New Strategies for Supervision MAQ Exchange

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New Strategies for SupervisionMAQ Exchange
Please see Notes Page View
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Pictures of Supervision
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Supervision Visit
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Supervision Visit
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Supervision Visit
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Supervision Visit
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Typical supervision

• Inspection!
• Visits, not relationships
• Supervisory control, not teamwork
• Individuals, not processes
• Episodic problem solving
• Lack of follow up and continuity

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Todays Objectives

• To share . . .
• A new vision of supervision, focused on outcomes
• Ideas and strategies for moving forward

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The New Vision

• Supervision . . .
• Is an ongoing process, not an event.

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The Process of Supervision
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The New Vision

• Supervision . . .
• Is an ongoing process, not an event.
• Forges relationships within the system.

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Supervision Forges Relationships Within the System
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The New Vision

• Supervision . . .
• Is an ongoing process, not an event.
• Forges relationships within the system.
• Reinforces quality outcomes at all levels.

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Supervision Reinforces Quality Outcomes at All
Levels
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Aspects of Supportive Supervision
Internal Supervision
Self/Peer Supervision
Standards Teamwork Monitoring and Feedback
Problem Solving Optimization of Resources Open
Communication Data for Decision Making
External Supervision
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What is self- or peer supervision?

• Personal and team responsibility
• Job aids
• Professional standards
• Job expectations

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What is internal supervision?

• Self/peer supervision

• Onsite guidance from technical specialist or
  in-charge

• Performance monitoring

• Support for personal and team responsibility

• Continuous quality management

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What is external supervision?

• Self/peer supervision

• Internal supervision

• Facilitation for self-supervision and internal
  supervision

• Technical updates

• On-the-job training

• Reinforcement for program priorities

• Facilitating communication within the system

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Summary of Supportive Supervision

• Facilitation!
• Relationships and processes
• Teamwork and ownership at all levels
• Continuous quality improvement

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Challenge for the Future

• Build capacity to provide and sustain supportive
  supervision.

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Priorities for Action

• At the facility level, encourage
• Self assessment and peer review
• Internal supervision and technical support
• Local problem solving and ownership

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Priorities for Action

• At the district level
• Reorient external supervision toward teamwork
  and continuous support
• Coaching
• Using data
• Problem solving
• Strengthen logistics
• Improve internal supervision

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Priorities for Action

• At the national/regional level
• Set and enforce technical standards
• Implement supervision guidelines
• Provide necessary resources
• Reward quality

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Vision for the Future Supportive Supervision
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Problem solving is a team activity.
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The focus is on meeting client needs.
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Decision-making is participatory.
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Supervisor is facilitator, trainer, coach.
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Vision for the Future Supportive Supervision

• Problem solving is a team activity.
• The focus is on meeting client needs.
• Decision making is participatory.
• Supervisor is facilitator, trainer, coach.

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New Strategies for SupervisionMAQ Exchange
Please see Notes Page View