy and consistency? Are
  there other activities that should be
  decentralised even further, for instance to
  neighbourhood level, allowing for more local
  ownership and greater innovation?
• Transformational Local Government EGU Discussion
  Paper

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FAME is for Implementation

• Both LSPs and LAAs are highly dependent on the
  quality of information supporting them. An
  effective LSP, for instance, will develop its
  Community Strategy on the basis of robust data on
  its local area from a variety of sources. LAAs
  will succeed best where targets are based on
  realistic information and progress towards agreed
  goals, such as safer streets, can be closely
  monitored and communicated.
• Transformational Local Government EGU Discussion
  Paper

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Context of the North East
North East Connects
Improvement Partnership
Centre of Excellence
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FAME in the North East

• Every Child Matters
• First demonstrator context
• Regional roadmap
• NECETAR childrens services directories
• Trusted Service Infrastructure (TSI)
• Government Connect (understanding the potential
  of a regional approach)
• Single Non Emergency Number (SNEN)
• Cross Sector e.g. the voluntary sector -
  Barnardos

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North East Connects

• Delivery Through Partnership
• Building on sub regional strategic alliances and
  practice
• Joint Services
• Benefits realisation of e-government

• Developing Our People
• Capacity Building
• Skills
• Good Practice
• Culture Change

• Supporting Service Transformation
• Assisting Community Capacity
• Use of Shared Services
• Support Capacity to aid procurement
• Multi-agency Working

Similar principals apply to the NE Centre of
Excellence and the Improvement Partnership
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FAME is for supporting understanding and change

• The development of spaces between the centre and
  the localities/communities
• Informing national programmes (e.g. DfES ISA
  ODPM SNEN CfH eSAP EGU Information sharing)
• Ongoing engagements in the NE region including
  ECM and SNEN
• Iterations with partners and regional agencies
  (e.g. NECE and Government Office)
• Range of potential future activities (e.g. shared
  services)

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Come and talk to us

• Now
• Later on our stand
• Or through our website www.fame-uk.org