Atlas Copco: ELearning in a global company

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Atlas Copco (E)Learning in a global company

• Bob Rigouts
• Market Analysis Training Manager

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Agenda

• Atlas Copco in a snapshot
• Sustainable Development
• E-learning
• Success factors
• Pitfalls
• Summary

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Atlas Copco in a Snapshot

• A world leading provider of industrial
  productivity solutions.
• Products and services range from compressed air
  and gas equipment, generators, construction and
  mining equipment, industrial tools and assembly
  systems, to related aftermarket and rental.
• In close cooperation with customers and business
  partners, Atlas Copco innovates for superior
  productivity.
• Headquartered in Sweden, the Groups global reach
  spans more than 160 markets.
• In 2007 Atlas Copco had 33 000 employees and
  annual revenues of approximately BSEK 63 (BEUR
  7.6).

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Board of Directors
President and CEO
Executive Group Management and Corporate Functions
CompressorTechnique
IndustrialTechnique
Construction and Mining Technique

• Oil-free Air
• Industrial Air
• Portable Air
• Specialty Rental
• Gas and Process
• Airtec
• Service Division

• Underground RockExcavation
• Surface DrillingEquipment
• Drilling Solutions
• Secoroc
• Construction Tools
• Road Construction Equipment
• Geotechnical Drillingand Exploration
• Rocktec

• Atlas Copco Tools and Assembly SystemsMotor
  Vehicle Industry
• Atlas Copco Toolsand Assembly Systems General
  Industry
• Chicago PneumaticIndustrial
• Chicago PneumaticVehicle Service
• Tooltec

Customer Centers and Service Providers
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Worldwide Presence
Countries covered by Atlas Copco Customer
Centers Production sites
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Innovative Solutions
Products
Services
Knowledge
Atlas Copcos core competence is to innovate for
superior productivity
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Products
Industrial tools
Compressors
Construction and mining
Aftermarket and rental
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Services
Maintenance and repair
Parts availability
Calibration
Consumables
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Knowledge
Competence centers
Applications
Product design
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Knowledge

• Applications To learn more about the customer
  applications understand the working environment
  of various target industries.
• Product design Continuous RD to secure new and
  more innovative products
• Competence centers To maintain and further
  develop the competence within the core competence
  areas

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Training challenge

• Cover 33 000 employees based in 85 countries.
• All employees to share the same vision and
  strategies and to have the knowledge to perform
  in their duties

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Agenda

• Atlas Copco in a snapshot
• Sustainable Development
• E-learning
• Success factors
• Pitfalls
• Summary

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Sustainable Development

• Competent and committed people are the basis for
  the Companys success
• Through continual training ensure that our people
  are the most competent in our industry
• People are responsible for their own professional
  development. The company provides opportunities
  for maintaining and developing competences

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Sustainable Development

• Newcomers introduction to his/her job, team,
  company, business area, and the Group for all new
  employees
• Ongoing training and development activities take
  place both within the Group and with external
  providers.
• Target is minimum 40 hours per employee per year.

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Sustainable Development
Performance
Competence
Attitude
Skills
Knowledge
Knowledge the foundation for performance
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Agenda

• Atlas Copco in a snapshot
• Sustainable Development
• E-learning
• Success factors
• Pitfalls
• Summary

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Training methods blended

• On the job training
• Coaching
• Classroom training
• Internal
• Own people
• External providers/consultants
• External
• Online training
• Elearning
• High end
• Low end
• Teletraining
• Webinar

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Choice of method

• Objectives, level of interaction, audience
• ROI evaluation elearning versus classroom
• Number of participants
• Travel accomodation
• Course / Development cost
• Time off the job (opportunity cost)
• Elearning High end
• External development
• Costly time consuming
• For generic material with a life of 2-3 years
• Elearning Low end
• Authoring tools (Articulate, Adobe Breeze, )
• Easy to update low cost fast
• Material with short shelf life low complexity

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Offering e-learning

• The Learning Portal
• A web based training portal
• For all Divisions all Business Areas
• Accessible to all AC employees
• The central place for training material
• Available always everywhere
• Launched end Q4 2005
• Today 5800 users
• 120 new users per month
• 400 learning objects
• Student activity tracking via LMS

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The Learning Portal
The Atlas Copco Intranet
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E-learning setup
Reporting system (business objects)
Learning Portal
LMS (Pathlore)
LMS
Courses People, groups Training plans Training
history
Course catalogue Personal plan Personal history
Reports
All AC employees
Administrators
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Agenda

• Atlas Copco in a snapshot
• Sustainable Development
• E-learning
• Success factors
• Pitfalls
• Summary

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Keys to success

• Content
• Grow, update match the offer continuously
• User friendly
• Keep your system simple easy to find, easy to
  access, easy to get around
• Attractive
• Make courses attractive, short (people have
  little time), to the point
• Follow-up
• Elearning works if you work on it
• Follow up results
• Awareness
• Promote, Promote, Promote !
• Unknown Unused

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Agenda

• Atlas Copco in a snapshot
• Sustainable Development
• E-learning
• Success factors
• Pitfalls
• Summary

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Online training Pitfalls

• LMS must contain all employees
• Availability of PC
• Technical limits
• Sound (not on CAD station)
• High speed internet
• Headset
• Language
• Language of the user
• Opportunity
• Time place to learn without disturbance
  (dedicated training room)

Employees
Access to PC
Technical limits
Language
Time

Potential reach
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Opportunity E-learning room

• If elearning is part of the offering make sure
  people have the opportunity to learn
• Separate rooms with fully equipped PCs
• Reservation via Lotus Notes Resources dbase
• Receive headset on first use

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Agenda

• Atlas Copco in a snapshot
• Sustainable Development
• E-learning
• Success factors
• Pitfalls
• Summary

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Summary

• Knowledge is the potential energy for Performance
  the companys success
• The attitude to learn continuously is key
• Learning a blend of methods
• Each method has its place
• ROI
• E-learning
• Always avalailable to everyone
• High ? Low end
• Attractive, user friendly, complete up to date
  offer
• Tools promotion
• Beware for pitfalls

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We are committed to your superior productivity
throughinteraction and innovation.
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