Superior Healthcare Services, Inc'

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Superior Healthcare Services, Inc.

• 2007
• Annual Report

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Mission Statement

• Vision
• Our motto is Uniting the hearts, minds and
  souls of todays future.
• Mission
• To provide quality therapeutic services to
  consumers in need among  a diverse group of
  Children, Adults, and FamiliesTo foster growth
  and learning opportunities for our consumers
  within the context of healthy relationships.To
  remain a leading service provider throughout the
  Southeastern region of North Carolina

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SUPERIOR HEALTHCARE SERVICES, INC.Organizational
Chart
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Our Agency

• Community Support
• Outpatient Services
• Day Treatment
• Educational Services
• Early Intervention Services

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The Year In Review Challenges

• Key Undertakings
• In 4/2006 providers were given the state format
  for the PCP (Person Centered Plans) and received
  instructions in 7/2006 with no clear training
  curricula established by the State yet.
• We were selected by the State as one of the
  providers that had a high amount of billing and
  targeted for the Feb 2007 audit.
• In April 2007, the State reduced the service
  Medicaid rates and announced upcoming
  Post-Payment Review to, review and monitor the
  utilization of community support services to
  ensure recipients are getting the treatment they
  need.
• The State announced the revised policy for
  authorizations effective June 2007.
• In November the State announced the changing of
  the service definition due to post payment review
  results and legislative mandates by general
  Assembly in Session Law 2007-323, Section 10.49
  (ee).

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Top Issues Facing Company

• Implementations of the state plans
• 250,000 in Medicaid Paybacks
• Adjustments related to changes in the Service
  Definitions
• Value Options Denials since 11/07
• Communicating with all staff the issues facing
  the company in a that is clear and concise
• Increasing staff competency and satisfaction

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Revenue and Profit

• Key Spending Areas
• One of our major spending areas is Salaries
  and Wages. We attribute that to the requirements
  of compliance and overall quality enhancement by
  hiring more professional staff to deliver
  services to the consumers. Our demand for
  qualified professionals in rural areas is
  challenging due to lack of resources and supply
  of the degreed individuals that reside in the
  local areas of our sites communities. This forces
  the company to hire individual from surrounding
  larger metropolitan areas that offer very
  competitive wages, benefits and where the cost of
  living is higher and the demand for aggressive
  compensation must be met.

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Revenue and Profit

• The financial condition of the company remains
  secure due to conservative growth. We attribute
  this growth to decision making structures of the
  Superior Healthcare Services, Inc. Governing Body
  and the strategic planning methods employed.
• Overall the financial position of the company is
  sound and viable. Long Term Debt comprises
  liabilities that are expected to be paid after 12
  months from the date of the last balance sheet.
• Long-term debt could be in the form of bank debt,
  mortgages or other obligations. The Company the
  Long Term Debt 134,487.00 as of 12/31/2006. It
  is anticipated that this increase by
  approximately 49 up to 200,000.00 for the
  periods ended 12/31/2007.

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Revenue and Profit

• Net Earnings is also known as the bottom line,
  this is the profit Superior Healthcare Services,
  Inc. (The Company) realizes after all costs,
  expenses and taxes have been paid.
• It is calculated by subtracting business,
  depreciation, interest and tax costs from
  revenues. It is also called net income or net
  profit.
• The Company Net Earnings for the periods ended
  12/31/2006 increased by 17.60 percent difference
  over the previous period ended 12/31/2005.
  Audited financials for the periods ended
  12/31/2007 are not yet available. As these
  figures indicate, we anticipate maintaining that
  structure moving forward into 2008.

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The Year In Review Successes

• All sites successfully endorsed
• Growing the clinical department to 5 clinicians
  and 2 interns
• Completing COA Self-Study
• Developing QA/QI Projects
• Increased communication (webcam)
• Improved documentation

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Goals for 2008

• Incorporating Financial Plan into Strategic Plan
• Further defining Short Term Goals related to
  Strategic Plan
• Decreasing denials paybacks
• Overall Documentation Compliance
• Increasing Documentation of Outcomes
• Increasing Staff Satisfaction

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What Makes SHSI Successful?

• Team work and effective management makes our
  company successful
• Management By Objectives
• Effective communication, proper documentation,
  and effective implementation of services

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What Makes SHSI Successful?

• The success has been the survival of the agency
  in a time where it is clear that the government
  in which we strongly support has shown that they
  do not support the provider and more importantly
  the consumer. Through it all we have still
  managed to stay in business and we still put the
  consumer first.
• The challenges have already been addressed,
  however it still remains to be seen as we strive
  forward to get a Nationally Accredited with the
  COA.

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Summary

• To provide quality therapeutic services to
  consumers in need among a diverse group of
  Children, Adults, and FamiliesTo foster growth
  and learning opportunities for our consumers
  within the context of healthy relationships
• To remain a leading service provider throughout
  the Southeastern region of North
• Carolina

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Summary

• SHSI will keep moving forward focusing on
  performance quality improvement activities that
  support our mission and vision while
  strengthening the overall financial position of
  the company