Decision-making and Information Systems

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• Decision-making and Information Systems

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• Overview

What managers do? Decision-making Many views of
MIS Types of MIS
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• What managers do?

Regular meetings
Travel
Other meetings
Desk work
Phone calls
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• Managerial roles and IS support

Role
IS support
interpersonal
e-mail, video/teleconferencing, computer-mediated
meetings
informational
TPS,MIS,EIS,OIS
decisional
DSS,GDSS,EIS, AI/ES
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• Decision-making

Intelligence
problem definition
Design
alternatives
resolution
Choice
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• Decision and planning levels

strategic
STRATEGIC PLANNING
tactical
MANAGEMENT CONTROL
OPERATIONAL CONTROL
operational
Transaction processing, operations
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• Time horizon

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• Decision problems and management activities

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• Components' view

Knowledge People Hardware Software Data
Bases Procedures
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• Users' view

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Federative view
P R O D U C T I O N
M A N A G E M E N T
M A R K E T I N G
F I N A N C E
P E R S O N N E L

• Data base management system

DATA BASE
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• Integrative view

Functional areas
Decision levels
Data base management system
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• Types of Information Systems

TPS
transaction processing systems
MIS
management reporting
EIS
executive information systems
DSS
decision support systems
GDSS
group decision support systems
AI/ES
expert systems