Is My OneStop Center Accessible to Everyone

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Is My One-Stop Center Accessible to Everyone?

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Objectives

• Getting to
• Getting in
• Using services at

your One Stop Center
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What Laws/Regulations Apply?

• Rehabilitation Act of 1973 (Section 504)
• Uniform Federal Accessibility Standards (UFAS)
• Americans with Disabilities Act of 1990
• Americans with Disabilities Act Accessibility
  Guidelines (ADAAG)
• Section 188 Regulations of the Workforce
  Investment Act of 1998
• State/Local Laws and Regulations
• Building codes

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Civil Rights Laws are Unique

• Emotionalism
• Balance and Compromise
• Case-by-Case Analysis
• Need a Context

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Necessary Componentsfor Change

• Values decisions are based on values
• Awareness need to be aware of issues /
  identify and address problems
• Skills how to interact and address the
  problem(s) appropriately

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What Defines Discrimination?

• Limiting, segregating or adversely classifying a
  customer because of disability
• Providing services that are not equal

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Facilities Covered

• Newly constructed
• Expanded or Altered
• Leased, rented or otherwise obtained in whole or
  in part with federal financial assistance
  provided under WIA

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GETTING TO SERVICES
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Access to the Facility

• Accessible route from mode of transportation

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Common Problem Parking

• too few accessible spaces.
• no van accessible spaces.
• no access aisles, or access aisles are too
  narrow.
• built-up curb ramps in access aisles.

• no signs, or signs placed so they are
  obstructed by parked vehicles.
• parking garages do not have adequate vertical
  clearance for vans.

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Fully accessible parking includes a space
reserved for those who use vans, provided.  Note
the clear pavement markings, wide access aisles,
and clear vertical signs.
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Parking Dimensions
Standard
VAN
Universal
State Law may be more stringent (e.g. size, of
spaces, etc)
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Signage
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GETTING IN THE DOOR
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Entrances

• Hardware
• Maneuvering Clearance
• Level surfaces
• Opening Force
• Multiple entrances
• Signage

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Directional Signage When Not All Entrances Are
Accessible
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Maneuveringclearance
with level surfaces
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Door Hardware

• Hardware that does not require tight grasping,
  pinching or twisting of the wrist

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Doors

• Clear width 32 min
• Maneuvering clearance to approach open door

• Push/Pull Side of door
• Hinge/Latch approach
• Forward/Side approach

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ACCESS WITHIN THE FACILITY Common Use Areas

• Elevators
• Call Buttons
• Emergency Communication

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ACCESS WITHIN THE FACILITY Common Use Areas

• Hallways and Doorways

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ACCESS WITHIN THE FACILITY
ACCESS WITHIN THE FACILITY Common Use Areas

• Raised/Braille Signage

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ACCESS WITHIN THE FACILITY Common Use Areas

• Meeting Rooms
• Break Areas

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ACCESS WITHIN THE FACILITY Common Use Areas

• At least 1 accessible stall required
• Single User Toilet
• Room can be used
• 36 stall required when six or more stalls
  provided

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Problem Sign mounted directly on door

• When doors open out, people who are blind or who
  have low vision must stand in the swing of the
  door to read the signs, causing potential for
  injury.

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Room signs are always required to be placed on
the wall on the latch side of the door, centered
at 60 inches high.
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Lavatories

• Knee Clearance
• Insulated pipes
• Counter Height
• Faucet controls
• Dispensers
• Mirror Height

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USING SERVICES
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USING SERVICES
Waiting Area
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USING SERVICES

• Service Counter Heights

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Whats Wrong with this Picture?
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USING SERVICES

• Computer Stations Equipment

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USING SERVICES

• Access to Equipment Printers Fax Machines

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USING SERVICES

• Training facilities
• Table heights, maneuvering clearances
• Signage
• Directional or informational signage
• Identify accessible features
• Signs designating permanent rooms and spaces
• Rooms with Numbers
• Exit Signs
• Restrooms

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USING SERVICES ACCESS TO ANCILLARY SERVICES

• Water Fountains
• Vending Machines
• Telephones
• Visual Alarms

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USING SERVICESAccess to Ancillary Services

• Access toTelephones
• Volume Control
• Hearing Aid Compatible
• TTY

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high fountain often protrudes into a walkway
and is not detectable by someone who is blind and
who uses a cane
Fountains are recessed into an alcove to avoid
the potential for injury.
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USING SERVICESAccess to Ancillary Services

