Openreach Documentation and Communication update

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Openreach Documentation and Communication update

• Phil Beal
• December 2008

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Documentation and CommunicationAligning
Strategic Programmes Problem Statement

• Customer Voice
• No Common approach
• No clear linkage across related product sets
  eg. Service Products interact with WLR/LLU/
  Ethernet
• Need to be Portal and hard copy
• Need ability to drill down easily
• Intuitive Navigation
• CP Interface
• Portal enhancements required to deliver
  collaboration and navigation
• Common understanding required across all
  Industry, Openreach and OTA led Fora (25 monthly
  meetings)
• Alignment with Other critical path programmes.
  eg
• Product Development Transformation Programme
• EMP Consumption
• RFT
• Volume Example - 23 LLU Product documents
  supported by over 120 Process, System, provision
  documents

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Customer Driven approach

• Common approach
• Standardised templates for Product Documents
• Integration of like processes ie Service
  Products, Establishment, Provisioning.
• Linkage and impact recognition Where new
  products and CRs drive changes in related
  products and services
• Simple Hierarchy
• Top level Capability Driven (Business Drivers)
• White Label Capability and Product documents for
  CP onward use
• Drill down via User Guide, Technical Definition,
  Process walk through, System links
• Enablement of portal to deliver-
• wiki type navigation
• Development of collaborative sharing area within
  portal for CP feedback
• Delivery of New EMP Pages
• Real time updates on scope changes
• Impact statements
• Remove reliance on fora or meetings/bilaterals -
  ensure everything is easily found on the Portal

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Going Forward

• Development of Portal
• Easier Navigation
• Development of FAQs and one click response
  capability
• Collaboration on-line
• Strategic Comms Alignment
• Review of plethora of Fora
• Common linkage across key Issues SPG, Voice
  Strategy, Drumbeat, Release Schedules
• Knowledge Sharing deliver on-line, relevant
  market research, market information
• Timescales
• Collaborative approach to one suite of
  information (WLR3)
• Deliver fit for purpose examples in Q4
• Start complete refresh in Q1 2009/10