Technology and information solutions company for healthcare providers

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Passport History

• Technology and information solutions company for
  healthcare providers
• Revenue cycle product lines dramatically increase
  reimbursement and staffing efficiencies
• Launched in 1996 and currently serve 1200
  hospitals, 1500 physician clinics and outpatient
  sites in 50 states
• Acquisitions
• 2001 ClaimSource product from ProServices in
  Wisconsin
• 2004 Compliance Checker product from
  HealthWorks Alliance in Pennsylvania

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Passport Priorities

• Data Integrity
• Strategic business partner with 7 clearing houses
  11 content providers
• 162 payers 43 through direct connections
• Product Functionality
• Team of professionals continually researching new
  developments and incorporating client feedback to
  improve our product functionality
• 2004 RD spend 1.7M
• YTD RD spend 1.3M

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Passport Priorities (cont.)

• Customer Service and Support
• Unsurpassed customer support through
• 24/7 access via phone and email
• Less than 1 annual system downtime
• Online knowledge database
• Account Executives contacts for each facility
  with regional and corporate leadership available
  as needed
• Sales Growth
• Aggressive growth through maximized cross-selling
  of products and services
• Continue to pursue acquisitions

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Front-End Solution Challenges

• Providers
• Continue to demand increased response time
• Need solution that facilitates consistency of
  data content and format
• Unclear ROI due to
• Lack of consistent transaction volume
• Lack of implementation with fully-automated
  revenue cycle solutions (vs. manual processes)
• Payers
• Level of HIPAA compliance can vary greatly by
  type of transaction (ERAs vs. claims status)
• Increased preference for direct connection to
  provider
• Timeframe may lengthen due to
• Processing new legal agreement
• Development upgrades between Payer and Passport
  systems
• Potential need to create user interface with
  provider

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Passport Growth

• Though quantitative ROI may be difficult to
  identify, Passport continues to witness
  significant annual growth of direct payer
  connections and business partner agreements with
  providers
• Passport works with 837, 835, 270/271, 276/277
  and 278 (Referral and Prior Auth) transactions in
  addition to many non-mandated healthcare
  transactions
• Payer organizations include
• Top U.S. commercial payers Aetna, CIGNA,
  WellPoint, Anthem, Humana, PacifiCare, TriCare
  and UnitedHealthcare
• 26 Blue Cross and Blue Shield plans (including
  Wisconsin)
• 40 state Medicaid databases (including Wisconsin)
• Major regional and statewide MCOs
• Medicare on a nationwide basis (Part A and B)
• Providers continued growth of business partner
  agreements
• 2004 161 hospitals/280 non-hospitals
• 2005 (to date) 238 hospitals/284 non-hospitals

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Provider Focus Remains on Improving Patient Care

• Three primary cost drivers for hospitals
• Purchasing
• Staffing
• Reimbursement
• 4 phases of revenue cycle patient access,
  eligibility verification, prepare and send
  claims, incur payment or manage denials and
  appeals
• Passport offers 6 major product lines across all
  cycle phases
• Expect to launch a new financial services product
  and appeals management product in 2006
• Increasing reimbursement and staffing
  efficiencies translates into greater resources
  available for improving patient care the
  historic and future focus for all successful
  healthcare providers

Passports core benefits!!
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Passports Front-End Solution OneSource

• Internet browser-based system (no required
  software or hardware installation)
• Functionality includes
• Eligibility verification
• Referral submission and authorization
• Address verification
• HCPCS, ICD-9 and CPT online coding books
• Financial services
• Credit checking and scoring
• Credit card payments
• Cash tracking
• E-checking (coming in January)
• Detailed ROI (e.g., number of staffing hours
  saved per month) can be difficult to obtain as
  the data resides with the provider
• Currently creating case studies on two providers
  using multiple product lines and expect to
  publish in 4Q. Will include quantitative ROI as
  well as anecdotal input

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National Provider Identifier (NPI)

• Provider preparation for NPI
• Watch for information from health plans on
  implementation/testing of NPIs in claims, and
  eventually other standard transactions
• Check with billing services, vendors and
  clearinghouses about NPI compliance and what you
  need to do to facilitate the process
• Review laws in your state to determine any
  conflicts or supplements to NPI. For examples
  some states require NPI to be used on paper
  claims
• Passport preparation for NPI
• Passports process will be even more simplified
  by NPI Implementation as we currently have to
  collect various numbers for each provider. This
  unique identifier will enable us to direct the
  providers to payers they need even faster
• HIPAA-covered entities such as providers,
  clearinghouses and large health plans must use
  only the NPI to identify providers by May 23,
  2007

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Contact Us

• Sharon Locke
• Passport Wisconsin Account Executive
• [phone]
• sharon.locke_at_passporthealth.com
• www.passporthealth.com