• Visual / Audible Alarms

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ACCESS TO THE PROGRAMSAND SERVICES

• Modification of Policy and Procedure
• Testing modifications
• Environmental/location modifications
• Quiet areas, lighting, etc.
• Use of assistive technology to provide equal
  access

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Communication Access Effective Communication

• Auxiliary Aids and Services
• Qualified Interpreters
• TTYs or Relay Services
• Assistive Listening Devices
• Captioning Services
• Alternative Formats
• Large Print
• Braille
• Electronic
• Audio

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Communication Access Alternate Formats
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Communication Access
711 RELAY SERVICE July 26, 1993
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Electronic Information Access

• General Information regarding WIA system
• Community Information/Resources
• Kiosks, etc.
• On-Line Career Services
• Job Banks, etc.
• Career development programs
• Resume preparation, etc.

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ELECTRONIC INFORMATION ACCESS

• Jobline
• 1-800-414-5748
• www.nfb.org/jobline/enter.htm
• Alternative to using Americas Job Bank

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ELECTRONIC INFORMATION ACCESS

• Creating Web based images and information that is
  accessible to individuals using screen readers
  and other AT
• World Wide Web Consortium
• www.w3.org
• Section 508 Standards
• www.section508.gov

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ELECTRONIC INFORMATION ACCESS
                                         
             
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RESOURCES
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Resources

• U.S. Department of Justice

• Disability Rights online News www.ada.gov/disab
  ilitynews.htm
• Project Civic Access www.ada.gov/civicac.htm
• Section 508 of the Rehabilitation
  Act Accessibility for People with Disabilities
  in the Information Age (Results of 2001
  Survey) www.usdoj.gov/crt/508/report2/index.htm

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ADA Business Briefs www.ada.gov/business.htm

• Service Animals
• Restriping Parking Lots

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Publications www.sedbtac.org/ada/publications/inde
x.php

• A Guide to Disability Rights Lawswww.ada.gov/cgui
  de.htm
• Federal Laws Prohibiting Job Discrimination-Questi
  ons and Answerswww.eeoc.gov/facts/qanda.html
• Application ProcessJob Applicants and the
  ADAwww.eeoc.gov/facts/jobapplicant.html
• Interviewing and Medical ExamsEEOC Enforcement
  Guidance Disability-Related Inquiries and
  Medical Examinations of Employees Under the
  ADAwww.eeoc.gov/policy/docs/guidance-inquiries.ht
  ml  
• HiringPre-Employment Testing and the
  ADAwww.ilr.cornell.edu/ped/product_spec.html?prod
  _id112cat_id1

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Publications www.sedbtac.org/ada/publications/inde
x.php

• Instructions For Field Offices Analyzing ADA
  Charges After Supreme Court Decisions Addressing
  "Disability" and "Qualified" www.eeoc.gov/policy/
  docs/field-ada.html
• The Role of Disability Management Programs in ADA
  Compliance www.ilr.cornell.edu/ped/product_spec.ht
  ml?prod_id140cat_id1
• Pre-Employment Testing and the ADA
  www.ilr.cornell.edu/ped/product_spec.html?prod_id
  80cat_id1
• The ADA and Personnel Trainingwww.ilr.cornell.edu
  /ped/product_spec.html?prod_id86cat_id1

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711 RELAY SERVICE

• Consumers Guide to Telecommunications Relay
  Service
• www.fcc.gov/cgb/dro/trs/con_trs.html
• Telecommunications Relay Services
  Directorywww.fcc.gov/cgb/dro/trsphonebk.html
• Speech-to-Speech Services Access
  Numberswww.stsnews.com/RelayNews/STSDialUpTelnumb
  ers.html
• TTY Etiquette Tipshttp//wally.rit.edu/depts/ref/
  research/deaf/ttyuse.html

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• 13 minute video
• www.ada.gov/videogallery.htm

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Training Opportunities

• www.wiawebcourse.org

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Training Opportunities

• Monthly Distance Learning Sessions(audio
  conferences)www.sedbtac.org/ada/training/audiocon
  f.phpadaseries
• Basic ADA Building Blocks Webcoursewww.adabasics.
  org

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Training Opportunities

• National ADA Symposiumwww.adaproject.org/Symposiu
  m.html

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Still Have Questions?