Defining organizational culture

1
Defining organizational culture

• Formally A pattern of basic assumptions--invented
  , discovered, or developed by a group as it
  learns to cope with the problemswhich have
  evolved over time and are handed down from one
  generation to the next. (Schein)
• Informally How we do things here
• What experienced staff know
• What new employees and clinicians learn
• What outsiders sense

2
Defining a culture of patient safety

• Formally Stated values and underlying principles
  that guide those who work inside an organization
  to work safely.
• Informally How we do patient safety here
• Leadership attitude
• Reflection of training and resources
• What preventsor leads to patient harm

3
Defining an optimal culture of patient safety

• Deliberate
• Well-articulated
• Universally understood

4
Pursuing optimal patient safety

• Patient safety is
• more cultural than programmatic
• consistent for all of the patients interactions