PROV Client Liaison Officer

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PROV Client Liaison Officer

• New Business Initiative

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New Client Liaison Officer
Roles Responsibilities

• Establish close business relationships with
  stakeholders.
• Respond to Department initiatives where PROV can
  facilitate a highly valued quality outcome.
• Provide timely and qualitative advice to clients
  on how best to manage their paper and digital
  records.
• Ensure that PROV are kept in the loop on new
  business initiatives relative to paper and
  digital records.
• Promote a range of PROV products and
  consultancies relative to department business
  requirements as detailed in the Route Maps.
• Assist each of the 10 inner departments in
  completing their VERS Readiness Department
  Assessment and Route Map Questionnaire.

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PROV Client Liaison Officer
Client Base Two representatives per Department

• Human Services
• Education Training
• Justice
• Innovation, Industry Regional Development
• Sustainability Environment
• Treasury Finance
• Premier Cabinet
• Victorian Communities
• Infrastructure
• Primary Industry

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PROV Client Liaison Officer
CLO Business Development Program

• A good understanding of business initiatives and
  issues that Departments have identified (VERS
  Readiness - Department Assessment and Route Map
  Questionnaire).
• Training in how to recognise potential business
  opportunities where PROV can assist Departments
  to deliver a quality outcome.
• A detailed knowledge of key contacts within PROV
  business units and an understanding of the
  business functions performed.
• An understanding of business procedures to
  initiate a PROV service request.
• Assist in managing client expectations and
  ensuring the feedback between client and PROV
  service providers is accurate and up-to-date.

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PROV Client Liaison Officer
Department Route Maps Client Liaison Officer

• Each of the 10 inner budget departments are
  required to complete an annual VERS Compliance
  Department Assessment Questionnaire
• The 2005 Assessment is the first occasion where
  Route Maps have been introduced.
• Route Maps are used to identify new business
  initiatives that Departments plan to implement
  over the next 3 to 4 years.
• PROV have identified a range of services that are
  available to Departments to achieve specific
  business initiatives.
• Client Liaison Officer will identify potential
  business opportunities relative to department
  business initiatives.

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Departments Business Initiatives identified in
Route Maps
New Business Initiatives
DVC
DHS
DPI
DIIRD
DSE
DPC
DOJ
DET
DOI
DSE
Sample Only
2008
2005
2006
2007
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Departments Business Initiatives identified in
Route Maps
Sample Only
Department of Justice Route Map
New Business Initiatives
New classificationscheme
Disposal Authority
New RecordkeepingBusiness Rules
Appraisal
Paper records disposal
APROSS (Storage)
New RecordkeepingPolicy
IT Strategy
2008
2005
2006
2007