FEDROOMS

1
FEDROOMS
TMC FORUM Tuesday, September 8th,
2009 Alexandria, Virginia Kindall Farwell,
Program Manager Kindall_at_FedRooms.com AN EASIER
WAY TO BOOK A GOVERNMENT STAY.
2
FedRooms Offers 2 Programs For TMCs/CTOs

• FedRooms

• FedRooms Commissionable

• Access via XVU
• 8600 accepted properties

• Access via XVC
• 1134 accepted properties and growing
• Intended for use by TMC/CTO
• Hoteliers wanted a differentiator

TMCs should include XVU and XVC in all hotel
availability entries
3
FedRooms Today.

• Rates loaded and accessible in the GDS under XVU
  and commissionable program under XVC
• XVC is for agent initiated reservations only
• More then 8600 accepted properties
• 78 Transient
• 13 Extended Stay
• 9 International
• 64 LRA, 36 NLRA
• 62 At per diem, 38 Below per diem
• 2009 Hoteliers started floating rates with
  FedRooms rate as a cap
• Help-Desk for all stakeholders
• Bi-weekly feeds to E-GOV Travel vendors and
  TMCs/CTOs as requested

4
Rate Loading and Auditing process Industry
Leading
Rate Auditing
Uses
Check for
GDS Robotic Manual Auditing
Validations Negotiations

• Lower public rates
• Cancellation policy
• Deposit requirements
• Amenities

• Accurate rate loading in all GDSs
• No upgraded room types
• Amenities
• Cancellation policy

Acceptances

• Rates dropped out of GDS
• Changed rates
• Added upgraded room types
• Availability

Program Maintenance
Measurement

• Rate loading accuracy percentages
• Savings off GOV/other rates

5
What Percentage of Government Hotel Bookings
are Initiated by a TMC/CTO?
6
Distribution by Booking Channel
7
Booking Channel Percentages

• Government

• Best Practice Corporate Model

8
Why?
9
What We Have Heard

• From Travelers
• Travel Counselors are not offering hotels
• Traveler perception
• Travelers are not getting the lowest rate when
  booking through a TMC/CTO
• Counselors know little about the destinations and
  are not able to provide the information they need
• Travelers do not know where they have to stay at
  the time they make their air/car reservation
• Concerned additional fees incurred when calling
  back to book hotel

10
What We Have Heard

• From You
• Government agencies negotiate their own hotel
  deals, and travelers must go through a local
  contact to book
• Travel counselors do not have the tools to
  effectively and efficiently directionally sell
  hotels
• Travelers want to book hotels on their own to
  secure hotel frequent guest points

11
How can FedRooms help?
12
FedRooms Rate Guarantees

• Accepted properties
• Rates at or below per diem
• Cancellation policy of 4pm day of arrival for
  U.S. hotels 24 hours (or less) for hotels
  outside the U.S.
• No early departure fees
• All U.S. and U.S. territory hotels FEMA certified
• Compliant with Americans with Disabilities Act
  (US hotels)

13
FedRooms Rate GuaranteesContinued

• Accept Government charge cards
• No Minimum Stay requirements
• No deposit required
• No additional booking fees
• Walk policy
• If hotel is unable to honor reservation, the
  hotel will, at its expense, secure a comparable
  room at a comparable, FEMA-approved property and
  will provide transportation and a phone call

14
Travelers Value Proposition

• Easy Choice
• Near Business Locations
• Meets Quality Standards
• Reward Point Accrual
• Standard amenities offered by property applied to
  FedRooms bookings
• Breakfast, Internet, etc.
• Discounts available for
• personal/leisure/family and GOV contractors

15
GDS Availability Entries
16
Why is it important to include XVU and XVC in
availability entries?
17
Availability Examples

• HOD1113XVUXVC/20SEP-2NT1/RC-G
  
• DOUBLE CLICK ON HOTEL NAME FOR MAPS AND PHOTOS
  
• DIRECT CONNECT AVAILABILITY
  
• EMBASSY SUITES RESPONSE
  
• ES0001113 EMBASSY STE SAN DIEGO BAYDWNTN SAN
  
• ADDR- 601 PACIFIC HWY 20SEP
  - 2NT1
• SAN DIEGO CA 92101 SAN
  DIEGO CA
• PHONE- 1-619-239-2400
  SELL 0H1LINENBR
• FAX- 1-619-239-1520
  
