State IT Agency Update

1
State IT Agency Update
SITA Proposed Business / Engagement
Model Presented by Noedine Isaacs-Mpulo 5th
Annual International ICT in Government Summit and
Networking Forum 23 May 2006
2
Agenda

• Strategic Imperatives
• Recommendation
• The SITA Plan
• Engagement Model
• Government-wide EA
• Prioritisation Matrix
• Benefits Expected
• Challenges
• On 2006 Agenda

3
Strategic Imperatives

• Radically Improve Service Delivery
• Prioritise Citizen Focus Projects
• Drive to the best demonstrated Practice in People
  Management
• Overhaul Internal and External Communication
• Develop an Appropriate Operating Structure
• Maintain Financial Sustainability

4
Recommendations

• Government must institutionalise an IIT planning
  process, with specific deliverables being
  identified and tracked as key outputs. GITOC to
  take leadership role.
• The engagement of the private sector must be
  scaled up to take advantage of the partnerships
  in skills development.
• An investment must be made to re-engineer legacy
  applications to allow for re-useability and
  integration with newly developed solutions. SOA
  must be used.
• Government must adopt a whole-of-government
  approach in delivering public services, the
  citizen being the starting point.
• Government must own the IP to all solutions
  procured

5
The SITA plan

• SITA should reduce its role in the execution and
  management of IT service delivery and increase
  its role in governance and influence.
• EA, IT procurement and IP to be managed by SITA.
• SITA should play the role of overall co-ordinator
  for government ICT in partnership with OGCIO.
• The input based contracting (e.g. on resources)
  to cease/decrease and strategic output based
  partnerships, with a certain amount of risk
  sharing, to be utilised (end-to-end contracting
  on services).
• Build a repository of re-usable services,
  components and objects to be built for the
  benefit of government

6
Engagement Model
2010
2008
2006
Influence Government-wide Enterprise
Architecture
Manage
Execute
SITAs total involvement
Execution activities
Control activities
Management activities
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Government-wide EA

• Represents the Business Genome of SITA.
• Business Architects to constitute secondees from
  Government LoBs.
• Technology Architects to constitute SITA
  Permanent Employees.
• Replaces the current project driven periodic MSP
  process (not actual MSP) utilising much shorter
  integrated (strategy and operations) planning
  cycles.

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Prioritisation Matrix
Priority 1
Priority 2
High
Transversality (Economies of scale)
Priority 4
Priority 3
Low
Low
High
Citizen-centricity (Value to citizen)
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Benefits Expected

• Although the initial investment could be high,
  operating costs will start coming down
  drastically.
• More effective and efficient management within
  government, enabled by integrated information.
• Greater support for BEE in the private sector and
  the building of key and relevant IT skills.
• No more confusion about which institution is
  responsible for which service.
• South Africa can assume a major role in
  facilitating the effective utilisation of IT in
  government, for the African continent.

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CHALLENGES

• Exit Current Revenue Streams managed process
  i.t.o continued service delivery and financial
  sustainability.
• SITA Classification (current schedule 3B, want to
  re-classify to 2A, especially i.t.o PPP)
• Systemic vs Incremental Change
• Traditional PPP (good for Infrastructure) vs ICT
  Projects (needs new engagements model from
  traditional PPP)
• Measuring Return On Investment returns beyond
  monetary (e.g network more easily /conveniently
  accessible, social inclusion, customer
  satisfaction)

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On 2006 Agenda

• Completion of Re-alignment
• Secure employee buy-in
• Key Project Prioritisation (e.g. Network
  Infrastructure, Billing system for
  Municipalities, Phase II IFMS (URS))
• Proactive Engagement
• Government
• Industry (have begun primarily on Network
  Telkom)

12
QUESTIONS