Cultural Competency in Health Care

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Cultural Competency in Health Care

• HSAG 8th Scope of Work Goals

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Definition of cultural competency

• Cultural competence is defined simply as the
  level of knowledge-based skills required to
  provide effective clinical care to patients from
  a particular ethnic or racial group (DHHS,
  HRSA).

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Why cultural competency training?

• Growth in the number of Hispanic Americans,
  African Americans and Asian Americans in the
  population
• Every clinical encounter is cross-cultural
• In its 2002 publication, Unequal Treatment
  Confronting Racial and Ethnic Disparities in
  Healthcare, the IOM found evidence that
  stereotyping, biases, and uncertainty on the part
  of health care providers all contribute to
  unequal treatment.
• Accreditation requirements are increasingly
  addressing the need for CC education (JCAHO,
  NCQA, URAC)
• Professional society endorsement AMA, AAFP, ACP

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Addressing cultural competency
Eliminate racial and ethnic health disparities
Improve patient compliance
Enhance patient satisfaction
Enable physicians to work effectively in
cross-cultural situations
Train physicians to provide culturally and
linguistically appropriate care
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HSAG Cultural Competence Goals

• Recruit 50 Arizona practices
• Train physicians within the practice on the
  National Standards for Cultural and
  Linguistically Appropriate Services (CLAS)
• Support practices while they complete the three
  CLAS modules
• If you are interested,
• contact Sheri Gallagher at [phone]
• sgallagher_at_azqio.sdps.org

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Practice Requirements

• Practice meets CMS requirements
• Serve Medicare beneficiaries
• Provide care for underserved populations
  (including African American and Hispanic
  patients)
• Line item bill Medicare
• Practices (Physicians and staff complete the 3
  training modules)
• Physicians receive 9 hours Category 1 AMA CME
  credit

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Cultural Competency Resources

• http//www.thinkculturalhealth.org/
• http//www.kff.org/minorityhealth/index.cfm
• http//gucchd.georgetown.edu//nccc/index.html
• http//www.cmwf.org/tools/tools_show.htm?doc_id22
  8393
• http//www.diversityrx.org/HTML/DIVRX.htm
• http//www.omhrc.gov/cultural/