A1256656037OZhNX

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Lehman Brothers European Media Seminar
Alex Hungate Chief Marketing Officer President,
Focus Group Accounts 16 September 2002
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This presentation may be deemed to include
forward- looking statements relating to Reuters
within the meaning of Section 27A of the US
Securities Act of 1933 and Section 21E of the US
Securities Exchange Act of 1934. Certain
important factors that could cause actual results
to differ materially from those disclosed in such
forward-looking statements are described in
Reuters 2002 Interim Report under the heading
Risk Factors. Copies of the Interim Report are
available on request from Reuters Group PLC, 85
Fleet Street, London EC4P 4AJ.
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Important potential growth area

• Financially and strategically significant
• 24 accounts 23 of core revenue 2002 YTD
• At least 50 of revenue generated outside country
  of domicile
• 20 CAGR in FGA revenues 1999 2001

• Strategy to increase share of IT spend
• Strong starting point trading floor
  infrastructure supplier to every account
• Ground-breaking management approach
• Direct access to development and advanced service
  levels

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Improving Customer Satisfaction
Sample size 2,000 interviews Index score Average
of absolute scores on a 0 to 100 basis.
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Key Drivers
CUSTOMER TRENDS
CUSTOMER SPENDING
USM
Integrated desktop
7,000
Global consolidation
Outsourcing
10,000
Cost Reduction
Risk management
2,500
Operational risk
Trade management
1,500
Differentiation
Tools for advisors
3,000
Advice vs. product
Customer relationship management
8,000
Source TowerGroup, Yankee Group 2002 estimates
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Solutions Case Studies
Large global buy side institution
Leading US investment bank
Knowledge management portal toshare internal and
external data
Cross asset transaction portal to serve
institutional clients

• Tibco Active Enterpriselicenses Kondor
  riskmanagement

• TIB Portal Builder Licences

1m
1.6m

• Consulting

0.6m

• Maintenance

0.25m p.a.

• Bespoke system maintenance

2m p.a.

• Consulting

0.6m

• 220 x 3000 Xtra

2.1m p.a.
Goals
Grow outright revenue
Pull through recurring revenue
Integrate our products into customers workflow
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Summary

• Financially and strategically significant
• Competitive advantage from
• Solutions approach
• Management
• Customer satisfaction of end users improving
• Well placed to increase share of IT spend