• TAXES- 12.57PCT
  T
• RATING- NTM 3 CROWN
  
• 
  
• 1 FEDROOMS 137.00USD
  GUAR /C-4P
• 
  
• 2 ROOM SUITE-2 DBL BEDS CITYVIEW-NONSMOKING
  
• COMP COOKED TO ORDER BRKFST-EVENING RECEPTION
  
• 
  
• 2 FEDROOMS 137.00USD
  GUAR /C-4P
• 
  

• HOD68092XVUXVC/20SEP-2NT1/RC-G
  
• DOUBLE CLICK ON HOTEL NAME FOR MAPS AND PHOTOS
  
• DIRECT CONNECT AVAILABILITY
  
• HOLIDAY INN RESPONSE
  
• HI0068092 HOLIDAY INN EXP FORSYTH I 75 ATL
  
• ADDR- 520 HOLIDAY CIRCLE 20SEP
  - 2NT1
• FORSYTH GA 31029
  FORSYTH GA
• PHONE- 1-478-994-9697
  SELL 0H1LINENBR
• FAX- 1-478-994-3594
  
• TAXES- 12PCT
  
• RATING- NTM 2 CROWN
  
• 
  
• 1 FEDROOMS 70.00USD
  GUAR /C-6P
• 
  
• 1 KING BED LEISURE NONSMOKING WITH FREE HIGH
  SPEED INTERNET
• 27 INCH TV WITH EXPANDED CABLE CHANNELS 2
  PHONES ALARM CLOCK
• 
  
• 7 UNITED STATES GOV ID REQ 80.00USD
  6PM /C-6P
• 
  

18
More Availability Examples

• MT
  
• DIRECT CONNECT AVAILABILITY
  
• BEST WESTERN INTL RESPONSE
  
• BW0041486 BEST WESTERN DANVILLE INN AVP
  
• ADDR- 79 OLD VALLEY SCHOOL ROAD 20SEP
  - 2NT1
• DANVILLE PA 17821
  DANVILLE
• PHONE- 1-570-275-5750
  SELL 0H1LINENBR
• FAX- 1-570-275-9310
  
• TAXES- 9
  PERCENT
• RATING- NOT AVAILABLE
  
• 
  
• 1 FEDROOMS 70.00USD
  GUAR /C-6P
• 
  
• 2 DOUBLE BEDS,SMOKING,HI SPEED NET,COFFEEMKR,
  
• HAIR,IRON,CONTINENTAL BREAKFAST
  
• 
  
• 2 FEDROOMS 70.00USD
  GUAR /C-6P
• 
  
• 2 DOUBLE BEDS,NOSMOKE,HI SPEED NET,COFFEMAKR,
  

• HOD1
  
• DOUBLE CLICK ON HOTEL NAME FOR MAPS AND PHOTOS
  
• DIRECT CONNECT AVAILABILITY
  
• SYNXIS RESPONSE
  
• YX0009397 DANBURY PLAZA HOTEL DXR
  
• ADDR- 18 OLD RIDGEBURY ROAD 20SEP
  - 2NT1
• DANBURY CT 06810 I84
  
• PHONE- 1-203-7940600
  SELL 0H1LINENBR
• FAX- 1-203-7987735
  
• TAXES- 12PCT
  TTL
• RATING- NTM 3 CROWN
  
• 
  
• 1 FEDROOMS 76.00USD
  GUAR /C-6P C
• TTL TAX 18.24
  
• APPROX. TOTAL PRICE 170.24 USD
  
• INCLUDES TAXES AND SURCHARGES
  
• 
  
• 2 DOUBLES ACCESSIBLE
  
• 
  

19
FedRooms.com ETC/TMC/CTO
20
FedRooms is Your Partner

• TMC Agent Webinars

• TMC/CTO Council

• Educational sessions targeted for Agent
  population

• Volunteers needed for co-chairs
• First meeting to be held in October, then
  quarterly

21
Thank you!