Fast, Flexible, Friendly: Supporting

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Fast, Flexible, Friendly Supporting Governing
Collaborative Tools in a Web 2.0 World
Bill Corrigan Emerging Technology Project
Manager UW Technology Tom Lewis Director,
Catalyst Research Development Learning
Scholarly Technologies
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Past Strategic Choices

• Brought together separate IS, IT, telecom,
  infrastructure, broadcast, and service delivery
  entities into a coherent central organization.
• Ubiquitous and stable infrastructure
• Great (legacy) systems
• Great (basic) tools
• Stuff worked!

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Old(er) Challenges

• Maintainability of tightly-couple, complex legacy
  systems
• Lack of agility in system or processes
• Shadow and duplicative systems
• Tools for collaboration, research, teaching,
  learning not integrated or lacking
• No clear governance structure or connections to
  end users

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Current Strategic Choices

• Separate data and information management from
  infrastructure and tools and then leverage
  growing spirit of collaboration.
• Taskforces, committees, SIGS, governanceoh my!
• Provide broader, timely access to data and new
  tools
• Plan to retire/refine/refresh key systems
• Buy, build, use open source, outsource
• Integration, Web services and ROA
• Engage with users

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New Challenges

• Organizational / service evolution
• Office of Information Management
• UW Technology
• Its the clients, stupid!
• Itchy Deans, PIs, faculty

• Infrastructure needs
• Data centers
• Clouds -n- grids -n- outsourcing
• e-Science
• Wandering researchers

• Handling new technologies
• Web 2.0
• Personal mobile devices
• Identity management

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The Problem

• People want to use the same communication and
  collaboration tools for all of their activities.
• They want the tools, NOW!
• They want them to be easy to use.
• They want to use them with people inside and
  outside UW.

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The Solution

• Buy, build, implement open source, and outsource.
• Standards, Web services, federated identity, SSO,
  ROA.
• User-centered processes, grassroots governance,
  data-driven decisions.
• Collaborate or die!

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iTunes U at UW

• Grassroots Governance
• SaS Experience
• Findability Meta-tagging is important

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SharePoint

• Super Platform Vendor
• Tightly Integrated With Office
• Findability Use Content-types and a taxonomy

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Collaborative Tools Taskforce

• Scan the environment, Discuss the goal(s) Gap
  Analysis
• Collaboration tools should be available to
  everyone.
• Needs across different domains are really similar.

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Collaborative Tools Taskforce

• Instructors Learners
• Administrative Types
• Researchers and
• Professional Schools

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Collaborative Tools Taskforce
Category High Med. Low
File/Doc Sharing I,A,R,P I,A,R,P
Communication Mediums A,R,P A,R,P I
Related Tools A,R,P A,R,P I
Access Control A,R,P A,R,P I
Cultural I,A,R,P I,A,R,P
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Lessons Learned

• Offer a combination of bought, built, open source
  and software-as-service technologies.
• Standards-based applications, Web services, and
  service-oriented architecture are critical.
• Innovation is fostered when collaboration tools
  are available to all members of the university
  community (and beyond) for a variety of purposes.
  
• Governance processes should connect with end
  users, leverage the expertise of leading edge
  faculty and researchers, and ground decisions in
  data.

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Questions?
tomlewis_at_washington.edu bcorr_at_washington.edu