What does a Good Business Practice look like

1
What does a Good Business Practice look like ?

• RNZCGP
• Meet the Challenge Conference
• 13th July 2007

2
What is the Challenge?

• Sustainable practice network
• Workforce Crisis ?
• Workforce report available at www.pinnacle.org.nz

3
Sustainability

• What attracts employees
• Feeling Valued
• Good lifestyle
• Results appreciated
• Appropriately remunerated
• Be the place of choice to work
• Students and Registrars
• Learning environment

4
We werent trained for this
5
Where to Start ?

• Have a strategy
• Business strategy
• Owner strategy
• Know your environment

6
Broader Insight
7
Where to Start ?

• Have a strategy
• Business strategy
• Owner strategy
• Know your environment
• Decide on Goals
• Build an Action Plan with staff
• Good communication and support

8
Investing in the Business

• The conundrum
• Will I really get more out later if I get less
  now?
• Greater return will come from
• Being a good employer
• Developing a sustainable quality business
• Investing in General Practice NZ

9
Maximizing Business Model

• Practice look to maximize the business model
• Financial outcomes
• Health outcomes
• Staff outcomes
• Where is the information ?
• PMS
• Accounting Systems

10
What is the Patient Profile ?

• Age Gender Demographics

11
How busy is the practice ?

• Do you really know which patients are using you
  most ?

12
Activity v Funding in Income Terms
13
How busy is the practice ?
14
Income Analysis

• Where does your income come from ?

15
The Future ?

• Synergies
• Practices working collectively
• Shared Business Manager
• Shared back office services
• Shared Medical workforce
• Practice amalgamations
• Hub and spoke

16
What does a good Practice Manager look like?
RNZCGP Conference - 2007
17
What are the challenges?

• Do the costs out way the benefits
• How do you make the most of a practice manager
• Can practice managers help shape their work
  environment

18
Where Have Practice Managers Come From?

• Used to be the receptionist adding on some extra
  tasks
• GPs trying to do the admin role along with the
  clinical role
• Operationally focused
• Less complex funding environment

19
Where Are They Now?

• Part of the general practice team
• Paperless practices
• Human resource advisor
• Strategic thinker
• Project manager
• Financial manager
• Leader

20
What Does A Good One Look Like?

• Pivotal point in the practice
• Leadership skills
• Communication skills
• Relationship skills

21
What would a good Practice Manager focus on?

• Understand the business
• Understand the practice population
• Analysing the financial performance
• Maximising the opportunities
• Enhance the culture

22
How Can They Meet The Challenge?

• Keep the practice owners well informed
• Build the culture of the organisation
• Know the business how it performs
• Build relationships both internal and external
• Balance operational / strategic tasks

23

• Good Practice Managers can support and enhance
  the practice team.