QUESTIONING SKILLS THAT UNCOVER STUDENT NEEDS

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QUESTIONING SKILLS THAT UNCOVER STUDENT NEEDS
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• Questions are the main vehicle for establishing a
  relationship with advisees
• Questions allow you to discover
• What they know
• What they feel
• Their points of view
• Biases
• Their preparation
• Their motivation
• Their strengths and weaknesses

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OPEN-ENDED QUESTIONS

• Invitations for students to talk
• Draw students into conversation
• Help students reveal valuable information about
  themselves

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CLOSED QUESTIONS

• Help advisors fill in blanks about a students
  history
• Emphasize factual information
• Can often be answered with a yes or no answer
• Used to learn something specific about a student

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CLARIFYING QUESTIONS

• Help make the conversation more clear
• Look for more detail
• Communicate to the student that you are hearing
  and trying to understand
• Help to uncover what is actually on the students
  mind

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KEY-WORD QUESTIONS

• Ask the student to continue a train of thought by
  providing more details

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• ADVISING THE WHOLE STUDENT MEANS FOCUSSING ON THE
  PERSONAL AS WELL AS ACADEMIC AREAS